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Nissan of McKinney

McKinney, TX

4.3
915 Reviews

3800 S Central Expy

McKinney, TX

75069

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Showing 915 reviews

May 11, 2024

Mike Rife has been my service advisor for over 15 years and his service is exceptional. I trust Mike and he is the reason I have continued going back to Nissan of McKinney. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rife
May 13, 2024 -

Nissan of McKinney responded

Wow, 15 years is a testament to exceptional service! We're thrilled to hear that Mike Rife at Nissan of McKinney has earned your trust and loyalty for over a decade and a half. At Nissan of McKinney, we strive to provide exceptional customer service, and it sounds like Mike consistently exceeds expectations. Thank you for recognizing Mike's efforts – we'll be sure to pass your kind words along to him. Your loyalty to Nissan of McKinney is greatly appreciated. Is there anything specific about Mike's service that you find particularly exceptional? Sharing details helps us ensure he continues to provide the best possible experience for our customers. Thank you again for choosing Nissan of McKinney. Please don't hesitate to reach out to Mike or any of our team members if you have any questions or need service in the future.

May 11, 2024

Very slow service. Told an 1 1/2 hour wait but it was 3 hours. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian simmon
May 11, 2024 -

Jerry responded

I would have had my wife pick me up when I dropped off my car if I had known it was going to take 3 hours. I was told it would be ready in an hour and a half.

May 15, 2024 -

Nissan of McKinney responded

Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that the wait time for your service was significantly longer than the initial estimate. We understand how frustrating it can be to experience such a delay. At Nissan of McKinney, we strive to provide efficient service and keep our customers informed throughout the process. We clearly fell short in your case, and we apologize for the inconvenience caused by the extended wait time. We are actively working to improve communication and ensure our service time estimates are accurate. Your feedback is valuable and helps us identify areas for improvement. To discuss your experience in more detail and ensure this doesn't happen again, we recommend contacting our General Manager, David Kelley, directly at (469) 634-4865. Mr. Kelley is committed to improving our service department's efficiency and communication. He would appreciate the opportunity to discuss your experience and explore ways to better serve you in the future. We apologize again for the inconvenience and appreciate your understanding.

May 15, 2024 -

Jerry responded

I got a response from Nissans dealer rater apologizing about my wait time and responded that I should contact the General Manager Me Kelly to further discuss my disappointment. Why? If he is concerned, shouldn’t he be contacting me? Thanks but no thanks! I already said my piece.

April 15, 2024

Dennis Boyd, Nico Barnard, and Aaron? (finance guy) did an awesome job with helping iMessage purchase my Pathfinder at a price that I can afford. I also met Mr. Boyd’s manager, Mike ?. Wh More

by slavonmoore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Boyd, Nico Barnard, Aaron ?
Apr 16, 2024 -

Nissan of McKinney responded

We're thrilled to hear you had an excellent experience purchasing your Pathfinder! A big thank you to Dennis Boyd, Nico Barnard, and Aaron (our finance guy) for their awesome job helping you find the perfect vehicle at the right price. We'll be sure to pass along your kind words to Mike (Dennis' manager) as well. It's great to hear our team provided a smooth experience from greeting you in pre-owned sales all the way through Robert explaining car tags and toll tag set-up. Congratulations on your new Pathfinder, and thank you for choosing our dealership!

April 15, 2024

Very long process. New sales manger felt pressured and salesman not knowledgeable and did not listen to my needs More

by cschuelka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis
Apr 18, 2024 -

Nissan of McKinney responded

Thank you for taking the time to share your recent experience at our dealership. We sincerely apologize that your car buying process felt lengthy and that you didn't feel heard by our salesperson. We take all customer feedback seriously, and we appreciate you bringing these concerns to our attention. We understand that a long wait and a lack of clear communication can be frustrating. To ensure a more streamlined experience for all our customers, we're continuously evaluating our sales process. We'd like to learn more about your specific situation and how we can improve. Our General Manager, David Kelley, is personally committed to ensuring customer satisfaction. He would be happy to speak with you directly to discuss your concerns and explore ways we can regain your trust. David can be reached at (469) 634-4865. We appreciate the opportunity to earn back your business.

April 09, 2024

Great service, very easy getting and out. I will return , to bring my vehicle for any service More

by osampa10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
Apr 10, 2024 -

Nissan of McKinney responded

We're delighted to hear you had a great service experience and that getting in and out was a breeze! We appreciate you mentioning that – convenience is a priority for us. Thank you for choosing us for your vehicle's service, and we look forward to seeing you again soon for any future needs!

March 15, 2024

Nissan McKinney has always treated us very well, either sales or service. Our recent vehicle we purchased, Kevin Lin was outstanding. More

by bryantreul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Lin
Mar 18, 2024 -

Nissan of McKinney responded

Hi Bryan, Thank you for your review. We are pleased to hear that Kevin provided you with outstanding service. Thank you for your kind words and patronage. We look forward to working with you again.

March 15, 2024

We were treated very well by everyone we encountered. The selection of cars was ample as compared to other dealers. I would recommend this dealership. Deb B More

by Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ
Mar 18, 2024 -

Nissan of McKinney responded

Hi Deb, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 15, 2024

Excellent service Department. People were very friendly and helpful. No long waiting. Awesome service Cleaned my car too. Awesome More

by slawanda57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Lagard was so friendly and helpful. Maded sure I knew what was going on
Mar 18, 2024 -

Nissan of McKinney responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with excellent service. Thank you for your kind words and patronage. We look forward to working with you again.

March 13, 2024

McKinney Nissan use to be my go to dealership but no longer. The service department was top notch a couple of years ago but since the best service advisors were let go or left the service department has More

by Arlacsi5810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He never told me his name
Mar 19, 2024 -

Nissan of McKinney responded

Hi there, thank you for taking the time to share your experience with us. We're sorry to hear that your recent visit did not meet your expectations. Your feedback is valuable to us, and we will address these concerns with our service team to ensure a better experience in the future. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.

March 11, 2024

The dealership would not allow me to return the vehicle less than 48 hours/60 miles after purchase and cancel the deal. They said the deal had been funded already. I left the vehicle there and told them th More

by Carfreakguy01
Recommend Dealer
No
Employees Worked With
Josh Chris
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