Nissan of New Braunfels

i had a poor experience with a different dealer who added over $4000 in hidden costs so when we got to Nissan of New Braunfels I specifically asked Keygan my assigned sale guy if their advertised price was t over $4000 in hidden costs so when we got to Nissan of New Braunfels I specifically asked Keygan my assigned sale guy if their advertised price was the final number or was there any hidden fees. He assured me on three occasions that the advertised price plus tax title and license was all I would need to pay. When we got waiting up the contract they told us there was an $800 GPS tracking device they added to the car and they couldn't remove it due to some clause in some contract so we needed to pay for it. They added $499 for not having a trade-in and $1000 for not financing. I decided to offer my car for trade and they offered me $3500 and I said I'd pay 50% cash and finance 50%. That should have eliminated the $499 add-on and the $1000 add-on. 10 minutes later the sales came back and said he could only do $2000 for the trade-in. This was my first time buying me own car and it certainly was stressful and uncomfortable. To make things worse, I had not owned the car for 1 hour when the check engine light came on .I contacted the dealership and they said because I had signed As Is for the car there was nothing they could do to help. I contacted the sales manager and he said he would talk to his director and ask if they could help at all. He came back and said they could diagnose the problem get me any required parts at their cost and get me a warranty that could potentially save me $2000.. I arranged to take the car back for the diagnostic check but the sales manager would not be there that day but not to worry he had given all the information to the service folks. Long story short they diagnosed it as a transmission issue (which I already knew) and that I needed a new transmission at $8000. That was all they could do for me. I never saw or heard from the sales manager even though I left him several messages. I took my car to a reputable transmission shop and they fixed the issue for $3000. Terrible, terrible experience. Will never set foot in that dealership again. More

Classic bait and switch. These people have no business selling cars in this day and age. Drove 1.5 hours for a car listed at $21,395, TrueCars had a quoted total price of 22K These people have no business selling cars in this day and age. Drove 1.5 hours for a car listed at $21,395, TrueCars had a quoted total price of 22K. They ignored both and said list price was 27k. That's 27K before taxes and fees. This is way over KBB and the local market value for a 2018 Armada with 96k miles. They claimed they never heard of TrueCar. They would not acknowledge their own website listing price. They are the absolute worst. No hand shake or professionalism on leaving either. Complete garbage dealership. More

I agree with the first review "cold hearted people again" They deceive the costumer and put hidden cost. if you want to find out more about them please email me and I will tell you how I got scam for $2000 They deceive the costumer and put hidden cost. if you want to find out more about them please email me and I will tell you how I got scam for $2000 martylopz@gmail.com More

I will never purchase a vehicle from these cold hearted people again. My payoff was short by $1000. My banks quoting error. I asked if they can split it with me, knowing dealerships can do write o people again. My payoff was short by $1000. My banks quoting error. I asked if they can split it with me, knowing dealerships can do write offs. It's not my fault the bank misquoted me and it's not their fault but I asked if they'd do a 50/50 split. Not only did they refuse but they demanded I pay even after I told them I am currently at a funeral home planning the funeral of 2 relatives. Cold hearted bunch of people at this dealership. More

Found a Nisan Kicks on the dealer website listed for $15,300. Went to look at it and was helped by salesperson H. Mearns. Was assured by Ms. Hearns that the price was the final price not including ta $15,300. Went to look at it and was helped by salesperson H. Mearns. Was assured by Ms. Hearns that the price was the final price not including tax, title and license. After providing all my info for finance, she came back with the total and it was $18,000. She said the extra $2,000 dollars was extras that she didn’t mention such as tinted windows, gps, clear coat protectant, and other fees. The manager Matt came over with an attitude and said the extras aren’t listed on the website and by law he can’t list them. He was extremely disrespectful towards my wife and I, not once apologizing to us. We were lied to. This dealership uses deceptive advertising abd is extremely unprofessional. Buyers beware. More

