Nissan of Garden City - Service Center

After purchasing my 2008 Altima Coupe from Nissan of Garden City in March I had an issue with the brakes right away. I brought it in for service and was told that it was the spacers and that they were Garden City in March I had an issue with the brakes right away. I brought it in for service and was told that it was the spacers and that they were fixed. After taking my car home I immediately noticed that they were still squeaking. I called time & time again looking for the service manager Sean but never got a call back. After calling 4 times on my 5th call they told me he no longer worked there and there was a new service manager. When he called me back he had an attitude and told me that to much time had passed it was now July and that I could bring it in but that he couldn't guarantee me no charge even though the issue began the day I bought the car. When I reached out to my salesman Trevor I told him the issue and he was apologetic and told me he would call me back the next day and I still have not heard from him, 26 days later. I scheduled my car for service on 7/26 and told them the issue...brakes and now it was making a noise in the front of the car. When I dropped off the car I dealt with a man named Teddy and was told it would be ready the next day. When I called the next day to find out the status with my customer service representative Teddy it took me 3 phone calls and messages to have him call me back. When I finally got in touch with him bc I called a 4th time he said the brakes had a hole in the reservoir and that it would be ready for pick up later that day. When I asked what the noise was in the front of the car he said...oh I forgot about that we'll check it out now and call you back. AGAIN no phone call back so I called him AGAIN to find out the status. I live an hour and a half from this dealership so after making 90% of the trip when I called to tell them I would be later than expected they told me it needed to stay another day and that they had a rental car set up for me. When I got there the rental car they set up for me was to be paid BY ME with my own credit card which was clearly not going to happen bc he told me he had a service car waiting for me. After this I went to the front showroom to see about getting a service car even after Teddy told me there were none a man named Mark found one and told me they needed to clean it and it would be a half hour. TWO and a half hours later my boyfriend & I were still waiting and when I asked them they clearly had forgotten about me and told me that it was really dirty and would be done soon. A half hour later I had the service car. The next day I called back to find out the status of my car AGAIN bc no one had called me all day and Teddy finally told me it needed a new transmission but I could come and pick it up. When I got there I asked Teddy how long it would be for the transmission & he told me that it was on back order and that I should call them in 10 days to find out its status. When I asked why I should call them about something they ordered he stated that it was just better for me to call them and find out bc they have a lot of cars they deal with. Exactly 10 days later I called about the status of my transmission and Teddy told me that it was not in and still on back order bc there was a tsunami in Japan and thats where the transmission came from. I was amazed at the answer. He told me again to call back on the 15th and he would let me know if it was in and told me the car was ok to drive. When I asked what they would do if the car broke down bc I drive an hour to and from work he said they really couldn't do much but AGAIN provide me with a rental car at my own expense. I am a 29 year old woman but needed to ask my parents opinion of this bc it didn't sound right to me. My mom has a friend who is a salesman at the dealership so she called on him to look in to whatever the issue here was. When he called her back he said the service manager would look in to the issue and get back to her. TWO days later the manager had still not called. When he finally did he had no idea there was an issue to begin with. He told her he would look in to it and call her right back...again the call back was not until the next day. His conclusion was that the transmission MAY OR MAY NOT have been ordered he wasn't sure....how do they not know if it was ordered or not!!! This was on 8/19 23 days after the car was initially brought in for service. Today is now 8/23 and we STILL have not heard anything back about the status of my transmission being ordered or when I can bring it in to be fixed. I have now brought my car to Nissan of Riverhead on sat 8/20 and that day they figured out the issue with the car telling me that the car does NOT need a new transmission that it needs parts for the transmission and they could have it done this week. The service dept in Riverhead told me that Nissan would NOT have given the ok for a new transmission bc it did not need one and that Nissan of Garden City would have known that if they hooked it up to the diagnostic machine. I saw the print out myself on what it needs and was AMAZED at what had happened here with my new car. I would NEVER bring my car back to Nissan of Garden City or purchase anything from them ever again. They have totally turned me off to my car that I pay for every month and made me wish I never did business with any Nissan to begin with. More

2010 Nissan Altima-Three times in three weeks the Service Engine Soon Light has come on.1)was told it was that a loose gas cap caused it 2) was told the remote car starter caused it 3)waiting for Michael Ke Engine Soon Light has come on.1)was told it was that a loose gas cap caused it 2) was told the remote car starter caused it 3)waiting for Michael Keenan the Service Manager to call back. More

My 1995 Nissan Maxima is not normally something I service at the dealership. Recently I received a phone call from Nissan of Garden City informing me of a $9 special that they were running for oil changes. at the dealership. Recently I received a phone call from Nissan of Garden City informing me of a $9 special that they were running for oil changes. Since that's actually less than I pay at a local mechanic, I scheduled an appointment. I arrived to find the service department to be quite busy, which made me rather nervous, but I proceded with the service anyway. I was greeted almost immediately by Sarah, who had a bubbly enthuastic personality. I sat on the couch in the waiting room and it seemed that by the time I had opened my magazine, they were calling my name. My first instinct was that they needed additional information, but it was actually to inform me that the vehicle was complete. They had topped off my fluids and even placed that little sticker in the corner of my window reminding me when to come back! More

COULD NOT GET A CALLBACK FROM STEVE TO DISCUSS WHAT MIGHT BE WRONG WITH MY CAR. I HAVE BOUGHT 6 CARS FROM THIS DEALER. TOOK MY CAR TO ANOTHER NISSAN DEALER. WORK WAS DONE QUICKLY AND EFFICIENTLY. i will not BE WRONG WITH MY CAR. I HAVE BOUGHT 6 CARS FROM THIS DEALER. TOOK MY CAR TO ANOTHER NISSAN DEALER. WORK WAS DONE QUICKLY AND EFFICIENTLY. i will not be returning to garden city when my lease is up. More

I had no issues leasing my car here... They were helpful, quick and delivered on time. Then, I went for my 1st oil change (that was at no cost) and I waited for it. 3 and a 1/2 hours later, I got it back.. quick and delivered on time. Then, I went for my 1st oil change (that was at no cost) and I waited for it. 3 and a 1/2 hours later, I got it back... I went in for a recall on my car, intending to leave it there. After finding out there were in fact THREE recalls, I was told they would call me when it was ready. When I called to follow up, I was on the phone with idiots who had no sense of customer service before I spoke to Charlie who was trying to help me... The employees also laughed at me when I told them I would never wait for my car to be serviced- they chuckle at a 3 and a 1/2 hr oil change.... No more service at this place- free or not!!!!! More

The sales department was not bad, but the service department left a bad taste in your mouth. The service technicians all appear to be in training there. the assistant manager was disrespectful and ne department left a bad taste in your mouth. The service technicians all appear to be in training there. the assistant manager was disrespectful and needed a course in customer service. In 20 years of taking my cars to dealerships for repair this was the first time I have ever lost my temper with anyone. They would have to start over from scratch with almost their entire staff. The only helpful person there was Herman. He should be the one to teach the rest, including the manager and assistant manager, how to be honest and respectful to the customers. More