Nissan of McKinney

Great Service Department at Nissan of McKinney. I've serviced my '14 at Nissan McKinney since I purchased it in 2014, and they've been great to work with. Dependable, consistent and good at explain I've serviced my '14 at Nissan McKinney since I purchased it in 2014, and they've been great to work with. Dependable, consistent and good at explaining service costs and options. More

Nissan of McKinney is one of the best buying experience. Everyone worked in a coordinated way. It was a team effort that made every second of the buying experience truly delightful. I recommend this dealersh Everyone worked in a coordinated way. It was a team effort that made every second of the buying experience truly delightful. I recommend this dealership 10+++. More

My experience was not only unprofessional but humilating I wish if I can give Zero rating or even negative for this record. My experience with Nissan of Mckinney pre-owned department was not only unprofessio I wish if I can give Zero rating or even negative for this record. My experience with Nissan of Mckinney pre-owned department was not only unprofessional but humiliating. In the process of shopping for car I went to Nissan Mckinney on Dec 31st. While I liked Nissan Sentra there and quoted a price, sales rep made a counter offer and said that he cannot match our current price. I went ahead with my wife to shop any other better deals at other dealers. So far all OK! In few minutes we got a call from sales rep saying that they have a "GREAT" deal and requested us to come back. We asked about great deal but sales rep refused to disclose the details and insisted us to come back. We went back and the "GREAT" deal was $50 less than what Nissan offered earlier. I was flabbergasted that these people made me travel back to Nissan showroom for $50. But this was not the end of their unprofessional and slick behavior. I still agreed, hoping to end my search here and was ready to make the compromise w/ the deal. When I started asking about Nissan Warranty details, sales rep smiled wryly and said that because Nissan has reduced price further from their original counter offer by $50, they have removed Nissan warranty. I was shocked and asked but when did you tell this, on the first place. He has pretty standard response that my manager asked me to do that and further suggested very comfortably to buy it separately for $399. The very first reason, I along w/ my wife agreed to go for buying the relatively costlier car from Nissan was its mechanical warranty instead of other dealers. We talked this w/ rep multiple times during original conversation and he knew very clearly that it is the most important deciding factor for us. But Rep (along w/ their manager) reduced the price and conveniently removed the warrant without even caring to mention it once from their "great" offer. This was not only slick marketing but a very self defeating and humiliating experience for us. We walked out of store with out any further word. In next one hour I received more than 5 calls and text messages from Nissan salesperson. No apologies were offered in those texts. But NOW Nissan Mckinney is ready to provide us warranty also along w/ certification as his manager agreed for it, BUT I need to rush to their store in 30 mins before 9 PM because this offers is valid till 12/31 9 PM and I started receiving those texts around 7:30 PM. Please hear this out very carefully Nissan reps. Probably you can make few dollars with deceit practices and insensitive marketing approaches but in many ways you will teach same values to your kids, and brothers and sisters and many others and when they will go through same experience, you will have no answers for them. Because it is your who are making this world darker. I am not going back for that cheaper deal for trading my self respect. I prefer to spend some extra money where I am treated w/ dignity. More

service I was treated awesome and great service. I was actually there less time than expected, they did every thing needed and come and got me and explained w I was treated awesome and great service. I was actually there less time than expected, they did every thing needed and come and got me and explained what they did. More

Overal Exceptional experience every time! From my first time visiting Nissan McKinney to trade in my car and my decision to lease a Nissan, the representatives made me comfortable with busines From my first time visiting Nissan McKinney to trade in my car and my decision to lease a Nissan, the representatives made me comfortable with business transactions and assured me they would keep me informed. I trust this dealership! More

Customer since 2005. Best customer service I have ever experienced anywhere. I have been a customer at Nissan of McKinney since 2005. The same service advisor since 2005. Best customer service I have ever experienced anywhere. I have been a customer at Nissan of McKinney since 2005. The same service advisor since 2005. More

Jay Dunacusky was helpful He was very helpful. He knew what he was doing when I spoke to him. I would not deal with anyone but him when I return to make my purchase. He was very helpful. He knew what he was doing when I spoke to him. I would not deal with anyone but him when I return to make my purchase. More

Go See Jay Dunacusky JAY is super helpful and informative. Will definitely be coming back to see him in the future. He greeted me immediately and was not pushy like other JAY is super helpful and informative. Will definitely be coming back to see him in the future. He greeted me immediately and was not pushy like other dealerships. More

Rude and Poor Customer Service First off, James was patient and accommodating...had no issues with him. I pulled the price off USAA first then found a cheaper price on Autotrader. First off, James was patient and accommodating...had no issues with him. I pulled the price off USAA first then found a cheaper price on Autotrader. I asked them to go $1800 less than the Autotrader number. Jeneva gave me a number that was over any price that was advertised. When I discovered that, I asked to talk to Jeneva and find out how she came about that number. I also mentioned it seemed dishonest. When she came over, she completely avoided my question and just said she cannot come down from the Autotrader price. Instead of pressing my question I asked why they would not budge on price. She said it was what they would get at Auction and I left. Being bothered as to why I received an out the door price above what was advertised, I called and asked for her manager, Julian. Julian also avoided my question and proceeded to sell me stating what if they could go down $1000 from what she quoted me (finally back to their Autotrader price minus $100). Being frustrated and knowing it was closer to where it should have been, I asked for another $100 off. After siting down, it really was only $200 off their asking price. Knowing I was supposed to receive $500 off for being a USAA member, I asked why I didn't receive it. Julian explained that the Autotrader price was $600 less than USAA and it didn't apply. Disappointed in their service at this point was an understatement. I know someone who looks over contracts and they looked at the listing for me. It stated the vehicle was Nissan Certified and it included a 7 year/100,000 powertrain warranty along with roadside assistance. It was even stated in Carfax that it was certified. Their response was that they did the inspection to get it certified but costs them to register it with Nissan. You don't get the warranty without the registration. The beginning prices was $2000, then $1000, then $500, then $399. I finally paid for it but was told by another dealer that it wasn't more the $300 and again I lost money and they dishonestly made more. While I was trying to figure out the legality of listing the car as Certified, I had Julian come over and very rudely remark on how I've been there for hours and he wasn't going to take any more money off and that I agreed to the price. He said someone was on their way to buy the vehicle and I needed to make a decision right then. If I hadn't returned my rental car, I would have walked out immediately. His attitude and demeanor was extremely uncalled for. I had never been treated so poorly in a dealership and I was not even working directly with Julian. Needless to say, I feel the dealership was dishonest on several occasions through the transaction, the manager (who should have been better mannered than anyone else) was extremely rude, and I drove away with a car but was unsatisfied on all accounts. I felt as if Julian was stating that I was wasting their time. I did not have James go talk to him or ask him to talk to his manager. I urge others to avoid this dealership as I would not normally take the time to write up a review this extensive should I have only been slightly upset. I feel others need to know what kind of people work there and what you may be up against as well. More