Nissan of Omaha

Quick & Easy Car Buying Experience! It's been a few weeks since the purchase of my 2017 Nissan Rogue and I know I made the right decision! Lianna was great through the whole sales proces It's been a few weeks since the purchase of my 2017 Nissan Rogue and I know I made the right decision! Lianna was great through the whole sales process. When we went into looking, we looked at what I felt was almost every dealership around. I hands down had the best experience at Nissan of Omaha. Lianna was quick with giving her presentation but gave you every bit of information that you needed. She made the car search easy and assured me I'd love the Rogue. She was patient with me as I asked all kinds of questions and made a great connection. Best sales experience I had from all seven dealerships I visited. When we left the first time to review all of the options, she was one of the few who actually followed up with me to see if I had any other questions. While I took a little longer than planned to decide, she continued to follow up to make sure she was doing everything on her end to ease my car buying experience. Thank you Lianna for helping me in my car search!! I'd recommend any of my friends or family to purchase from Lianna! More

Terrible Experience First, Finance guy told us that the warranty covers anything under the hood and anything that makes the car go. That was a lie. Finance guy said we co First, Finance guy told us that the warranty covers anything under the hood and anything that makes the car go. That was a lie. Finance guy said we could only use warranty at Nissan, that was a lie. Next day after we bought the car we brought it in. The check engine light was on. They found out that coil packs were bad, this was about 6 hours after buying it. They had the car for about 5 days. Apparently this went bad within the 6 hours we had it. The second time we brought the car in was for an oil leak, sending unit, and the oil gauge was not reading. They said there was no leak and the gauge did not get fixed. Customer fixed gauge on own time. The third time the car was brought in for the wheel clunking and oil leak. No oil leak or issues that would cause a clunking noise were detected. I broke down after the car was in for the third time. The heating hose broke. The maintenance papers that the dealership gave me states the service department inspects ALL hoses every time the car is in their care. The car was in their care 4 times prior to this. I had to pay for a tow because of this. When a I had to bring the car in again Serviceman says, so do you want us to check the hoses? Ummm, yes, it is in your paperwork this is a requirement on your part. This proves they are not or he wouldn't have asked. The fourth time the car was brought in for an oil leak. They found it had a steering rack issue. The steering rack was replaced with a cheap aftermarket part. (Your warranty through them will only cover aftermarket parts.) We were not informed that our warranty would only cover the cheapest parts made, no matter what quality. Since our car has been returned to us, the brake is vibrating and the wheel is popping. Nissan of Omaha called me and told me they were having issues with the part/car and had to have the car for longer. This problem can be from them or the aftermarket part. I had called separately and reserved a courtesy car. They didn't know I needed one and I had to wait for one. Receptionist did not reserve on for me, after I had called separately to reserve one, clearly she didn't. There is a total of $2,600 of oil leaks in the car. Sales Manager, said that Nissan would cover 1,000 of oil leaks and we would need to cover another 1,000. However, when this situation was brought up, sales manager crosses the rear main seal off the list of items that needed to be fixed. If we would have never challenged what they were making us pay for, they would have had us pay for the rear main seal which is $1,164.42. But all of a sudden that isn't leaking within 30 minutes of them giving me the paper trying to charge me for it. We were informed by the receptionist that we would be speaking to the person over sales and service. This was proven later to be false. I have made another appointment for the new issues. I called serviceman and he never called me back. I called back the next day, before the end of the day, and he made it clear that he had no intention of calling me back through conversation. Gm has not returned our phone call in 5 full weeks. There have been an total of $6,000 worth of repairs that have needed to happen to this car since purchase, according to Nissan of Omaha. I took my car into H&H Chevrolet after I was informed I can use the warranty anywhere. (The finance person told me it would only be good there, hence, why I was only going to Nissan of Omaha.) Also, Serviceman did not want to work with me anymore once I wanted to take the Tahoe to a Chevrolet dealership of my choice, he only wanted me to take it to the dealership of his choice. H&H said there are no oil leaks on the car and the vibrating brake is directly related to Nissan no putting on control arms properly. The screws were very loose. This is a very potentially dangerous and potentially fatal incident that could have occurred. Nissan needs to send me a check for the fee from H&H. Nissan of Omaha mechanic road in the car with me and told me it was just a coincidence that this was happening after they worked on the car. H&H proved this to be false. Ryan heard the sound and told me something is wrong with the ABS and the car definitely has something wrong with it. But mechanic says it's all coincidence! Also, a cap under the car was left unscrewed, while under Nissan's care. This was causing the oil to leak. Also, Nissan of Omaha gave me the multi inspection form that included yellow shaded boxes. H&H informed me this is not true & all lies. UPDATE : After I left my review Jason Jones harassed me and called me late at night and early AM. I spoke with him this past Wednesday and he offered me four car payments and I won't leave anymore reviews. He also trash talked H&H for about 15 minutes of the conversation. He then began to brag that his reputation is everything and because he does community services, he is an amazing person. I called him today, Friday, and told him I declined his offer. However he started the conversation off badly. More

