Nissan of Melbourne
Melbourne, FL
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Frontier. .. been negotiating for approximately 2 weeks. Went too pull the trigger today and the original out the door price negotiated went up over $2,000.00. .. been negotiating for approximately 2 weeks. Went too pull the trigger today and the original out the door price negotiated went up over $2,000.00. I've been dealing with Ivan who has been a pleasure... it was the dealership manager that changed the original deal... said my trucks value dropped that musch in two weeks. That's a bunch of xx... checked my trucks value on KBB and it hasn't declined at all. I'm done wth this dealership & will be visiting other local Nissan dealerships. Obviously the management at Melbourne Nissan has no honor or integrity. More
The service department repaired a leaking sunroof on our 18 year old daughter’s Infinity, that damaged the BCM module. The car would not even start. After having the car for over three weeks with multiple i 18 year old daughter’s Infinity, that damaged the BCM module. The car would not even start. After having the car for over three weeks with multiple issues with the service department, it was finally fixed and we were told the sun roof was repaired and would not leak again. Two months later the sun roof leaked again and ruined the module that we just paid $2200 to replace. John the sales manger lied for two weeks stating that he was addressing this issue with upper management and never reported it. The service manager Mike Wallace lied multiple times stating they would cover the repair and manager Jeff refused to stand behind their work and fix the problem that should have been fixed the first time. It has now been over two months with the car and they are now just telling us they will not cover the repair. Absolutely horrible customer service, they then attempted to buy our vehicle and get us to buy a new one!!! We will never purchase another Nissan made product and have reported your absolute failure to the Better Business Bureau. More
Ivan called me the day before I took my car in for service about the idea of trading my 2020 Kicks in for something newer. Ivan was fantastic needless to say. Love my new Rogue Sport!!! Ivan is great! service about the idea of trading my 2020 Kicks in for something newer. Ivan was fantastic needless to say. Love my new Rogue Sport!!! Ivan is great!! See him if you need a new vehicle! More
A sales person called me to ask if I wanted to sell my vehicle. Just after the estimate of $1,900 to repair the vehicle. The vehicle was repaired at a different location, without being ripped off by their vehicle. Just after the estimate of $1,900 to repair the vehicle. The vehicle was repaired at a different location, without being ripped off by their salesperson or their service department. More
Ouail went above and beyond to help me find a car. He helped me find a car in my price point and something safe and reliable. Kick xxx job! Thank you for everything He helped me find a car in my price point and something safe and reliable. Kick xxx job! Thank you for everything More
Can't drive due to injuries at the moment. Bought my car by pics, texts and phone, Jordan drove my car to me and did paperwork here. Jordan answered every question I had! As a widow my hus Bought my car by pics, texts and phone, Jordan drove my car to me and did paperwork here. Jordan answered every question I had! As a widow my husband did these things but I felt they were honest and looking out for me. Jordan has responded with respect and professionalism. Never dreamed I would buy a car this way but Nissan if Melbourne and Jason made the impossible happen!! My new favorite dealership. More
I believe I paid more than what my car was actually worth. I do love my used new to me car. However, I was taken to the cleaners on the price. worth. I do love my used new to me car. However, I was taken to the cleaners on the price. More
I went to test drive a car and get a quote to compare with other available alternatives. The test drive went well, I liked the vehicle but it dissolved when I was just trying to get a honest quote from t with other available alternatives. The test drive went well, I liked the vehicle but it dissolved when I was just trying to get a honest quote from them regarding the vehicle so I could compare with the competition and make a educated decision like most people would. Instead they gave me a marked up vehicle and terrible appraisal of my vehicle. I was antagonized for trying to get a honest deal and told I wasn't a informed buyer. I have bought and sold 8 cars in the last 7 years I know what they are worth and know what the dealer can make off them. I just want to enlighten others that try to purchase from this dealership because they are not honest and I dont want to throw anyone under the bus for the poor customer service. I was extremely nice to them even when they were lying to my face. I checked to see if the guy had the amount of experience he said and it was 2 years... he said 17 years so now I know why he had no idea what he was talking about, Beware!!!!! More
Got a call from Lauri wanting to buy my vehicle and was able to get into a 2022 with no money and kept my payments within 20 of what i was originally paying. So excited about my new vehicle i just now have able to get into a 2022 with no money and kept my payments within 20 of what i was originally paying. So excited about my new vehicle i just now have to learn how it all works. More