Nissan of Elk Grove - Service Center

I have been going to John Brooks for approximately 5 years now after a bad experience at the Stockton Nissan Dealer. In my book John is the number one for customer service. I have recommended several o years now after a bad experience at the Stockton Nissan Dealer. In my book John is the number one for customer service. I have recommended several of my friends to John and everyone has told me how happy they were to have gone to John and how they will continue to go to him only because of the quality of customer service he provides. John is an AWESOME person and provides the BEST customer service. More

Charged high labor cost for a $15.00 exhust bracket.I would had like to have been given more detail, to determine if we could had replaced it ourselves. Mtc.on battery that was not authorized,was miscomm would had like to have been given more detail, to determine if we could had replaced it ourselves. Mtc.on battery that was not authorized,was miscommuication on both our parts.Labor cost to high!! More

I waited an hour and I had no coupons, so it was quite expensive. The general welcoming was not present like prior times. Email coupons that do not need print out would be good because most people get ema expensive. The general welcoming was not present like prior times. Email coupons that do not need print out would be good because most people get emails on their phones and it would be nice to just be able to show the employee upon check in/out. More

I really appreciated the coupon for oil change, 100 point inspection and car wash. It could not have come a a better time! My car was much overdue for service and needed it. Nice staff and good price. The w inspection and car wash. It could not have come a a better time! My car was much overdue for service and needed it. Nice staff and good price. The wait time wasnt too bad either. Thank you so much! More

Both John and Scott are both friendly and professional. They are the reasons why I utilize NoEG Service. If they weren't there. I'd find someplace else to take my Armada and Versa to have work done on th They are the reasons why I utilize NoEG Service. If they weren't there. I'd find someplace else to take my Armada and Versa to have work done on them. I only have Scott service my family's vehicles. More

I recently had some repairs done on my 04 Murano. The service advisor John Brooks was very helpful in dealing with my requirements. The tech Danny Singh who worked on my car explained the issues along wi service advisor John Brooks was very helpful in dealing with my requirements. The tech Danny Singh who worked on my car explained the issues along with John Brooks in a simple and easy to undertsand manner. They did a great job in fixing the car. However, Murano has some fundamental defects that Nissan of North America needs to address and fix at their own expense. Although the dealership at Nissan of Elk Grove did their best to work on my car, apparently the original design defect that Nissan has probably missed when designing the Murano is something we cannot blame the dealership or their service team on. I definitely recommend Nissan of Elk Grove to go to for service, specially if you've had hard to solve issues with your Murano. I think they are experts and offer honest and true outlook on all the repairs and suggestion when you actually need them. Good Luck and a Happy New Year! More

All staff was very nice and helpful. The service was completed quickly and I was on my way within the time they said I would be. Everytime I make a appointment with this dealship, they always get me in completed quickly and I was on my way within the time they said I would be. Everytime I make a appointment with this dealship, they always get me in at resonable time. I would recommend this dealship to my friends and family More

I have a 2008 Nissan Hybrid that I love. Last week I mst have run over something in the road and my rt rr tire went flat. Because I did not want to take a chance on filling it with air to drive it for repa have run over something in the road and my rt rr tire went flat. Because I did not want to take a chance on filling it with air to drive it for repair My son removed the tire and took it to your shop. I had called ahead to see if you had the tire, you did and my son took it in. Initialy they gave him a bunch of c--- about not being able to do it. They finally replaced the tire, and then told him they could not do anythig about pro-rating the tire I would have to deal with that myself. You charged me for tire disposal even though my son took the tir with him. This tire had 12K miles on it. I just feel that the service was not as good a it has been in the past. I tried to to call the Service Manager but he was unavaiable and I received no return call. I test drive cars for Nissan and love your vehicle, I am just disappointed. H. Pezzetti More

I have been going to the Nissan of El Grove for my cars maintenance and repair (when needed) for at least eight years. Nissan of El Grove provides a great customer service as well as a very reliable one. maintenance and repair (when needed) for at least eight years. Nissan of El Grove provides a great customer service as well as a very reliable one. In the last several years, I have been dealing with John Brooks (Service Advisor). I respect John for his knowledge, professionalism, care, courteousness, and his sincerity. The job gets down very well. The mechanic’s performance has been excellent; I have never had to re-repair. For these reasons, I much rather drive from Sacramento to Elk Grove and have been doing so for many years. The dealer also provides shuttle service all the way to downtown Sacramento. The Service Center’s waiting room is clean and it provides Internet service, a big screen TV, and beverages. I highly recommend Nissan Elk Grove and John Brooks (Service Advisor). More

The couple things that stuck out from my recent visit with Nissan of Elk Grove. (1) I was surprised that if not covered by warranty, the service and parts would have been cheaper at les schwab even thou with Nissan of Elk Grove. (1) I was surprised that if not covered by warranty, the service and parts would have been cheaper at les schwab even though they were ording the part from Elk Grove Nissan. (2) They found a squeak in my belts on the morning they serviced my vehicle and said that it must be because of the cold weather. The squeak had never been there before, so now I have a truck that squeaks everyday that apparently can never be fixed. They said they checked out all the belts and could find anything. I thought that if it was due to cold weather, would every Nissan sold in cold weather do the same? (3) When I originally called the dealership to get a quote on the part needed (5 minutes after Les Schwab called and got their quote) I was on hold for 5 minutes then told I would get a call back. After 1/2 hour, I called back, still no answer and once I gave entire story of how Les Schwab found out in less than a few minutes, somebody was able to quote me. So although, I have had all my service done on my vehicle at the dealership, I now will have seconds thoughts when I need service done to my truck. If you have any follow-up questions feel free to contact me Wayne Gravelle wgravelle@frontiernet.net 9190 Colonsay Way Sacramento, CA 95829 (916)320-7601 More