Nissan of Macomb

1 Star – Very Disappointing Experience After the Sale I bought a car from a Nissan dealer and worked with a sales representative named Noah (N-O-A-H). At first, everything seemed great. The agreement was bought a car from a Nissan dealer and worked with a sales representative named Noah (N-O-A-H). At first, everything seemed great. The agreement was clear, the process went smoothly, I inspected the car, and I was very satisfied when I picked it up. I was even told clearly that I had 30 days to come back if I found any issues, and that they would take care of it. However, after driving the car for just a couple of days, I noticed a serious issue: the engine mount needs to be replaced. The engine shakes noticeably while driving, while stopped, and even when the car is idling. This is not a minor issue and clearly existed before the sale. I went back to the dealership within a few days, well inside the 30-day period they mentioned. I had an appointment with Noah, but instead of helping, I was redirected to the service manager. The service manager told me this issue is “normal” for this model and said they could replace the engine mount — but only if I paid for it myself. That was not what I was told at the time of purchase. When I reminded them that I was explicitly told to come back within 30 days if anything was wrong, the response completely changed. Suddenly, I was told “it doesn’t work like that”, and Noah himself said it was too late and that they were not going to do anything about it. To make things worse, they wanted me to pay around $2,500 for a warranty when I bought the car. I declined because that warranty only covered the engine and transmission, and at the time there were no issues with either. Now, when a related mechanical issue appears (engine mount causing shaking), they refuse to help and expect me to pay thousands out of pocket. This feels extremely misleading and dishonest. They were friendly until the deal was done — after that, no accountability, no integrity, and no respect for what they promised. I did not expect this kind of treatment from a Nissan dealership. Be very careful, and get everything in writing, because verbal promises mean nothing here. More

I hate dealing with dealerships, Noah at Nissan of Macomb made it so simple and worked to get me exactly what I wanted. Will definitely send my future business here without a doubt. made it so simple and worked to get me exactly what I wanted. Will definitely send my future business here without a doubt. More

Corey and Noah gave me the best experience ever. This was painless and I drove home with a NEW Nissan Kicks. This was a A+++++++ Experience but it was a platinum experience,. This was painless and I drove home with a NEW Nissan Kicks. This was a A+++++++ Experience but it was a platinum experience,. More

The Macomb Nissan Dealership has always been wonderful to me and my family. I love my Nissan Kicks. The service department is amazing! They are always very friendly and helpful. me and my family. I love my Nissan Kicks. The service department is amazing! They are always very friendly and helpful. More

Was not pushy and helped get paperwork done prior to sale to limit time required during the sale. to limit time required during the sale. More

Very attentive the whole experience was good. ...no major problems. Very very good tops.and helpful. ...no major problems. Very very good tops.and helpful. More

Whole new generation of sales person smarter , faster, more efficient. This person will help you Into your new vehicle with Ease She just wants to sell you a vehicle that Fits you and make you happy ver more efficient. This person will help you Into your new vehicle with Ease She just wants to sell you a vehicle that Fits you and make you happy very pleased with the way she handled our New car purchase Z thank you. More

As always, Rita was awesome and knows her stuff. I think she loves showing off the technology of the vehicles and all the features of them. Cory went above and beyond to drive over 200 miles to get I think she loves showing off the technology of the vehicles and all the features of them. Cory went above and beyond to drive over 200 miles to get the vehicle I was looking for. Great team at Nissan of Macomb! More

Came for an oil change, normally I have a nice time, enjoying the complimentary coffee and chatting with the sales associate. Today, no coffee cups, no coffee, girl at the service desk was not helpful. enjoying the complimentary coffee and chatting with the sales associate. Today, no coffee cups, no coffee, girl at the service desk was not helpful. I asked for coffee cups and a cup of coffee, she said she would take care of it. Never did. Then I asked the other girl she said she would take care of it. Never did. A few days ago my brother came in inquiring about leasing truck. We asked about Mike Leymond our sales representative and new salesman said he was out that day and that he works together with Mike and could help us. Today I come for my service and learn that Mike no longer works here. Huge loss for the dealership and I don’t appreciate being lied to the other day. I’m very unimpressed with my visit today. Not even a cup of coffee. Unbelievable I’m having a problem with my Nissans navigation system. I was told it could take hours to diagnose it. Then was told, it’s working now so there’s no problem, The problem is that it regularly stops working and can’t pick up the GPS in areas where it normally does. This is a service I pay extra for and can’t use reliably. More