463 Reviews of Nissan of Elk Grove - Service Center
In the last 8 months I have purchased two brand new cars from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 Altima Hybrid in for a 7500 mile oil change. There were only two guys working at the Express Lube station on that Sunday afternoon. It took almost an hour for them to get to my car. Once they brought it in they called me to the counter and essentially threw a service quote at me saying it was going to cost over $160. No explanations at all. I was pretty surprised that what I thought was going to be nothing more than an oil change and a visual inspection was going to cost so much. I asked why so much and the guy said something about a $20 charge for an oil additive. I asked why I would need this since I was already paying a lot for synthetic oil. He did not give me any sort of an answer and just said they didn't have to add it if I didn't want it. I then asked what another $40 charge was on my bill and he said that was to inflate my tires with nitrogen. I asked him why they wouldn't at least offer that as a service, rather than putting it on the bill without an explanation. Again, he didn't apologize or have much of an answer; he just said they would take it off the bill. I should add that shortly after I arrived, a friend of the two service techs arrived and proceeded to hang around the shop and talk to the two employees. I got the impression that the fact that they had to stop their conversations to work on cars was annoying to them; though I guarantee you it was more annoying to me to have to watch them. This past week, I got a flat on one of the tires of my new 2008 Versa. I had my daughter bring it in at lunch time in hopes they could replace the tire and get her on the road quickly between her two jobs. They told her it would take 90 minutes, so I told her to leave the wheel there and have them mount the new tire on. On my way home from work, I brought the car in. I arrived a few minutes after 6:00 and was told there was no one available to put the tire on the car. Even though there appeared to be a number of service techs or advisor present, I was told everyone was "off the clock". Tina was the service advisor that was "helping" me. From the very beginning it appeared that her attitude was focused on why she couldn't assist me, rather than trying to help me. After considerable pleading and stating that this would likely be my last visit to the dealership, another service advisor tried to find someone who could put the tire on. They finally did get the tire on, which, as I figured took them less than 5 minutes to accomplish. It was just really frustrating to deal with someone who didn't appear to want to make any effort to help a customer. More
Tina is a poor excuse for an employee. Did absolutely NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called aroul NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called arould 8:30 Sat to tell me that she had to order a part and it wouldn't be in till Wed. When the car was dropped off she was told that it was impearative that the car be finished by monday. I was leaving on Tue morning for Salt Lake City UT. She did nothing to find a part anywhere else. It was my husband that made phone calls and found the part my car needed to be fixed. We found the part in Santa Rosa at a dealers. Your service person Chris was going to Santa Rosa after he got off and offered to pick it up. But the dealer in Santa Rosa wouldn't hold it for him. So my daughter had to drive there to pick it up. (trip #2). Then I had to drive to San Fransisco to pick it up from her. (trip #3). Then I had to drive the part to you on Monday morning (trip #4). Then pick up my car later in the day (trip#5). I live near Roseville. Would I use your dealer again. Not on your life. Will I recommend you. Not on your life. Was my car fixed. Yes, but no help from you and at a cost to me of over $150 just for gas and time. Why do you have a west coast warehouse here in Sacramento, and still have to order parts and not be able to get them for 5 days. Poor business What are you going to do for me to make this better? Oh nothing!!!!! More
It was great to make my appointment for service on line, and get an instant confirmation. Then when I got there, the whole team was ready for me. Cruz Solorzano listened to my concerns regarding the rear ga and get an instant confirmation. Then when I got there, the whole team was ready for me. Cruz Solorzano listened to my concerns regarding the rear gate on the car making a lot of noise, as well as the "service engine soon" light that had come on a couple of days earlier. Everything was explained to me and then the rental car company came and picked me up minutes later. Cruz kept me updated during the day as to the progress on both issues and let me know when the car was ready for pickup. It was a smooth visit from start to finish and I'm very happy I bought my Pathfinder at Elk Grove Nissan because the service is always great! More
$110 to check on the reason for the check engine light coming on...please...way over priced. Then to find out I need a new Catalitic Converter when my car only has 85,000....does not make me very happy. A coming on...please...way over priced. Then to find out I need a new Catalitic Converter when my car only has 85,000....does not make me very happy. A VERY expensive repair which should not need to be done. :( More
Brought my Xterra in due to key being stuck in the ignition.Initially the service advisor informed me that I was looking @ spending over $585 for repairs. I advised her that I had an extended warranty ignition.Initially the service advisor informed me that I was looking @ spending over $585 for repairs. I advised her that I had an extended warranty that should cover the repairs. She verified the information and began the work-up for repair. Then she wanted to see my keys and stated that my keys were heavy and might void my warranty repair! This shocked me because it appeared that she was trying to find some loophole to force me to spend the $585 that was alredy covered by the warranty that I currently pay for! I prayed to Jesus about the problem and placed it in his hands. I have never had a bad experience dealing with Elk Grove Nissan, but this experience left a bad taste in my mouth. By the grace of God, the manager agreed that the repair was covered and my Xterra was repaired! I felt as though I was going to be taken advantage of. My overall visit was less than average. I thank God for answering my prayers! I want nothing adverse to happen to anyone that dealt with me, but I pray for their continued health and prosperity. B. Harps More
I am a regular customer at this oil stop. I am usually at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest wi at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest with me. I think the service is 100% better here at the oil stop than in your "SERVICE DEPT". Thank You, More
I recently took my Maxima to EG Nissan to have them investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed wit investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed with the level of service I received. My service advisor was Tina, and not only was she extremely courteous and friendly, but she kept in constant communication with me regarding the diagnosis of the problem and my available options to have the problem fixed. Too often I have experienced service departments that are unfriendly and don't communicate very well, which can be frustrating when one has to spend several hundred dollars for car repairs. As a relatively new Nissan owner, I've found the EG Nissan Service Team to be a cut above others due to their high quality customer service. Tina is a superstar service advisor, and although my repairs were covered under warranty, my experience would still rate the same had I incurred out of pocket costs for the repair work. More
I purchased my Altima in August 2007 from Elk Grove Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both frie Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both friendly and professional. I would easily recommend this dealership for both sales and service. More
I brought my 08 Nissan Altima to get serviced as there were a few things wrong with it...Out of the 4 things i brought it in for there were only 2 things that were fixed and that was the oil changed and t were a few things wrong with it...Out of the 4 things i brought it in for there were only 2 things that were fixed and that was the oil changed and the center console got fixed..the other two were the sunroof makes noise and something rattles under the hood when the ac is on and it is really bad right after you start the car..They said that was normal for these cars but i don't think that is the case as you can hear it knocking when you are outside of the car..also when i got the car back i was inspecting it and there was black grease all over the passenger side seat and my seats are a very light color. It was taken back and cleaned but it should have never been presented to me this way. also it was washed but there was water spots left all over the car when it was returned to me. I think the car was actually cleaner when i brought it to the dealership. More
Service attitude was positive,the problem has not been repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I woul repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I would really appreciate a resolution so that I may truly enjoy the driving experience that I have paid for.The first visit I was told the mechanics could not recreate the trouble.My second visit I demonstrated the trouble with a road test but the problem was mis-diagnosed,because I still have the same problem. Thanks,Mike Mccall More