Nissan of Elk Grove - Service Center

Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful. This will stop me from completing your survey again More

I made an appointment online to find that I didn't have an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services, I assumed my car was fixed so I didn't check to see if it had been until the next morning, but low and behold it wasn't fixed at all. I called the next morning and to come in again. When picking up the car the 2nd time we'd talked to Danny Singh the tech who gave tips on how to prevent my problem. It doesn't work reliably so to this day I still have the problem. I'm reluctant to take my car back in and possible pay again for the time and effort for something they apparently don't have the expertise to fix. More

I noticed that the oil change showed my next visit should be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than neede be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than needed. Wehn I called, they said it should be every 3500 miles for an oil change but previously, they've been recommending 5000. I don't know why this happened. I felt taken. More

The courtesy car experience was my biggest problem. My bill was in excess of $1000 drove the courtesy car less than 35 miles & the guy made me take the car back to a service station to replace the fuel I bill was in excess of $1000 drove the courtesy car less than 35 miles & the guy made me take the car back to a service station to replace the fuel I used.I think this was outrageous!!!!Tina was pleasant to work with. More

I had a wonderful experience with Mike. He was responsive to my needs and questions. I was happy with the level of service he provided. After dealing with previous car experiences at this Nissan, I finally h to my needs and questions. I was happy with the level of service he provided. After dealing with previous car experiences at this Nissan, I finally had a great level of comfort. He called me in a timely manner to discuss issues with my car and gave me options. He also assisted me with purchasing an extended warranty. I felt my car was in good hands. When I get my car back from Nissan, it is not always that clean. Other than that, my experience was wonderful! Thanks Mike. More

I purchased my 2007 Nissan Altima in August of last year, and I have had all the scheduled maintenance done at Nissan of Elk Grove. During every visit, I have found any employee I have come into contact wit and I have had all the scheduled maintenance done at Nissan of Elk Grove. During every visit, I have found any employee I have come into contact with to be friendly, courteous and professional. More

The overall expperience was excellant, Tina Long was very professional and prompt in letting me know the status of my repairs.She also has great customer service skills,moreover i am staisfied with all the s professional and prompt in letting me know the status of my repairs.She also has great customer service skills,moreover i am staisfied with all the services that were provided for me including the shuttle service. More

It has been my experience that dealing with Nissan of Elk Grove I have had nothing but exceptiional service and attention to detail. I do not take either one of my cars any place else for service. I have Grove I have had nothing but exceptiional service and attention to detail. I do not take either one of my cars any place else for service. I have been dealing with Mike for quite awhile now. I am totally satisfied with his courtesy, his friendliness, and his efficiency. More

My truck was suppose to be ready on a Wednesday afternoon, so I had a friends go pick it up for me. Once she was there she was given a bill of over $400 when I had already been told it would only b afternoon, so I had a friends go pick it up for me. Once she was there she was given a bill of over $400 when I had already been told it would only be $50 because the work was covered by the extended warranty. Then the service advisor that was taking Tina's place realized he had not made note of that. Then my friend noticed that the truck had the same problem it was taken in for. Turns out the technician never took care of the problem and had only taken care of a recall that was needed. So I didn't get the truck until Saturday morning. Customer service was great, but I think there is too much going on and lack of communication due to changing shifts was the problem. More