Nissan of McKinney

I spoke too soon....On 9/30/09 I purchased a new vehicle at Nissan of McKinney. As part of the deal, the dealer owed me an upgrade of leather interior. I asked if the car would be detailed before I took d at Nissan of McKinney. As part of the deal, the dealer owed me an upgrade of leather interior. I asked if the car would be detailed before I took delivery of it and Jonathan Clayton (Sales) stated that it would be fully detailed for delivery after the purchase was final and all papers were signed. Yet, as I’m sitting inside the dealership for almost two hours, I arrive to the vehicle at which time it was noticeably not detailed or washed, as promised (Strike #1). After I pointed this fact out, Jonathan Clayton (Sales) told me that Nissan of McKinney would give my vehicle a full detail after the leather installation. I agreed and drove home in my new car (with 111 miles on it). On 10/3/09 I arrived back at Nissan of McKinney at 8:05 am to drop off my vehicle for the leather installation. The vehicle had approximately 198+ miles on it. On 10/7/09 I returned back to Nissan of McKinney to pickup my vehicle with its new leather installation. At this time, my car had 394 miles on it. I protested this immediately and was never, ever given an adequate explanation of the disparage between the number of miles on my vehicle when I dropped it off at Nissan of McKinney for the leather installation and the now 394 miles on the vehicle after being in the possession of Nissan of McKinney. The only explanation I was given was that Nissan of McKinney uses an offsite service company for their leather installations and that in order for vehicles to receive service, Nissan of McKinney has to drive vehicles to the offsite service company location and back. Nissan of McKinney attempted to console me by saying that they would top off my gas tank on my next visit. Gee, thanks! I can buy my own gas, thank you! Their offer of one tank of gas was largely disproportionate to the number of miles now on my vehicle. After my continued expressions of displeasure, Nissan of McKinney gave their poor explanation of the almost 400 miles now on my new vehicle, I was then offered two full tank of gas on my first service visit. Again, I can buy my own gas! I would rather someone tell me who Nissan of McKinney gave possession of my vehicle to and how did my vehicle incur such high miles while it had been at Nissan of McKinney for 5 days. I demand an explanation. How does one buy a new vehicle with barely 100 miles on it and when left in the dealerships' possession racks up almost 400 miles in just a 5 days? Then, the next morning I began to notice damage to my vehicle after the service installation of my leather. First, I noticed a large mark and discoloration on the interior driver side door. Also, I noticed many black smudges from dirty, greasy fingermarks on the newly installed light tan leather. There was also, a Craftsman tool left in my vehicle from the leather installation. My son found the tool in the back seat of the car, which was there by the company that installed the leather and that Nissan of McKinney Service Department would have found, if they had performed QA/QC on the work that they contract out for service by other companies Nissan of McKinney did not take responsibility for these huge service oversights and gaps in their quality of service. My 2009 Nissan Versa was damaged while in the care of Nissan of McKinney service department. Also, my vehicle did not receive a detail or courtesy wash even after Jonathan Clayton (Sales) was so insistent that it would be, after the leather was installed. On 10/08/09 at approx. 11:30 am I placed a call into Nissan of McKinney Service Department to inform them of the damage to my vehicle interior and the mess the car was left in. My first call, I left a message with the receptionist for Dan Irwin (Asst. Service Manager) to return my call. I went most of the day without a return call from Nissan of McKinney or Dan Irwin, so I placed my second call in and asked to speak to Dan Irwin (Asst. Service Manager) again. I received his voicemail and left him a message. After my call was not returned, I called Nissan of McKinney again and asked for an available Service Manager. I got his voicemail again so I transferred out to the receptionist. I then asked to speak to another manager in the service department. I was then transferred to P.J. Neher (Service Director) who did take my call and asked that I return to the dealership so that they could see the damage. I arrived at the dealership between 7:30-8:00 pm. P.J. (Service Director) and Dan Irwin (Asst. Service Manager) looked at the vehicle and asked that I schedule another service appointment and leave the vehicle with the dealership (again) to repair the damages. The appointment was scheduled for Tuesday, Oct. 13, 2009 at 8:30 am. Dan (Asst. Service Manager) asked for my work address and telephone number so that they would have the location information to pick up my vehicle and leave me a rental. On 10/9/09 I placed 5 telephone calls in to Nissan of McKinney for Chris Godwin (Owner/Managing Partner), and Tracy Suggs (Customer Loyalty Manager), and Dan Irwin (Asst. Service Manager); it seems that everyone at Nissan of McKinney was in meetings from noon until approximately 3:00 pm. The receptionist was polite and was aware that I had constantly been trying to reach someone for roughly three hours. Finally, around 3:30 pm I called again for Chris Godwin (Owner/Managing Partner) at which time I was told that my messages for Chris Godwin (Owner/Managing Partner) were delivered but that he was still not available. My call was then passed on to Tracy Suggs (Customer Loyalty Manager) who began to discuss with me my complaints as Dan Irwin (Asst. Service Manager) had magically appeared in her office at the exact time someone finally took my telephone call. Tracy Suggs (Customer Loyalty