I have to take my previous reviews back. At first, Nissan of New Braunfels treated us like royalty. Unfortunately, like so many other businesses, once they get your signature, that's where the poor customer of New Braunfels treated us like royalty. Unfortunately, like so many other businesses, once they get your signature, that's where the poor customer service kicks in. We bought a vehicle from there and during purchase, they treated us excellently. That was back in 2018. The sales paper listed some things that were not present in the vehicle: an extra set of floor mats, first aid kit, cargo net...all valued at over$200. Instead of getting like equipment from a similar car, they lied and said those things were VIN specific. If they were VIN specific, why were they missing in the first place? They said they had to order it...made us wait over 2 weeks and we had to keep following up with them to get it. At purchase time, the salesman promised me a cool carabiner keychain that they had in the showroom floor case. He never got it to me and I asked several times. Flash forward, and the vehicle is showing engine codes and the engine keeps cutting out. First time it went in, they claimed to not find anything and when we got it back, engine light was gone. It came back a few months later, and I had the engine checked elsewhere. It showed the current code, AND historic (past) code, both were the same. They cleared the previous code without fixing the issue and lied about it. For this new code, the claimed to fix it and we picked up the vehicle. They also told us again about a safety recall that they were supposed to have submitted for us since they claim that's also VIN specific. Never heard back on that for over 8 months. Less than 2 weeks after they fix the new engine code, the engine light is back, and it's a new code with the same code as before! NOT FIXED. I email the guy and he has the audacity to tell me he can't fix it over email or after hours. So I had to escalate it. The new manager that it was escalated to was terrible. She promised to call back multiple times and didn't, then was supposed to get sales manager involved so they could offer is a "terrific"deal on a new car if we trade this one in rather than go through a lemon law claim. Well the deal they offered was no better than any regular deal we could have gotten at theirs or any other dealerships. It was kind of insulting actually. I had to escalate above her, and THEN she became super responsive to us... But with a pretty shabby deal. In the end, to get away from them, we traded the vehicle in to a different brand dealership altogether. Now, we are getting hounded that the parts for safety recall are in, even though we told them that we traded the vehicle away and she said she would stop it. Behind all of that, the dealership had their GM call me, but it was obviously too late and he acknowledged that. They didn't handle it when it mattered, but now they're interested knowing there would be nothing they could do or would get to do. I even mentioned the Royal treatment and how it disappeared, and they acknowledged that also, but it didn't really come back when they were told. Acknowledging a failure, and then continuing to fail in the same way fixes nothing. In addition, I mentioned that carabiner to that manager and the GM and she promised that the GM was going to mail me one to keep the promise that they made way back in 2018. That was like a month ago. You guessed it... No carabiner. Sad to say it, but maybe you want to shop elsewhere. Don't expect them to keep their promises. They never kept a single one with us. More

Fabulous service and beautiful facility I went to this beautiful dealership to have my oil changed and by 4 tires. They told me it would take less than an hour and I was shocked that my car I went to this beautiful dealership to have my oil changed and by 4 tires. They told me it would take less than an hour and I was shocked that my car was finished I just sat down to enjoy a snack and Demi came and got me and said your car is washed and ready to go. This was an amazing experience. I took the time to look at some new vehicles and sent Tucker showed me around. she was outstanding and knew so much about all the new products and think neurology. After my lease is up I plan to come back and visit with Sandra to buy my first Nissan ever. More

Muy buena Tienen gran disponibilidad, amabilidad, paciencia y conocimiento en su ramo. Realmente fue una excelente experiencia. Muchas gracias por brindarme y Tienen gran disponibilidad, amabilidad, paciencia y conocimiento en su ramo. Realmente fue una excelente experiencia. Muchas gracias por brindarme y haber sido parte de mi primera experiencia en la compra de un auto nuevo. Es verdaderamente emocionante y un gran logro obtenido. More

