Nissan of Orange Park - Service Center

Excellent Service We had our Murano in for a recall for ABS and were told that it could tke most of the day so it would be best to just drop it off. We brought it in a We had our Murano in for a recall for ABS and were told that it could tke most of the day so it would be best to just drop it off. We brought it in at 8 a.m. and at 11:00 a.m. we were notified the car was done. WOW, wasn't expecting that. Paul Bergeron done a great job getting set up and Aaron Wright,being the master that he is, had the car completed and washed in quick order. More

Amazing I had such an amazing experience! Jerry Learn and Tom were very helpful finding vehicles in my budget and were very informative. This was important to I had such an amazing experience! Jerry Learn and Tom were very helpful finding vehicles in my budget and were very informative. This was important to me, because as a first time buyer I had a lot of questions and concerns. Now I'm the owner of a new Nissan Sentra and I love it! Thank you Auto Nation!!! More

Outstanding service Ben Mims and the service department provide the best automotive service I have experienced in 35 years of car ownership. Always upfront about service Ben Mims and the service department provide the best automotive service I have experienced in 35 years of car ownership. Always upfront about service required and recommended and cost. Never any surprises. More

Excellent service from Ben Mims. I have both my 370Z and my wife's Infiniti M35 serviced by Ben and could not be happier. I highly recommend the service department. I have both my 370Z and my wife's Infiniti M35 serviced by Ben and could not be happier. I highly recommend the service department. More

Service Department Rocks! Though the product was not the best the service department was very helpful and attentive each time I brought my vehicle in. Anthony Ferrizzi went ab Though the product was not the best the service department was very helpful and attentive each time I brought my vehicle in. Anthony Ferrizzi went above and beyond through this difficult time. Though am no longer a Nissan owner the service experience was good. Thanks again! More

dream team I can't say enough about the service I received from this dealership. These guys are top notch and do amazing work. They really are a dream team! I can't say enough about the service I received from this dealership. These guys are top notch and do amazing work. They really are a dream team! More

Customer Service We come to this dealership all the time and we have two vehicles with Nissan. We were able to use our coupons we received in the mail. The Sales Mgr C We come to this dealership all the time and we have two vehicles with Nissan. We were able to use our coupons we received in the mail. The Sales Mgr Chris Newton was excellent! He helped us through our process and even provided a loaner car while our vehicles were getting serviced. If you want to purchase a vehicle definitely go see Chris Newton for your purchase! He is the MAN TO SEE. I would definitely take my vehicles back for servicing and upgrade to purchase vehicles with Chris! Ask for CHRIS NEWTON! Want to be handled with excellent customer service ask for CHRIS NEWTON! More

I've purchased two cars from Mike Shad and love the sales department. Service, however is horrid. After 3 strikes I will never bring my cars here again and will bring my future Nissan purchases to Coggin fro department. Service, however is horrid. After 3 strikes I will never bring my cars here again and will bring my future Nissan purchases to Coggin from now on. Strike 1, I have a very sorted out 350Z (not purchased from Mike Shad) with professionally installed Stillen modifications that I realize voided the engine warranty, though the car was still under factory warranty for everything else. When I brought the car in for non-engine warranty work I was met with much resistance to do the warranty work because the car had been modified. I actually had to argue with the service manager that the warranty work had absolutely nothing to do with the engine modifications before they would perform it. When I asked about what they could do to fix a squeaky alternator belt, though they would not because the engine had been modified. Strike 2 - My key fob remote always worked from a good distance from the car but the plastic broke where it attached to the key chain. It still functioned, just no longer attached. I purchased another still had to pay for the reprogram. When I mentioned that the key fob only worked when you are right next to the car, the service manager stated that's all he can do and he cannot help me. Not an acceptable answer to me, so I did some problem solving that Mike Shad was not willing to do and swapped the batteries between the two remotes. Even after demonstrating that my old remote still worked and the new remote only worked when standing right next to the car, the response was the same. They were not interested in helping me. They didn't try another one, didn't offer anything else, just sent me on my unhappy way. Strike 3 and the final blow. With Volk aftermarket rims, I have lived with no TPS (tire pressure sensor) capability for years. I finally did my research and purchased 4 stock Nissan TPS sensors and had them mounted in the interior of the rims on bands. When the local tire company (Discount Tire) was unable to get the car's computer to read the sensors to program, I brought it to Mike Shat. Discount Tire demonstrated that the TPS sensors were broadcasting and even gave me the signatures and frequency each were broadcasting. Rather than try to help me, Mike Shat insisted it would not work, actually telling me I should not use aftermarket rims at all. WHAT? I spent 20 minutes trying to get a technical reason why they think it would not work and got none. The time they spent loosing a debate could have easily been spent trying a solution instead. After trying to dismiss me, their only solution was to charge me at least $125 just to look at it. I lost all faith that Mike Shad really is capable of fixing any car where they have to actually problem solve and that I would be paying for a technician to experiment or learn on my car. Being that the car was in need of a recall, I considered paying them when the had the car. Thankfully, I got a second opinion at Coggin (Avenues location) where I discussed the problem with Skeet, the service manager. Coggin got the sensors to program and did it for free while performing the recall repair. I can only deduce that Mike Shad's lack of customer service is one of three indications: 1) They are grossly incompetent, 2) They lack any customer service training, 3) They lack any desire to think past their technical abilities, or 4)They are instructed to maximize billing revenue. If you want customer service, I suggest you go to Coggin. More