Nissan of Omaha

I made an appointment with the dealership to look at a brand new Frontier PRO 4X and the salesman, King was his name, completely ignored me for over 40 minutes. WhenI finally got to see the truck out fron brand new Frontier PRO 4X and the salesman, King was his name, completely ignored me for over 40 minutes. WhenI finally got to see the truck out front I asked if we could take it for a test drive and informed me we had to go back inside to get my driver's license scanned. After another 15 minutes he returned and gave me back my license. He then told me that he was with other customers, and I understood. I asked him twice if I should come back another time so I could buy this truck. He said he would be with me in 5 minutes. That turned into 15 more minutes of waiting. I just left, frustrated. I would have come back i he had been honest with me. As of yesterday I went to Sid Dillon in Lincoln Nebraska and bought the truck I wanted. Sherry, the salesman, took great care of my purchasing experience, as well their entire staff did too. I will never go back to Omaha Nissan for anything. Never. More

Extremely Disappointed and Concerned About Safety My husband and I leased a new Nissan Rogue from Nissan of Omaha in 2024, and our experience has been extremely disappointing. Since leasing the vehicle, husband and I leased a new Nissan Rogue from Nissan of Omaha in 2024, and our experience has been extremely disappointing. Since leasing the vehicle, we have already dealt with two recalls. Unfortunately, our most recent experience was far more serious and frightening. While driving, our vehicle suddenly and unexpectedly stopped due to what we were told was an engine malfunction. This was terrifying and could have resulted in a serious accident. We were extremely fortunate that no one was injured. The fact that a relatively new leased vehicle could suddenly stop while being driven is a very serious safety concern. When we contacted Nissan of Omaha's service department, we were initially told to arrange our own towing company. We were also told that there were no loaner vehicles available. When my husband called back and asked to speak with a manager about the situation, he was told there was no manager in either sales or service available to speak with him. We found this response incredibly dismissive, especially given that we were stranded with a vehicle that had experienced a potentially dangerous engine malfunction. The situation also caused both of us to be late for work. After I got off work, I called again and asked to speak with a supervisor. Once again, I was told there was no supervisor available. After repeatedly explaining the seriousness of the situation, I was finally transferred to the finance manager. I explained everything that had happened, and he assured me that he would leave detailed messages for both the District Manager and Service Manager. I was told the District Manager would contact me before 9:00 the following morning. That call never came. I have since attempted to contact the District Manager three separate times and have received no response. At this point, I have also filed a complaint with Nissan Consumer Affairs because I feel that our concerns have not been taken seriously. What is most frustrating is that we leased this vehicle expecting reliability and peace of mind. Instead, we have experienced multiple recalls and now a frightening engine malfunction that left us stranded and potentially put our safety at risk. At this point, we no longer feel safe driving this vehicle. When a vehicle unexpectedly stops due to an engine malfunction while you are driving, it is extremely difficult to have confidence that it won't happen again. We should not have to repeatedly chase down management to get a response after a potentially dangerous mechanical failure. We expected Nissan of Omaha to take our safety concerns seriously and provide us with a prompt and appropriate resolution. We sincerely hope Nissan of Omaha and Nissan Consumer Affairs will take this matter seriously and work with us toward a fair resolution, including addressing the financial impact of this situation and the possibility of getting us out of this lease. We no longer have confidence in the safety or reliability of this vehicle, and we do not feel comfortable continuing to drive it. I expected much better from both Nissan and Nissan of Omaha. More

My husband and I are extremely disappointed in Nissan of Omaha!! Back in the fall of 2019, we purchased a brand new 2020 Nissan Rogue. We were so excited as we were able to receive 0% financing and a bump Omaha!! Back in the fall of 2019, we purchased a brand new 2020 Nissan Rogue. We were so excited as we were able to receive 0% financing and a bumper-to-bumper engine and powertrain warranty. Now, when our Rogue needs a $12,000 new engine, they don't want to hold up their end of the deal. Nissan of Omaha dug through our entire service file, looking for something to void the warranty. They claim that we were 8,000 miles late on a transmission flush that we received years ago. Even if this is true, I don't think a late transmission flush ruined the engine in the car. We've also had ALL of our oil changes, service work, and body work for this car completed at Nissan of Omaha...my husband works on company trucks for his job and could have done all of this himself...in order to uphold our end of this warranty. Unfortunately, Nissan of Omaha just lost a valued customer and we will be sharing our unfortunate experience to, hopefully, prevent this from happening to others. More

We had a great experience buying from Andrew W. I have to mention Josh S in finance went above and beyond. He provided the best customer service, including snacks!! I would definitely recommend t I have to mention Josh S in finance went above and beyond. He provided the best customer service, including snacks!! I would definitely recommend this dealership. More

Promised reimbursement it’s been 2 months and nothing! ! Promise call back but crickets. Poor ! Promise call back but crickets. Poor More

Josh, the finance manager is amazing. He will spend the time you need to get everything right with your new car. Thanks Josh for all your help. He will spend the time you need to get everything right with your new car. Thanks Josh for all your help. More

Kianna Ferris helped us with the purchase of a pre-owned Volkswagen Atlas. She noticed we were looking at a vehicle and quickly approached us to see if we needed help. We weren’t entirely sure if about the Volkswagen Atlas. She noticed we were looking at a vehicle and quickly approached us to see if we needed help. We weren’t entirely sure if about the vehicle and wanted to test drive something else at a different dealership first. She was very understanding of our process and made sure we left with an estimate and some numbers in hand. In the end, we decided the initial car Kianna had us test drive was the right one for our family and she helped us with smooth purchase. Thank you, Kianna. More

Kianna was awesome and setting up my notification settings in my car. She was very friendly, helpful, and highly recommend her. settings in my car. She was very friendly, helpful, and highly recommend her. More

Kianna F was awesome to deal with on our purchase of a 2nd car, Nissan Ariya. Great service, great dealership. Joel J, the sales manager, was great to deal with. He was professional, fair, and answered 2nd car, Nissan Ariya. Great service, great dealership. Joel J, the sales manager, was great to deal with. He was professional, fair, and answered all of our questions. More

Kianna Farris sold me a new Ariya this week. I love it. Their customer service has been great. Kianna spent time explaining all the details. The dealership offers free charging and I will be I love it. Their customer service has been great. Kianna spent time explaining all the details. The dealership offers free charging and I will be using that service as well as working out in the complementary gym. Great dealership. More