Nissan of Elk Grove - Service Center

John Brooks was very helpful. I showed up on a Saturday morning without an appointment and he took my right in. Called me about an hour later to let me know what was wrong with my Maxima and that it was u morning without an appointment and he took my right in. Called me about an hour later to let me know what was wrong with my Maxima and that it was under warranty. Promised me my car back by 5. He then called me at 3:45 to let me know the work was complete and my car was ready to go. Excellent service all the way around! More

overall, the quality of work, the friendliness demonstrated by the staff was outstanding. the speed of service is also great. on the other hand I think some of your prices are a little high. for demonstrated by the staff was outstanding. the speed of service is also great. on the other hand I think some of your prices are a little high. for example an oil change that I can get somewhere else with synthetic oil for 16 to 24 dollars you charge over a 100 dollars More

I wne tin for a 30,000 mike checkup on my 2007 Nissan Murano. I got an oil change, the cabin micro filters changes, my K&M filter cleaned, the fuel injection and throttle bodie cleaned, flushed out the Murano. I got an oil change, the cabin micro filters changes, my K&M filter cleaned, the fuel injection and throttle bodie cleaned, flushed out the coolant system, and got the nitrogen in my tires re-pressurized. It all took about 1.5 hours. Once again they did a great job. I'm not too happy about the price for only 1.5 hours worth of work, but the service was good. More

I had to come in three times for the same complaint, it was a difficult repair. The fuel gauge would stick between 1/2 and 1/4 of fuel. She called the factory and they had a repair for it. Tina stuck with was a difficult repair. The fuel gauge would stick between 1/2 and 1/4 of fuel. She called the factory and they had a repair for it. Tina stuck with me and go it solved. Great job by her. Thanks Delbert Orr More

I was not happy about the price. When I purchased this car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, y car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, you cannot use the coupon. I have 4 or 5 coupons that state $80.00 value towards an inspection and yet you cannot use these coupons. So when am I suppose to use them??????. Also the car was suppose to be washed and vacuumed and it was washed but not vacuumed. I am still waiting on a replacement for my bluetooth system that does not work right that I paid so much money for. Now that we have to be handsfree, it causes me a major problem because I am a realtor and need my phone to be in good working order. The staff was very friendly and courteous. Terri Maino More

Cruz was helpful in explaining the process and very friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cr friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cruz and Khang were very impressive with their service. More

The customer service provided by Mike and the rest of the staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green ca staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green care isnpection. The entire staff ensured we were happy. The customer lounge is clean and offers snacks and beverages, which is nice. You could not beat the price either. When you put these al together it equals an expectional experience! Thanks again to Mike. More

Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful. This will stop me from completing your survey again More

I made an appointment online to find that I didn't have an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services, I assumed my car was fixed so I didn't check to see if it had been until the next morning, but low and behold it wasn't fixed at all. I called the next morning and to come in again. When picking up the car the 2nd time we'd talked to Danny Singh the tech who gave tips on how to prevent my problem. It doesn't work reliably so to this day I still have the problem. I'm reluctant to take my car back in and possible pay again for the time and effort for something they apparently don't have the expertise to fix. More