Not Trustworthy On October 27th we drove a Nissan Maxima Platinum at Nissan of Boerne with 8,000+ miles on it. The car seemed to have all the features we wanted. We On October 27th we drove a Nissan Maxima Platinum at Nissan of Boerne with 8,000+ miles on it. The car seemed to have all the features we wanted. We left that day when we could not come to an agreement on price. Meanwhile, I was searching on line and was contacted by Brien Foose , of Nissan of New Braufels, with Maxima’s he had available. We returned to Nissan of Boerne on October 29th, but still could not come to a deal on their used Maxima. The night of October29th Brien sent us a video of the Maxima SL he had for sale. It seemed to have all the features we were looking for except the Maxima Platium had some additional features we decided we could not live without. That same day I went to NissanUSA and found a 2018 Nissan Maxima Plaitum that was “in-transit” to your dealership…that he was not aware of. We notified Brien that was what we were looking for in a car, mainly based on interior/exterior colors. From our first discussion with Brien we impressed upon him that we were in our 80’s and insisted on a car that had ALL the then available safety features. We came to their dealership on October 30th with check-in-hand to buy this car. We were their for nearly six (6) hours trying to just buy a car! Their appraiser took for ever to look at our car and then gave us a “low-ball” estimate for my wife’s trade-in. We had a KBB and an Anciera appraisals with us which indicated her car was worth $4,000 to $5,000 more than they were offering. We almost left but after more hours of waiting the dealership came up with a trade difference of about $28,286. We said make it $28,000 and we have a deal. More waiting…before Brien came back and said that that was as low as they could go. By then, we were so tired and angry we said forget it and went outside, started the car and was backing out when Brien chased after us and said they could do the deal. More waiting, an hour or more, while we waited to sign papers. Meanwhile, we cleaned out our car and Brien brought us a 2015 Nissan Altima to drive until our car came in. I stuck my head in their sales manager’s office and said that there is no way that it can take this long to buy a car! No reaction. So we signed the papers on October 30th. No car on November 2nd, Brien said any day now. Car came in late on November 6th. He indicated he could have the car ready by noon on the 7th. We came over at 10 AM to sign any final papers and bring in our title. Two more hours of waiting before we had to leave to get back to Boerne for a medical appointment. On Noverber 8th we realized we had no paper work indicating we had even bought the car. I called Trish and she indicated she would get it in the mail to us. November 12th, no paper work. Called Brien. November 14th, no paper work. Called Brien, no answer. Called and asked for the sales manager…was given over to Tiffany who indicated this was the first she had heard we needed our documents and she promised to send them out that day. They were received today, November 15th, 17 days after we though we had bought this car. Meanwhile we have been trying to learn how to use the safety features of our new car. When we could not find a way to activate the lane departure warning system, like the system that was on the 2015 Altima they had loaned us, we called Brien. Guess what our new car does not have that safety feature. By then we had occasion to drive the car at night only to discover that the car does not have LED lights. Our 2016 RAM truck has LED lights! It has been shown that LED tail lights increase the capability of those behind us to stop before hitting us. In addition, the SL Brien had shown us had some sort of lighting under the door sill which would be of help to my disabled wife in getting in and out of the car at night. Ours does not have that! As far as I know, this Maxima Platium is the “TOP of the Line” for Nissan and yet it does not have features that were available on pick-ups and run of the mill cars several years ago. Bottom line, we are exceedingly disappointed in: Number one, this dealership for the run-around we have experienced in the purchase and communications since the purchase. Number two in the car we have purchased for it’s total lack of modern safety features. Number three we were being charged interest on our Nissan Motor Acceptance Corporation car loan from 10/30/18 until 11/7/18…even though we did not have the car. Should have read all the negitive rewiews on this dealership…we would have never come there in the first place. More

Great- No Pressure Customer Service Harry Dawes at Nissan NB was a very helpful, patient salesperson. Very knowledgeable and honest. I would definitely recommend him to my friends and fa Harry Dawes at Nissan NB was a very helpful, patient salesperson. Very knowledgeable and honest. I would definitely recommend him to my friends and family. More