Nissan of McKinney

Nissan of McKinney responded

Thank you for your fantastic review! We're delighted to hear that you've always had a great experience at Nissan of McKinney. Providing friendly and honest service is our priority, and we're thrilled that we've consistently met your expectations. Your satisfaction means a lot to us, and we appreciate your kind words. Thank you for choosing Nissan of McKinney, and we look forward to serving you again in the future!

Nissan of McKinney responded

Thank you for your review! We're thrilled to hear that you received excellent service at Nissan of McKinney and that the process was efficient, allowing for a quick completion of the deal. Providing a streamlined and efficient experience for our customers is important to us, so we're delighted that we met your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Nissan of McKinney responded

Thank you for your review! We're delighted to hear that you had a positive experience at Nissan of McKinney and that you found us to be the best dealer for fast and good service. Providing excellent and efficient service is our priority, so we're thrilled that we could meet your expectations. Your satisfaction means a lot to us, and we appreciate your feedback. If you ever need anything else or have any questions, please feel free to reach out. Thank you for choosing Nissan of McKinney, and we look forward to serving you again in the future!

Nissan of McKinney responded

We're deeply sorry to hear about your negative experience with our service department. Providing honest and transparent service to our customers is of utmost importance to us, and we regret that we did not meet your expectations during your recent visit. Your feedback is incredibly valuable, and we want to address your concerns promptly. To further discuss your experience and explore potential solutions, we encourage you to contact General Manager David Kelley at (469) 634-4865. David is committed to addressing customer feedback with care and attention to detail. We sincerely apologize for any frustration or inconvenience you've experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future.

Nissan of McKinney responded

Thank you for the fantastic review! We're thrilled to hear that your experience was exceptional, and especially impressed that our technician saved you money while maintaining professionalism. At Nissan of McKinney, we strive to provide high-quality repairs at a fair price, and your feedback lets us know we're achieving that. We're very proud of our technicians who go the extra mile to find cost-effective solutions for our customers. It sounds like yours did an amazing job! A 10/10 rating is fantastic – thank you! We appreciate you choosing Nissan of McKinney and look forward to seeing you again soon for your next service needs.

Nissan of McKinney responded

Thank you for the fantastic review! We're thrilled to hear that your experience was fast, efficient, and that you appreciated the shuttle service. At Nissan of McKinney, we strive to make the service process convenient and hassle-free. We're especially glad you mentioned Stanton, your service advisor. It's always rewarding to hear positive recognition for our team members. We'll be sure to pass your kind words on to Stanton – he'll be delighted to know his efforts are appreciated! Fast and efficient service, coupled with a convenient shuttle service, are all part of our commitment to customer satisfaction. Thank you again for choosing Nissan of McKinney! We look forward to seeing you again soon and ensuring Stanton continues to provide you with a fast, efficient, and informative service experience.

Nissan of McKinney responded

Wow, 15 years is a testament to exceptional service! We're thrilled to hear that Mike Rife at Nissan of McKinney has earned your trust and loyalty for over a decade and a half. At Nissan of McKinney, we strive to provide exceptional customer service, and it sounds like Mike consistently exceeds expectations. Thank you for recognizing Mike's efforts – we'll be sure to pass your kind words along to him. Your loyalty to Nissan of McKinney is greatly appreciated. Is there anything specific about Mike's service that you find particularly exceptional? Sharing details helps us ensure he continues to provide the best possible experience for our customers. Thank you again for choosing Nissan of McKinney. Please don't hesitate to reach out to Mike or any of our team members if you have any questions or need service in the future.

Nissan of McKinney responded

Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that the wait time for your service was significantly longer than the initial estimate. We understand how frustrating it can be to experience such a delay. At Nissan of McKinney, we strive to provide efficient service and keep our customers informed throughout the process. We clearly fell short in your case, and we apologize for the inconvenience caused by the extended wait time. We are actively working to improve communication and ensure our service time estimates are accurate. Your feedback is valuable and helps us identify areas for improvement. To discuss your experience in more detail and ensure this doesn't happen again, we recommend contacting our General Manager, David Kelley, directly at (469) 634-4865. Mr. Kelley is committed to improving our service department's efficiency and communication. He would appreciate the opportunity to discuss your experience and explore ways to better serve you in the future. We apologize again for the inconvenience and appreciate your understanding.

Jerry responded

I got a response from Nissans dealer rater apologizing about my wait time and responded that I should contact the General Manager Me Kelly to further discuss my disappointment. Why? If he is concerned, shouldn’t he be contacting me? Thanks but no thanks! I already said my piece.

Nissan of McKinney responded

We're thrilled to hear you had an excellent experience purchasing your Pathfinder! A big thank you to Dennis Boyd, Nico Barnard, and Aaron (our finance guy) for their awesome job helping you find the perfect vehicle at the right price. We'll be sure to pass along your kind words to Mike (Dennis' manager) as well. It's great to hear our team provided a smooth experience from greeting you in pre-owned sales all the way through Robert explaining car tags and toll tag set-up. Congratulations on your new Pathfinder, and thank you for choosing our dealership!

Nissan of McKinney responded

Thank you for taking the time to share your recent experience at our dealership. We sincerely apologize that your car buying process felt lengthy and that you didn't feel heard by our salesperson. We take all customer feedback seriously, and we appreciate you bringing these concerns to our attention. We understand that a long wait and a lack of clear communication can be frustrating. To ensure a more streamlined experience for all our customers, we're continuously evaluating our sales process. We'd like to learn more about your specific situation and how we can improve. Our General Manager, David Kelley, is personally committed to ensuring customer satisfaction. He would be happy to speak with you directly to discuss your concerns and explore ways we can regain your trust. David can be reached at (469) 634-4865. We appreciate the opportunity to earn back your business.