Nissan of Macomb

Came for an oil change, normally I have a nice time, enjoying the complimentary coffee and chatting with the sales associate. Today, no coffee cups, no coffee, girl at the service desk was not helpful. enjoying the complimentary coffee and chatting with the sales associate. Today, no coffee cups, no coffee, girl at the service desk was not helpful. I asked for coffee cups and a cup of coffee, she said she would take care of it. Never did. Then I asked the other girl she said she would take care of it. Never did. A few days ago my brother came in inquiring about leasing truck. We asked about Mike Leymond our sales representative and new salesman said he was out that day and that he works together with Mike and could help us. Today I come for my service and learn that Mike no longer works here. Huge loss for the dealership and I don’t appreciate being lied to the other day. I’m very unimpressed with my visit today. Not even a cup of coffee. Unbelievable I’m having a problem with my Nissans navigation system. I was told it could take hours to diagnose it. Then was told, it’s working now so there’s no problem, The problem is that it regularly stops working and can’t pick up the GPS in areas where it normally does. This is a service I pay extra for and can’t use reliably. More

Car buying has ALWAYS been a stressful experience. No matter how prepared I am, the grand cacophony of texts and emails is overwhelming. This time around was no exception...until...Mike from Nissan of No matter how prepared I am, the grand cacophony of texts and emails is overwhelming. This time around was no exception...until...Mike from Nissan of Macomb rose above the hubbub. He didn't send a message that said, "Call to schedule a drive" like all the others. Instead, he answered our initial inquiry about a specific car. Rather than simply saying it was "available" he took the time to detail the entire cost so we knew immediately that it was in our family's budget. This is how we prefer to work. His attentiveness "drove" us to start our physical search at Nissan of Macomb. The dealership was clean and we were welcomed immediately. Throughout the entire process Mike was kind, professional and patient. He answered our questions, listened to what we were looking for and was never pushy. We had come in a couple of hours before closing and never felt rushed to leave. Our first choice in vehicle was available on site and he pulled it around for us himself. The other two were not available, but he brought out one of their equivalents. He took his time explaining features and answering our questions. He also encouraged us to take a test drive for longer than we'd planned. We loved the car that was our first choice. We'd come in with pre-approved financing from our bank. However, Nissan is running end-of-month incentives and we were able to get a better rate through Nissan. Mike took us to the reception area, showed us the window where we could see the service area and offered us refreshments. While sitting there to wait for our application to be processed, I realized we had grossly underreported our income. I ran to find Mike in a panic. That's when I met Noah who was very friendly and professional. He found Mike for me within moments of my talking to him. Mike took me to Corey who was just about to send our application. My adrenaline was rushing so my thought process was slowed. Corey and Mike stood with me while I calmed down and Corey (who was also incredibly friendly) worked through the math with me. I mean, I was totally frazzled and both of them were so incredibly helpful and patient. Our application was processed quickly and before we even realized it, our new car was taken for detailing. We knew when we started this process that we wanted to buy soon. We had done our homework, but we honestly hadn't thought that we would go in and come out with our car the same night. Mike guided us through everything remaining friendly and patient the whole time, even as it grew past closing time. We were taken to do our paperwork. I believe the gentleman who helped us is named, Richard, but I was so tired at that point I may have that wrong. So sorry if I do. "Richard" guided us through the paperwork without being pushy and was very professional. At this point, I'm sure everyone wanted to go home, but we were still treated so well by every single person we met. Corey even came out to congratulate us on our new car as Mike was handing us the keys and going over a few features. I know this review is long, and perhaps won't be thoroughly read by consumers, but I hope the owners and managers of Nissan of Macomb do read every word. Mike, Corey, Noah and Richard as well as everyone else we encountered were absolutely wonderful. We are thrilled with our purchase and the entire process. We look forward to continuing our relationship through the service department and will make this our first stop when it's time to replace our other car. Thank you for making what is typically a very anxiety provoking process for me run seamlessly. This is a gem of a dealership! More

The dealership was great and I enjoyed the experience that I had and would tell others. that I had and would tell others. More

Our salesman Mike Laymond was great! He worked very hard to get us the deal the was the best for our family. Highly recommend to anyone looking for a dealership/salesman! He worked very hard to get us the deal the was the best for our family. Highly recommend to anyone looking for a dealership/salesman! More

Was very happy with my experience at Nissan of Macomb. Mike Laymon worked diligently to get me the truck I wanted at a great price. Would highly recommend. Mike Laymon worked diligently to get me the truck I wanted at a great price. Would highly recommend. More

We had the best experience with Nissan of Macomb. Michael Laymon was our Salesman & he went over and above to make sure we got exactly what we were looking for. Everyone at the dealership was very h Michael Laymon was our Salesman & he went over and above to make sure we got exactly what we were looking for. Everyone at the dealership was very helpful & we plan to back to Michael for our next vehicle in a few months. More

This is my first time buying a Nissan, Nissan of Macomb was an exceptional place. Noah my salesman was extremely helpful and knowledgeable. Definitely giving both salesman and dealer five-star review was an exceptional place. Noah my salesman was extremely helpful and knowledgeable. Definitely giving both salesman and dealer five-star review More

Rita J and Mike L are great! Professional yet friendly… we felt taken care of. We drove away pleased. Professional yet friendly… we felt taken care of. We drove away pleased. More

During the process of leasing my Frontier everyone was very helpful and answered all my questions very helpful and answered all my questions More

Excellent customer service, been dealing with Nissan Macomb since moving to Michigan. From buying my first Nissan, to buying my third and all servicing. They never disappoint and go above and beyond. Th Macomb since moving to Michigan. From buying my first Nissan, to buying my third and all servicing. They never disappoint and go above and beyond. Thank you to all employees and a special thanks to Rita for all she done More