Horrible service at Nissan of Omaha. We knew what we wanted and Nissan of Omaha was the closest dealership to sell the Nissan NV Passenger van. We purchased the van (they did try to scam us out of a discount we were able to get, but I stuck to my guns and was going to drive to OK if I needed to). Our first experience after the purchase was when we realized the bluetooth did not work in the van. We returned to the dealership 3 times before they told us the wiring harness was never installed at the factory. They replaced the stereo and put in the wiring harness. We took it on another trip just to find out the navigation still is not accurate.
My husband had to go to Omaha for surgery so we called and scheduled the van to be serviced for that time frame. (the navigation and the manual shift needed replaced) We arrived at Nissan of Omaha and there was no appointment in their books for us. They had no idea why we were bringing the van in. After I explained everything we left and were hopeful of getting the two things we knew were wrong, corrected.
After a couple days I received a call that we could come get the van. The manual shift was replaced. When I asked about the navigation I was given a lame statement like "well the gps will show you off the road or off course when you go over a bridge and stuff". NO! I was on an interstate in Tennessee and the navigation showed that we were driving through the Gulf of Mexico. It's not just a little off. I sent them 4 emails containing videos of the navigation being completely and ridiculously wrong.
After being told they would look at it and get back to me by the end of the day, I heard nothing. The following morning I was scheduled to take my husband home so I called and was transferred to a voicemail, I left a message. I heard nothing for hours. I called back and was again transferred to a voicemail. I didn't leave a message that time and called back explaining that I wanted to SPEAK to someone about the status of my van and was told "I'm sorry, the service department closed at 4:00 today". Not one person called me to tell me they would have my van until the following Monday. I live 3 hours away and needed to go home. I spoke to the sales manager and he told me I was able to take their car home and the service manager would drive my van to me.
I was happy at that point, with that gentleman. Just to get a call Monday morning letting me know they were going to do NOTHING to fix the navigation. Let me remind you, we purchased this van NEW. It is still under factory warranty, which INCLUDES the navigation. On top of that the service guy told me I had to come get my van, they were not going to bring it to me. After an exchange of words they did agree to bring my van to me, but refuse to do anything to fix the navigation.
Needless to say, my case with Nissan is currently on-going.