Nissan of Elk Grove - Service Center

We change oil and my husband was watching the serviceman. He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under the glob compartment. He found out that the intake filter clip was damaged and he was not informed about it although he was there at the time they fix our car. We thought it was dishonest even they fix by replacing the intake filter clip when my husband went back to complain. Hadn't he noticed it, we were left with broken intake and bear the cost. For that service alone we paid $146 to change oil and replace the filter. We are really disappointed considering we recommendeda friend and bought a car just 3 days before the service. More

Tina was a pleasure to work with,she was very helpful & courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix my vehicle.I do not remember the tech's name but you need more employees like Tina & him working for you!!I also would like to commend your parts department employees for the great work that they do. Keep up the good work,I will always use your facility for my service & parts needs.Thanks,Rodney Hatfield. More

Everything was done in a very professional and timely manner. Thank you for the excellent service. Tina was very helpful in answering all of my questions pertaining to the work that was done. Shawn wa manner. Thank you for the excellent service. Tina was very helpful in answering all of my questions pertaining to the work that was done. Shawn was also very helpful in explaining the Altima hybrid to me as I have never driven a hybrid before. More

We were called at 2:00 pm and told the car was ready. We arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next da arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next day at another company and the battery tested just fine. For what we got, a glorified oil change we paid about $135.00 less a coupon. I will find some place ealse to take my car from now on. Our over all satisfaction with Elk Grove Nisson has been very bad. We tried several times to purchase our car there, but had to go to Roseville to get what we wanted. I could not care less if your dealership CLOSED. More

I cannot answer in the "Price" category because service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service cost. I spent over $700.00 on the car including the 60 mile check-up which found the problems which required fixing. I was grateful that Mike pointed out I could at least use my warranty for a portion of the cost. More

John Brooks is the best service advisor I have ever worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was also really great- he sold us the Xterra and I will refer my friends and family to him. More

I brought my 2009 Maxima to Nissan of Elk Grove an hour before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air. It being 100 degrees in Sacramento, this had to be resolved. She had the A/C tech on my car in minutes. After inspecting & recharging the A/C system, I was back on the road in less than an 1.5 hours. The immediate attention, and friendly service makes Tina one of the best automotive service writers I have experienced. Keep up the world class customer service Tina, your the best. More

I am not satisfied with Service of my Nissan SENTRA. I told to ur technician to fix my car brakes its not working properly ..they chareged me $57.50 but still my brakes not working good and it makes noise told to ur technician to fix my car brakes its not working properly ..they chareged me $57.50 but still my brakes not working good and it makes noise of squeek after service i visited two times there and they didn't fix it even one time ur technician give me a time for brake test and i went there and ur staff said he is off today. this is not a good customer service. I can't come evryday ur service center to complain. pls look into this matter i'll be so greatful to you .. even my car is in warranty..and i bought it from your store. Customer #761786 Invoice # 202286 More

So far I have been extremely pleased with the level of service provided by your employees. I'd like to personally thank Sang and Cruz for their help. Briefly, I had purchased a new 370z that had some mi service provided by your employees. I'd like to personally thank Sang and Cruz for their help. Briefly, I had purchased a new 370z that had some minor blemishes on it. Not only did Sang ensure that these blemishes came to my attention, he set me up so I could have the car as perfect as it should be. Sang truly went out of his way to makes sure the car met my expectations. Also, he did not hesitate to go out of his way to help me take delivery of the vehicle (he came in on his day off just to do so, and even during a training break eyeballed the car for me). I can't say enough about the confidence I have in the dealership and my experience at Elk Grove. I look forward to maintaining this relationship in the coming years. I was introduced to Cruz, since my car required some repainting. She was professional and courteous with every interaction. She ensured that I was always updated on what was happening with my car, and again, I was impressed and felt confident that I was being taken care of. Its the little things that go a long way, and I appreciate each and everyone of those things. I can only hope that I continue to experience the great care that these individuals have provided since the purchase of my vehicle. The bar has been set high. Thank you. More

I arrrived and was waited on promptly. The employee was polite and efficient. He even took my bike out of the truck bed for me. They communicated well with my husband and had the truck ready as promised. I polite and efficient. He even took my bike out of the truck bed for me. They communicated well with my husband and had the truck ready as promised. I think the price was reasonable considering how old our truck is. We cant really afford a new vehicle right now so it's great that they are able to keep it running for us. More