Manager) immediately goes into this dissertation about how this was an oversight by Nissan of McKinney and that Nissan of McKinney would be putting measures in place within the Nissan of McKinney organization to prevent this type of ordeal from occurring to other customers. Overall, Tracy Suggs’ (Customer Loyalty Manager) explanation for the entire ordeal I had experienced was in large part due to the fact that Nissan of McKinney may have used a new company to perform the services and that somehow Nissan of McKinney Service Department had not inspected the work or performed a thorough check themselves of the vehicle before returning it to me. During what amounted to about a 20 minute telephone conversation, Nissan of McKinney only offered to make amends for their gross neglect and oversight, the inconvenience to a customer, and the loss of time with an offer to top off my gas or fill my gas tank up at my next visit. What an insult! At this blatant, discourteous behavior by Nissan of McKinney, Chris Godwin (Owner/Managing Partner) , and Tracy Suggs (Customer Loyalty Manager); I became very agitated . Several moments during the conversation Tracy Suggs (Customer Loyalty Manager) became rude and aggressive. I ended the conversation abruptly and did not speak to anyone else from Nissan of McKinney on that day. However, later that evening, and after my unpleasant altercation with Tracy Suggs (Customer Loyalty Manager), I received a voicemail and text message from Terry Gilliam (New Car Director). On his message, he stated that he had heard about the conversation between Tracy Suggs (Customer Loyalty Manager) and myself and he wanted to get this resolved. On 10/12/09 I returned Terry Gilliam’s (New Car Director) message. We discussed the inconvenience to me (the customer) and how poorly Nissan of McKinney had handled the situation. He confirmed my appointment for Tuesday, Oct. 13 and the conversation ended. On 10/13/09 at approximately 8:45 am from my work telephone, I called Dan Irwin (Asst. Service Manager) to get an ETA on his pickup time since he was already 15 minutes late and I was needed in a meeting at 9:00 am. This service appointment was set and confirmed on Thursday, Oct. 8, 2009 so I was confused and irritated by their tardiness. At approximately 9:30 am (now one hour past my scheduled appointment time), I sent Terry Gilliam (New Car Director) a text message indicating that it was now 1 hour past the scheduled appointment time and no one from Nissan of McKinney had arrived to pickup my vehicle. These continued mistakes made it very evident that Nissan of McKinney lacked real integrity and excellent customer service. This diversion was a complete lack of respect of my time. Terry Gilliam (New Car Director) said that Dan Irwin (Asst. Service Manager) had called me at work to confirm if the scheduled appointment time and location was still good. What? My position at work is very demanding of my time. Nissan of McKinney chose the appointment date and time almost a week prior, so the fact that they didn’t keep the schedule disappointed me and interfered with my workload. Nissan of McKinney’s Service Department operates in a dysfunctional manner. This is very unprofessional. At approximately 9:05 am on Oct. 13, 2009 Dan Irwin (Asst. Service Manager) left me a voicemail that was sending someone out to my location to pickup my car and to see if it was still a good time and location. Nissan of McKinney are BIG LIARS!!!!!!!!!! At the same time Dan Irwin (Asst. Service Manager) and Terry Gilliam (New Car Director) were telling me that someone had already left, when in fact, no one had been sent out to pickup my car. Eventually, Dan Irwin (Asst. Service Manager) arrived at my location 1 hour and 30 minutes late, at which time, I had to be paged and called out of an important business meeting. There was no small talk, no apologies, nothing; just a quick exchange of keys. In my haste to return to my business meeting, I forgot to remove my toll tag from the vehicle. On 10/15/09 Nissan of McKinney was scheduled to return (drop off) my vehicle at noon. I received a telephone call from Terry Gilliam (New Car Director) at approx. 11:15 am to say that stating that someone was on their way to drop off my car to me at work. Terry also stated that since it had been raining, my car would not be washed but if I brought it back to Nissan of McKinney on a better day that it would be detailed and washed, as I had been requesting since Sep. 30, 2009 (the purchase date). Terry asked if this was ok with me and I stated that had I been given a choice I would like for the vehicle to be cleaned and washed. He agreed and said that this would delay the delivery somewhat but that as soon as the car was ready, he would send someone out with it. Geez! Is it so hard to expect professionals to be professionals? Am I really asking too much from a dealership? The staff at Nissan of McKinney are not reliable, undependable, and do not go above and beyond for a customers. I finally received my vehicle on Thursday, Oct. 15, 2009. I hope I never have to go back or deal with Nissan of McKinney again. The ironic thing is, I love the vehicle! My family, friends, and coworkers like the vehicle too. This circle of people all knew that I had been in the process of buying a new vehicle and asked for updates all along the way. Unfortunately, I could not recommend Nissan of McKinney to any of my family, friends, or coworkers due to experience that I endured with Nissan of McKinney. My closest friend actually bought a 2009 Nissan Versa just like mine weeks after seeing and riding in mine. This is just one example of how one bad experience can influence trends, patterns, and perception. Until, Nissan of McKinney makes restitution to me for what I experienced at their lack of service, I will continue to tell others of this horrific experience. Buy a Nissan, just don’t buy a Nissan from Nissan of McKinney. More