Lianna is Fantastic!! I recently purchased a vehicle from a dealer close in the area and got completely ripped off. Nissan of Omaha was the complete opposite! At Nissan of I recently purchased a vehicle from a dealer close in the area and got completely ripped off. Nissan of Omaha was the complete opposite! At Nissan of Omaha, they treat you with respect and make you feel like you are important. My sales rep was Lianna Luallin! She was absolutely delightful! She let me look through different books to find a car. She also helped me find one that had amazing rebates, which also saved me money. She went above and beyond for me, giving me advice on customization options. She also walked me through every feature to make sure I understood everything perfectly. I got my car at a really great price!! I am 100% satisfied. When my family and friends are ready to buy cars, I will send them here. My mother and I both got our brand new cars with the help of Lianna and it was one of the best decisions we could have ever made !! More

Great car purchase. I came to Nissan to look at cars. Was met by Manager Anthony who set me up with Rodney. Everything was smooth. I was super informed on the process. Ro I came to Nissan to look at cars. Was met by Manager Anthony who set me up with Rodney. Everything was smooth. I was super informed on the process. Rodney was knowledgeable on the vehicles. I have zero complaints and will definitely be recommending friends and family to you guys. Thanks again. Sean Wilson More

Great customer service, professional staff I purchased a used vehicle from Nissan of Omaha last week and have had an excellent experience. Our salesman Rodney was very helpful and went above an I purchased a used vehicle from Nissan of Omaha last week and have had an excellent experience. Our salesman Rodney was very helpful and went above and beyond for us. Gary, the finance manager was easy to work with and got us a great interest rate. I highly recommend Rodney and Gary for any vehicle purchase. More

Quick and easy I found a vehicle on line. Drove to the dealership and was greated right away. The salesman (Ben Mills) knew right where it was. Staff was was polit I found a vehicle on line. Drove to the dealership and was greated right away. The salesman (Ben Mills) knew right where it was. Staff was was polite and easy to work with. Got me in the vehicle og my vhoiceI in the right price range. Would go back for sure. More

Awesome deal, Awesome experience If you're looking for a new or used car, make Nissan of Omaha your first stop. My experience here was extremely pleasant. The sales staff was inviting If you're looking for a new or used car, make Nissan of Omaha your first stop. My experience here was extremely pleasant. The sales staff was inviting, professional, and courteous while remaining transparent during the entire sales process. Lianna worked with me during the purchase of my pickup and she made the experience very easy and straight forward. No fancy language or math. She was able to get me into my truck at a very good price that beat the other big name dealers in town. She was there to schedule my first service appointment as well and introduced me to the service area. This was my first experience with Nissan of Omaha and they have earned a customer for life. More

Best Ever! My husband and I started in the used car lot and walked out with a brand new gorgeous RED Murano. Lianna Luallin made the difference. She was not pus My husband and I started in the used car lot and walked out with a brand new gorgeous RED Murano. Lianna Luallin made the difference. She was not pushy at all, but asked about our thoughts and needs. She was able to put together exactly what we wanted at a price we could afford. On the test drive she provided us with lots of information about the car. She stayed after the dealership was closed so that we could drive the car out. We had gone to several other dealers and never received this kind of service. She is friendly, helpful and VERY knowledgeable! Would definitely recommend her to anyone looking. Thanks Lianna! More

Great Dealership Mitch has very helpful and helping select a car and working with our budget and needs to purchase one as well. Go here if you need a car!!!! Mitch has very helpful and helping select a car and working with our budget and needs to purchase one as well. Go here if you need a car!!!! More

Amazing!!!! I hate shopping for anything. Liana was so easy to work with. She text me details I needed, made sure I was comfortable before signing anything. She e I hate shopping for anything. Liana was so easy to work with. She text me details I needed, made sure I was comfortable before signing anything. She even made me feel better when I had to service my vehicle. I wouldn't go anywhere else! More