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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
463 Reviews

463 Reviews of Nissan of Elk Grove - Service Center

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June 18, 2009

We drove from Lodi to Elk Grove for a couple differnt reasons. 1- I wanted to purchase a billet grille for your parts department. We stood there at the parts counter for about 5 minutes with sales peop More

by wboycanjump
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
not sure of there names
June 15, 2009

I wish Michael Burke ran the show down there. I never had a problem at this dealership until today. I went in for a simply oil change/tire rotation and a minor seat problem. I wasn’t greeted upon arrival and More

by briggsteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Long
June 02, 2009

Price was out of line for just changing 2 sensors (Crankshaft and Cam) which for the 2003 Altima should have been done free as Nissan should have had a recall on the sensors. There are hundreds of in More

by disneymike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 18, 2009

I purchased my Max 10 Sept 04 from this dealership. During the entire 5 years the service continues to be excellent. I have never had the need to have any other dealership work on my car. In this e More

by alconnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kushwant Singh
May 05, 2009

I brought my car in at 7 am, and cruz arranged for a loaner car for me right away. She expedited my service, because I'm from out of town and needed to be home at a certain time. She called my cell phon More

by 2009altima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRUZ SOLORZANO
May 04, 2009

Cruz offered WONDERFUL customer service and I would like to deal with her everytime i come into the dealership from now on. She was always in contact with me and worked with me for the entire time my car w More

by JennaPenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cruz Solorzano
May 04, 2009

When I walked into the service department I was pleased at how quick and attentive the staff was, a female employee named Cruz had me sit down at her desk and made sure that my vehicle was placed in servic More

by filmmassa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cruz
May 04, 2009

Quality of work: Had four new tires installed. My rims now have a black streak around the edges that I cannot remove. They were not like that before car came in. My car was in the shop for seven days whi More

by frankiepow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cruz
May 04, 2009 -

Nissan of Elk Grove responded

Thank you for taking the time to bring this situation to our attention. We would like to assist with the removal of that black mark on your rims. Because dealerrater.com is anonymous, I do not have any other way to contact you. I would like to pull your service file to determine what else was done that would have required 7 days. Possible parts order or maybe custom sizes? At any rate, please contact me to discuss how we can resolve this quickly for you. Client Relations Manager Amy Rothenberger 916-405-5137 arothenberger@foranyauto.com

May 04, 2009

I was at the oil change location for an hour or more. It was a really long time, just for an oil change. However, I do like the service people. The price could be a little high given I go every 3000 miles, More

by kishaunthorntona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil Change
May 01, 2009

I purchased my Nissan Altima in 2005. The salesperson was great and I felt confident in my purchase. I have great appreciation for service I continue to receive these past four years. Kush and his team More

by ymcclendon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kush, George, and Rob
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