Nissan of Lithia Springs

Justiss and Alexis really helped turn a frustrating situation into a new car purchase. Alexis was knowledgeable and friendly. She explained my options very well. I will ALWAYS purchase a car from him. situation into a new car purchase. Alexis was knowledgeable and friendly. She explained my options very well. I will ALWAYS purchase a car from him. This is the second car I bought from Justiss. Alexis and Justiss BOTH deserve recognition and bonuses. More

Very quick to make visit easy, questions answered promptly and courteous! Salespeople were respectful of time allocated for visit! Thank you! promptly and courteous! Salespeople were respectful of time allocated for visit! Thank you! More

Please, I urgently need to contact the owner. That dealership is full of liars. I traded in my car, and they promised to put me on the title with my mother, who helped me with her credit. Now my That dealership is full of liars. I traded in my car, and they promised to put me on the title with my mother, who helped me with her credit. Now my mother has passed away, and all the promises have been forgotten. I'm left without a car, and their response is that the finance person no longer works there. You hired him, and you should be held accountable. They are very manipulative; they threatened me, and I wasted so many hours. More

They don't answer phone calls and very poor customer service.. Do not buy car from here because u will regret it service.. Do not buy car from here because u will regret it More

WORST DEALERSHIP EVER! ! In July 14 I took my pick up truck to them bc of lights on dashboard and after 4 hours wait I went home and before got there the truck again got li ! In July 14 I took my pick up truck to them bc of lights on dashboard and after 4 hours wait I went home and before got there the truck again got lights back on so again back to them.. I did this twice and since July 21 they have my truck bc they can’t fix it and someone from the plant has to check it out A DEALERSHIP THAT CAN NOT FIX LIGHTS ON IT OWN VEHICLES!! This is insane and they never call me if I manage to get in touch with them they say I call you back and they don’t call I am tired of calling and visit them…My next step is TO LAWYER UP!! DO NOT BUY FROM THEM YOU WILL BE GLAD YOU DID 😡 More

I had a great experience buying my car from Chris Martinez. He was very were friendly, honest, and made the whole process easy. I never felt pressured, and they took the time to answer all my questi Martinez. He was very were friendly, honest, and made the whole process easy. I never felt pressured, and they took the time to answer all my questions. He explained everything very well to me and helped understand the process. I have recommended Chris Martinez to all my friends and family in case they look for a car in the future. More

Chris Martinez is a top-notch Nissan salesman—professional, knowledgeable, trustworthy, and truly goes above expectations! salesman—professional, knowledgeable, trustworthy, and truly goes above expectations! More

Salesman was very disrespectful and very verbal abusive. Service damaged my car on first visit (only 6 months old) and need major repairs. Charging me to re-inspect my car for the damages. No good recommend Service damaged my car on first visit (only 6 months old) and need major repairs. Charging me to re-inspect my car for the damages. No good recommendations. More

Subject: Formal Complaint Regarding Repeated Poor Service Experience I am writing to express my ongoing dissatisfaction and disappointment regarding the service experience at Nissan of Lithia Spri Service Experience I am writing to express my ongoing dissatisfaction and disappointment regarding the service experience at Nissan of Lithia Springs, most recently on January 20, 2025. As a loyal Nissan customer for more than 15 years, I have consistently purchased and maintained Nissan vehicles, but the recurring issues with your service department have made it increasingly difficult to remain a customer. On this occasion, I dropped off my Nissan Rogue (20,000 miles), which is under warranty, at 8:30 AM to address the following: An oil change Tire rotation Inspection of the gear shift, which sticks Resolution of a USB issue preventing Apple CarPlay functionality I was assured that my car would be serviced promptly by service advisor Curtis Cotijo. However, when I returned with my husband at 4:46 PM, I found that my car had not been touched. To make matters worse, your staff attempted to hurriedly move my vehicle to the service area to give the appearance of action, despite having had the entire day to address these basic concerns. I called multiple times, (9) to be exact with no answer, and had to come up to even get an answer on the vehicle. This is not the first time I have experienced substandard service at your dealership. I have previously sat in the dealership to monitor service progress and even submitted complaints on Google. While the service improves temporarily after such feedback, it inevitably reverts to the same unacceptable level. As a female customer, I find it particularly frustrating and concerning that my concerns are often dismissed or disregarded. I came without my husband for drop off but came back after with him. This pattern of behavior makes me question whether there is an underlying bias or discrimination against women, as I have naoticed similar complaints in other reviews. I have consistently tried to remain understanding and patient, but this situation has gone beyond reasonable limits. I hate to think that your staff assumes a woman will not stand up for herself, but I assure you I will. I am extremely dissatisfied with the dismissive attitude and lack of professionalism displayed by your team. I asked Curtis if I had sat there would it had been an 8 hour job. He ignored me. Were we pissed? Of course! Wouldn't you be if you left your car at 8:30am and it was still siting there in the SAME place and he couldn't offer a reasonable answer as to why! What's even more disheartening is the manager Mr. Warren Ali, ran from one side to the next of the service center avoiding even speaking to me and NOW my husband, that is, until my husband caught him on the other side of the office. Prior to him being "cornered" ,he went missing for a good minute and we were told he was unavailable. Despite my love for my vehicle, I am now actively exploring financing options to trade in my Nissan due to the poor service experience. Additionally, I plan to share my experience on various platforms to raise awareness of these ongoing issues. I will continue to post every day and will make vidoes to ensure women know to not go to this service department. The ONLY service agent that I have had who has done a great job is Fred Foster and he is always booked and I see why. Everyone else is too busy chatting about what to eat and grabbing snacks instead of assisting their customers. I urge someone to take immediate action to address these concerns within your service department and ensure that no other customers, particularly women, are subjected to this kind of treatment. More

Lack of sympathy and respect for the buyer. It’s a “too bad for you” environment. Service department needs improvement. Phone calls and emails go unanswered It’s a “too bad for you” environment. Service department needs improvement. Phone calls and emails go unanswered More