Back

Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
466 Reviews

466 Reviews of Nissan of Elk Grove - Service Center

Sort by
June 13, 2008

Cruz assisted me in printing out the "Father's Day" 20% discount coupon on her computer from my email, as I had forgotten to bring my coupon with me, and she made sure the discount was properly applied to More

by rfturner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cruz
June 13, 2008

friendliness is very good but customer service and quality of work still needs improvement. i have noticed on several occassions , after servicing the vehicle it is taken for a wash but it is not wipe More

by prasads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cannot rememember name
June 12, 2008

Everyone has been very nice and easy to deal with. Thank you. More

by escelzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika
June 09, 2008

Very friendly and kind. Explained things thoroughly. More

by mishi76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quik Lube
June 08, 2008

everything was great. it was our first oil change, so it was free. we added the nitrogen to our tires, at their suggestion, which was a nominal fee. More

by FOOZ0330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
June 03, 2008

Very friendly courteous service. They opened on time Very friendly courteous service. They opened on time ready to work and serviced my vehicle in a very tiomely fashion. Freash coffee and donuts w More

by blutje
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
June 02, 2008

Thank you for your prompt service. My car was ready before the designated time. More

by Naeve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brooks
May 31, 2008

The wait was a little long to be seen by the service personnel, and on completion of the service, a oil spot on the interior B pillar on the driver side was noticed, even though there was plastic on the More

by ddcsfd
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Cruz Solozano
May 28, 2008

The Customer service advisor is rude and has very poor customers services skills. My wife witnessed her giving customer false information and then heard her telling another employee on what she had done. More

by mdhalix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Long
Jun 12, 2008 -

Nissan of Elk Grove responded

Nissan of Elk Grove wrote on 6/3/2008 4:20:07 PM: Thank you for bringing this to our attention. I understand that you and Rob Martinez did have a conversation after this incident took place. There has been a warning report issued and additional product and customer service training initiated due to this situation with Tina. There is no excuse for Tina giving the other customer mis-information about John's lunch hour. She should not have made light about it after he returned early. As for the explanation of repair work, we will continue to provide training for Tina so she will be able to grow into a trustworthy Service Advisor.

May 27, 2008

I was charged 110 dollars to be told that to change the part of my car seat would be $1,000.00. I had no explanation, no options of what to do. nothing. Besides, I think that the problem of my car seat ha More

by diaz2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tania and nancy
Jun 10, 2008 -

Nissan of Elk Grove responded

Nissan of Elk Grove wrote on 5/28/2008 7:33:47 PM: Thank you for taking the time to contact us about your most recent visit. I can understand your frustration regarding the seat on your Murano. Our technicians and advisors work together to determine what is wrong with your vehicle when you bring it in to service. There is a charge for diagnosing the problem, and in your case it was $110.00 diagnostics. If you had chosen to pay for the repair work, that diagnositic fee is waived. Unfortunately your Murano's mileage is at 47,000 miles, and the part of your seat that is broken was covered for 36,000 miles or 3 years from your in service date. We are willing to work with you on the costs of the repairs. Please contact Rob Martinez at 916-405-5129 to discuss.

...
44
...