Friendly staff, worked well as a team, listened to my needs and provided solutions, willingness to satisfy the customer. Follow-up excellent. Extremely professional!!! As a woman, I generally hate t needs and provided solutions, willingness to satisfy the customer. Follow-up excellent. Extremely professional!!! As a woman, I generally hate the whole car buying experience; but the staff at Nissan of McKinney is the exception. Great experience. More

I went there to buy a new Altima. I knew exactly which one I wanted, but they add over $2k of extras to EVERY car, including ugly painted on pin-stripes, crappy tint, and a spoiler. I was fine with the s one I wanted, but they add over $2k of extras to EVERY car, including ugly painted on pin-stripes, crappy tint, and a spoiler. I was fine with the spoiler but my tint has bubbles and a small tare in it. The pin-stripe isn't even straight and its painted on so you can't have them take it off. Also they charge $75 for putting nitrogen in your tires, the biggest rip off ever. There were also some marks on the side of the car that needed to be fixed that they said they would fix for free along with the tint. We scheduled a time for them to come pick up my car to get it fixed, well that day has come and gone and I now can't get a hold of my sales person and the sales manager just puts me on hold for over 15min. A week after they said they would pick up my car I finally got them to reschedule a pick up a week later. They were suppose to pick up the car at 8am, they never showed, so I called at about 12 and asked where they were but again I couldn't get a hold of Oliver. The sales manager said he was getting the paper work together and he would be out to get my car after his meeting that after noon. They also want me to come and get my car from them the next day because they wont be able to get it all done in one day, because they are picking it up late. They also still have my extra key because when I bought the car Oliver couldn't find the extra key, he said he would fedex it to me the next day but its been over 2 weeks and he still hasn't even sent it yet. When asked about it he said I would have to come in to get a new key programed, when I told him I still haven't even received my first extra key he "remembered" and said he would send it asap. I still don't have it. This place sucks and I do not recommend Nissan of Mckinney to anyone, you will have the worst experience of your life after you buy your car. More

Nissan Of McKinney's General Sales manager(Jonny Cantrell) called me on Thursday June 25th to offer me a deal for a rogue I have been looking at. On June 29th we went in there and accepted the deal Cantrell) called me on Thursday June 25th to offer me a deal for a rogue I have been looking at. On June 29th we went in there and accepted the deal. It was $500.00 down and my monthly payments would be $585.00 a month and my trade in value was $9,500.00 and interest rate at 13%. They told me I was approved and we signed contract but nothing financial yet. they gave me the keys to the car and they had my Lancer that I traded in. A week later July 6th they call my husband to tell him we found someone to finance you come in and sign the papers. We get there and they tell us o ...we found someone but you have to pay 4,000 down and even then your payments will be a lot higher then what we said. SO they blocked in the Rogue and told me if I left in it they would call the police and they would report it stolen. SO they give me back my lancer and the stereo I originally had in it( I have receipts and the sales person saw it in there) was stolen and REPLACED with a cheep crappy looking one. Mine had the dvd c/d player. SO I called the police and reported it stolen as the owner was pretty much o well this happens all the time. And he tells me that its not his problem because it was still in my name. When we called the dealership to let them know what kind of stereo it was they were like why do we need this ..are you not going to claim it on insurance? We told them no because our insurance will go up and obviously one of their employees took it! This is BULL!!! dont EVER go here!! More

