Nissan of Elk Grove - Service Center

When I walked into the service department I was pleased at how quick and attentive the staff was, a female employee named Cruz had me sit down at her desk and made sure that my vehicle was placed in servic at how quick and attentive the staff was, a female employee named Cruz had me sit down at her desk and made sure that my vehicle was placed in service. However I was kept waiting for a long time, and when i was told my vehicle was almost ready, i noticed that it was sitting unattended with other cars that were also done. I inspected my truck and realized that the interior had not been vacuumed, which was part of the package I was buying. After almost 25 more minutes i was told that the vehicle wasn't done yet even though i could see it, and then I was told the paperwork was not yet finished. I had drawn a prize from the easter eggs that gave me $15 off my total price but when I finally went over the paperwork and payed for the vehicle the amount taken off was $10. I suggested that it should be $15 but didn't wish to argue if it was going to mean I would have to wait longer. Over all the staff was friendly, but I feel like i got taken. It was clear that the wash was rushed and the inside of the car had clearly not been vacuumed. It seemed like a lot to pay for just an oil change. More

Cruz offered WONDERFUL customer service and I would like to deal with her everytime i come into the dealership from now on. She was always in contact with me and worked with me for the entire time my car w to deal with her everytime i come into the dealership from now on. She was always in contact with me and worked with me for the entire time my car was being worked on And as a woman I really appreciated her explaining everything to me without it going over my head. I am very very very happy with the service, customer and on the vehicle, at Nissan of Elk Grove!! And I would like to add an extra thanks to Cruz's outstanding help!!! She was AWESOME!! More

I purchased my Nissan Altima in 2005. The salesperson was great and I felt confident in my purchase. I have great appreciation for service I continue to receive these past four years. Kush and his team was great and I felt confident in my purchase. I have great appreciation for service I continue to receive these past four years. Kush and his team at the Quick Lube are wonderful, and the whole team in Service and Parts Department are helpful. Recently someone hit my car, and today I took it to the collision center on Florin Road. George and his team were equally as amazing as the rest of Nissan of Elk Grove. I will be in the the market for an additional car within the next year, and will be purchase it from Nissan of Elk Grove again. I am confident they will take care of my needs in the same manner as the previous four years. Everyone should stop by this dealership and enjoy the service provided by the staff. More

Upon entering the service department, I immediately noticed the cleanliness of the operation. I was impressed with the fast and courteous treatment I received. I initially came in for a minor warrant noticed the cleanliness of the operation. I was impressed with the fast and courteous treatment I received. I initially came in for a minor warranty item for replacement, however, I was informed that a recall item was in need of review on my 2006 Titan. I was very appreciative that the service representative identified the recall item, and advised me of such. I received a call later in the afternoon, noting that the warranty work was completed, however, action needed to be taken in regards to the recall item. I was provided a clean rental vehicle for the evening and next day, at no cost to me, due to the extended period of time the repair took to accomplish. When I received my truck, the interior and exterior were cleaned and polished. Nice job!! No "messy leftovers" - very professional. All in all, my experience was great. I highly recommend Nissan of Elk Grove for warranty and recall services. Sincerely, Louis Booros More

After many negitive visits with service dept @ Stockton Nisson I was finally very pleased to receive some warranty work professionally done through your service dept without any hassle. Cruz was exeptional Nisson I was finally very pleased to receive some warranty work professionally done through your service dept without any hassle. Cruz was exeptional in her demeaner Thank You very much! Shannon Culver More

This is my second visit to Nissan of Elk Grove for service. Tina Long was again my service rep. She got me written up quickly. Service performed was simple, initial Complimentary Oil Change & Vehicl service. Tina Long was again my service rep. She got me written up quickly. Service performed was simple, initial Complimentary Oil Change & Vehicle Inspection. In at 9:05am, out by by 9:45am. By the way, price was right also. More

My nissan 2003 350Z apparent electrical / computer veichle problems of late have been unidentifiable to us and has had to be brought in twice in the past few months for service repairs ... dealing wit veichle problems of late have been unidentifiable to us and has had to be brought in twice in the past few months for service repairs ... dealing with the owners assumed issues and all the real facts involved is not always an easy thing to resolve ... My experience has promted me to write to Elk Grove Nissan and rate them with 5's accross the rating chart provided and in addition recognize one of it's stellar employees who is primarily responsible for winning my wife and I over as lifetime customers ... Kudos to John Brooks in the Service Dept. who handled our every need and concern with professionalism ,kindness and customer service above and beyond what we have ever experienced at Toyota and other dealerships ... he made us aware of all options and kept us in the loop every step of the way ... from Towing our car in - rental options - home/ work dealer drop off transportation , warranty and most importantly costs and dealer discounts and promotions associated with the repairs needed . We both appreciate his style and type of communication skills together with his great personality that we feel represents ELK GROVE NISSAN in such a positive that as a result we plan on buying another veichle from you in the near future ... (09') Also as always having been the case when at your dealership ... thank you to awesome Tina in service and to Billy in parts for helping us with our needs and always making it a great service experience ... Why go anywhere else... Customers 4 Life , Wayne , Tammy and Aaron Novoa More

We have purchased a Titan and Versa from this dealership. This is the second service on my car. The first service was for window tint and when I picked up my car the A/C was on full blast and the radio was o This is the second service on my car. The first service was for window tint and when I picked up my car the A/C was on full blast and the radio was on. When I dropped off my car the A/C and radio were not on. During this visit when I picked up my car, the radio was on, the driver's seat has been moved and in the rear the cargo cover was not attached. I called Cruz to ask her why this would have been taken off. She stated that it was removed due to the part that needed replacing. It would be greatly appreciated to pick up my car(s) in the same way that I dropped them off. More

I live in Vallejo and I do not mind driving up to Elk Grove to get my 2007 Versa service becuase I know the quality of work at Elk Grove and fines customer serivce experience is excellent. Especial than Grove to get my 2007 Versa service becuase I know the quality of work at Elk Grove and fines customer serivce experience is excellent. Especial thanks to Michael Burke! Thank you very much! Omar Ortiz omiesf@comcast.net More