Nissan of Macomb

First, I want to thank Nick for taking the time to show me the 2018 Cadillac Escalade pictured here. Nick was professional and provided good customer service throughout my visit, and I want to make that cl me the 2018 Cadillac Escalade pictured here. Nick was professional and provided good customer service throughout my visit, and I want to make that clear. That said, the overall experience with the dealership And the other associate that helped Nick left a lot to be desired. I fully understand that this is an eight-year-old vehicle with approximately 120,000 miles, and I was never expecting a brand-new vehicle. However, there were several things that stood out immediately, including excessive scratches and imperfections on the exterior, along with cleanliness issues inside and outside the vehicle. For a vehicle being presented for roughly $24,818 having it properly detailed before showing it to a potential buyer should be the bare minimum. The pricing was another major concern. The photo shows a price of $24,502, less a $2,000 dealer discount, plus a $280 fee and $34 plate-transfer fee. Based on those numbers, my calculation came to approximately $22,816. However, the actual price presented to me was $24,818, which was higher than the suggested retail price. When I questioned the discrepancy, I was told this was not a mistake. Instead, I was told the dealership uses something called a market-adjusted price” and then applies the $2,000 discount to that price. That explanation was never disclosed upfront. I was willing to accept that explanation, but I also explained that I had already visited another local dealership with a comparable Escalade. That vehicle had better interior and exterior condition, fewer miles—approximately 113,000 versus 120,000—and came with a Carfax and a written quote of $20,000 plus tax. The Nissan dealer quoted me a price After taxes and fees, of $27,000 out the door. I even offered to bring the Carfax and written quote from the other dealership so there would be no question about what I was comparing. I was told that proof wasn’t necessary. Before I left, I was invited to come back and show the associate the other vehicle if I purchased it from them. But the conversation ended with a comment along the lines of, if I wanted a perfect car, they had another vehicle for $80,000 that was perfect. That comment was unnecessary and completely missed the point. I never asked for a perfect vehicle. I asked for a reasonably priced, properly presented used vehicle and a straightforward explanation of the pricing. I understand that dealerships don’t have to match another dealer’s price. That’s business. What bothered me was the attitude I received during the process. In this economy, you would think every dealership would be fighting to earn every legitimate sale, especially when a customer is prepared to purchase a vehicle. I was specifically told that the fact I was paying cash had no bearing on how the dealership would price the vehicle. Maybe, that’s their business, but the way it was communicated made me feel completely unappreciated as a potential customer. I’m giving 3 stars, and I’m honestly being generous. I’m not reviewing the dealership based on a purchase because I didn’t buy the vehicle. I’m reviewing the experience I had as a potential customer, and based on that experience, I don’t see myself becoming a customer in the future. That said, Nick keep doing what you’re doing. You provided great customer service, and I appreciate the way you handled yourself. Don’t let one bad interaction or dealership policy change the way you treat people. Good customer service will take you a long way. I simply believe the dealership could have handled this entire situation much better. More

Mark was excellent to work with. I was able to get into a Nissan Murano Platinum at a very reasonable price. He was kind patient and helpful & the car was clean and ready upon pick I was able to get into a Nissan Murano Platinum at a very reasonable price. He was kind patient and helpful & the car was clean and ready upon pickup. The dealership had better inventory than others in metro Detroit which is why I chose this. More

I had a really good experience at Nissan of Macomb. Noah was great to work with and made the whole process simple and straightforward. He was knowledgeable, answered all my questions, and made sure eve Noah was great to work with and made the whole process simple and straightforward. He was knowledgeable, answered all my questions, and made sure everything went smoothly. I would definitely recommend Noah and Nissan of Macomb to anyone looking for a vehicle! More

Had a great experience at Nissan of Macomb. Noah was extremely helpful, friendly, and professional throughout the entire process. He made everything easy and stress-free without being pushy. I Noah was extremely helpful, friendly, and professional throughout the entire process. He made everything easy and stress-free without being pushy. I would definitely recommend Noah and the team at Nissan of Macomb to anyone looking for a new or used vehicle! More

Very clean and very organized place highly and a great staff behind it all especially brandon Harvey as my sales guy staff behind it all especially brandon Harvey as my sales guy More

Professional, personable staff. Very organized. BRANDON WAS HELPFUL AND ANSWERED QUESTIONS THOROUGLY. HELPED GUIDE US THROUGH THE PROCESS. Very organized. BRANDON WAS HELPFUL AND ANSWERED QUESTIONS THOROUGLY. HELPED GUIDE US THROUGH THE PROCESS. More

Brandon H super nice guy. Very informative. Took his time explaining everything. Highly recommend you talk with Brandon for a good deal. Very informative. Took his time explaining everything. Highly recommend you talk with Brandon for a good deal. More

Brandon Harvey, sales person and Braxton, the finance guy. Super nice and professional. We’re not pushy and help my wife and I with any questions we had and made buying a used vehicle very easy so that guy. Super nice and professional. We’re not pushy and help my wife and I with any questions we had and made buying a used vehicle very easy so that said I say thank you and and I’ll definitely be getting my next vehicle from Nissan of Macomb More