I would never recommend Nissan of McKinney to anyone. If you consider buying a Nissan, you better go to another dealership, or better yet, consider another brand. The employees were rude, no matter what lev you consider buying a Nissan, you better go to another dealership, or better yet, consider another brand. The employees were rude, no matter what level they are in (from a sales person all the way to the owner). This dealership doesn't care about loyalty....only about a particular sale. In this economy they can't be doing great, and any additional income should be welcomed, however I couldn't really tell that after my interaction with the staff. Can't see them lasting much longer. The more people will go there, the sooner they will find out how horrible they are...and people talk. SO good luck to the anyone who has anything invested in this pathetic thing called business. More

We purchased a 2008 Nissan Pathfinder, they love to bait and switch if they can at this dealership. Be very aware of the shady addendums on the window. It's their added features, however OFTEN the features and switch if they can at this dealership. Be very aware of the shady addendums on the window. It's their added features, however OFTEN the features aren't on the car. There are other dealers that don't have these. Basically it jumps the MSRP another $1500 to $2000 so they have more room to negotiate and get over the original MSRP. What happend to us is we negotiated the xxxx out of them because of the addendum but they didn't have the color we wanted. They ordered one with none of the addendum options and kept the price the same and the kep the options. So I asked for a refund of the addendum items and they refused. They wouldn't even give us the addendum options that was on the vehicle we negotiated and drove. I would have loved to take these cheaters to court but I honestly don't have the time. I can take them for more money telling people how aweful they are. Service has been equally horrible. They don't return calls, they order parts, they never call. Service people drop like fly's there. I have gone up their now 5 times for a gas door that just wont shut. I spoke to the owner and he basically says the addendum is fair and its the way they make more money because of low margins already. That is BS because I have been to many other dealers in Mckinney who don't need them and make profits. More

Purchasing the car was a good experience but the day after we found 2 defects. 1 the fuel gauge is erratic and 2 the drive computer with outside temp is bad. I've taken the car in for these to be correc after we found 2 defects. 1 the fuel gauge is erratic and 2 the drive computer with outside temp is bad. I've taken the car in for these to be corrected 3 times and so far no luck. I've had the car 2 weeks so far and I'm looking for them to exchange it. It seems that the salesman I purchased from either quit or was fired. More

I took my new titan with only 4000 miles in because the passenger side floor is soaking wet all the time(under the mat) they said it was the a/c condensation hose. I left my truck and they called me latter passenger side floor is soaking wet all the time(under the mat) they said it was the a/c condensation hose. I left my truck and they called me latter that day and said it was fixed, that was on monday, tuesday I called back it was soaking wet again, the service rep said maybe it was'nt dry when they fixed it because the service dept does'nt have a large enough dry vac to dry it, they put the mat back over the wet carpet? he said I should dry the carpet myself and check in a few days, so I did and guess what today is thursday and it's still soaking wet and smells bad. I have called and left them a message I guess they leave at 5 pm, we'll se what they say on friday. More

John1 I to went thru what you did when I called the dealership they told me to call the finance company to find out why I did'nt receive my payment statement they said they had no idea who I was becaus dealership they told me to call the finance company to find out why I did'nt receive my payment statement they said they had no idea who I was because the dealership had'nt sent them any paper work, after about a week I receive a late notice in the mail for my first payment. The sales guy told me when I was looking at buying a truck that they were the #1 dealership, I think he's a xxxx liar More

They are the worst to deal with. We had already done our homework and knew the dealer cost of the 2008 Z. We told them what we would like to pay and they had us there for 2 hours!! Each time they would co homework and knew the dealer cost of the 2008 Z. We told them what we would like to pay and they had us there for 2 hours!! Each time they would come back with "just" the right deal. It was a waste of time. They are rude and dishonest. Yes, they are friendly, but only because they want to sell you a car. People are not stupid....they know what they can afford. These ppl cheat innocent buyers. BEWARE!! More