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Nissan of Orange Park - Service Center

Jacksonville, FL

4.5
566 Lifetime Reviews Review Dealership

566 Reviews of Nissan of Orange Park - Service Center

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February 17, 2021

"Did a great job with installing my new Hitch. I know..."

- Gvsv525

Did a great job with installing my new Hitch. I know it’s pollen season but the truck was covered inside and out with pollen. It would have been nice if they could have washed/ wiped her off. Other than that it was a good experience. Everyone was seemingly nice to deal with.

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Recommend Dealer
Yes
Employees Worked With
Chris O’Neal
January 01, 2021

"Service and attention to customer always great. Always..."

- jsimison

Service and attention to customer always great. Always contacted by salesperson to discuss satisfaction with vehicle and possible upgrade. Service bays and waiting area always clean

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Recommend Dealer
Yes
Employees Worked With
July 27, 2020

"I did not purchase at NISSAN of Orange Park. They are..."

- Iansme1979

I did not purchase at NISSAN of Orange Park. They are about a mile away from home so I took it there for warranty work 3x now. Each time they listened to what I said when I dropped it off... advised what they though it was. I have gotten video showing what was going on with the car each time. They send a text as soon as you drop it off to open communication. They have done exactly what they said they would do each time and I have not had to return for the same problem. Their time frames are accurate and they seem helpful even when you can clearly see how busy they are. Thanks for taking care of the Max for me.

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Recommend Dealer
Yes
Employees Worked With
Dennis
June 13, 2020

"Very pleased with repair at this time. Breaks we done...."

- asheanta

Very pleased with repair at this time. Breaks we done. The repair was Courteous and assisted me with my scheduled appointment right away. It did take a few hours to complete the repair but I was completely satisfied once it was completed.

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Yes
Employees Worked With
December 28, 2019

"The worst car buying experience that I have ever had...."

- RODGERSMICHELLE

Purchased vehicle on 11/19...39 days later 3 visits back...salesman don’t return calls...was told the tires where good....had them checked 2 are not...trim/grill issue that was fixed 12/27 the service advisor Marshall Taylor was great took care of that problem and I Thank You...so now I have tire issues called about 6 times and left message as of today no call back wouldn’t be the first time... to chat with salesman because it’s a-must to talk to them first...just want things taken care of very disappointed with this transaction...I know the dealership has new owner I just hope and pray that they treat there customers right... but I see some old employees are still there...it’s not right and I just wouldn’t want this to happen to other people just to sell a car...BBB is my next step...

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Recommend Dealer
No
Employees Worked With
Other Employees : Marshall Taylor
November 18, 2019

"Awsome!!"

- ULTHOMAS77

I purchased a new sentra, and i bring my Rouge in to get serviced before i bought my sentra the service department has always been great and my sales experience was awesome

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Recommend Dealer
Yes
Employees Worked With
Tom, Jason Erwin
October 08, 2019

"I purchased a car from fuccillo Nissan, I paid all..."

- courtney wilkerson

I purchased a car from fuccillo Nissan, I paid all together around $8400. I owned the car for 1 whole day before the car would not start. I called a mobile mechanic to run a diagnostic on my car and the codes came back as the fuel pump. I called fuccillo Nissan (because my car has a short warranty on it) and After waiting several hours for a call back, they finally call me and tell me that I have to bring it back. I couldn’t just take it to a sister shop closer to home. On the phone, I told them it was the fuel pump. They insisted I take it back for them to look at it. Reluctantly, I towed it back to fuccillo Nissan to address my concerns. I live 3 hours away so this was not a fun drive. I get there, drop the car off, and go explore the area. After a few hours, I come back to see what they find. I get there and they tell me they haven’t looked at my car yet. After going back and forth with the service department they finally look at my car. The service manager comes out to tell me it’s not my starter, it’s not my transmission, blah blah blah. I tell him I knew that, asked him if his ears worked and told him again it was my fuel pump. After about another 30 minutes or so he comes back to tell me that they can’t even check my fuel pump and tell me that my car is fine. They had me drive 3 hours away, didn’t even check what I knew was the problem, then told me my car was fine anyways. After temporarily losing my marbles,hey sent me to a Kia dealership they work with down the road to preform a pressure test. finally, right? Wrong. According to Kia, my car was fine. Great news I thought. Except my car is still not holding pressure and I’m being told that everything is fine. I had a gut feeling something was wrong, So I take the car to a Kia dealership close to home, wonderful and honest people. They kept my car for 2 days, they let it sit for a day to let my pressure die down to get an accurate reading of my fuel pressure. Guess what? My fuel pump is bad. Also, all the systems for Kia are connected and I had them check to see if a pressure test had been done to my car within the past 2 months. The search came back negative. They didn’t even check my fuel pressure. I paid them to check out, but they didn’t. How wonderful. They lied to me, and exploited the fact that I lived so far away just so I’d leave them alone. Fuccillo Nissan of Orange park and the Kia place down the road knowingly deceived and dismissed me and let me drive around in a car with little to no fuel pressure with no regards to my safety. This is unacceptable and shows a tremendous lack of concerns for their customers. I gave them hours of my time and $8400 to be treated in such a way. I’ve called them numerous times hoping they would make this right, but I have been put on hold, hung up on, and told they would call me back. I’ve now been waiting 6 hours for that phone call back. They know they did wrong and are blatantly ignoring me. Ask yourself, Is this really the type of company you want to do business with?

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Recommend Dealer
No
Employees Worked With
Other Employees : Marcus Ratcliff
September 27, 2019

"Very bad service department "

- adrianned

One time a service member was rude towards the end of the day when asked how long for an oil change. Service department does not communicate well at all. Something that took 2 hrs took almost 8 hrs for a phone call to say the car was done. They assume it is ok to keep a car overnight to replace a key fob. When calling and leaving messages you won’t get a call back.( left 4 messages). Calling the service manager don’t bother!! Voice mail is full.!! The sales end of the dealership was really good but the service department sucks!!!!

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Recommend Dealer
No
Employees Worked With
Other Employees : Dennis and others , Michelle Aguinaga
September 18, 2019

"Everyone was incredibly nice and hard working."

- 4BUSINESSONLY

I came here with no credit, only a small down payment, and no insurance, BUT this crew made it possible for me to not only drive off the lot with a car, but I drove off in a brand new, 2020. We were here for a long period of time, but it was all worth it. I’m very grateful.

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Yes
Employees Worked With
Deango. I believe is how it’s spelled.
May 28, 2019

"Because of Fuccillo Nissan I will leave Nissan FOREVER"

- DC123456

Worst place I have ever been. Spent $1500 to do the 90,000 mile inspection and fix my AC. I spent the last 3 days without air conditioning but they had no problem taking the money out of my account. I left my truck there for 4 days and obviously nothing was done. I have had a Nissan Titan since 2005, needless to say I will be leaving Nissan due to this company. GM is unprofessional and an overall HORRIBLE experience. DO NOT SHOP HERE!!!!!!!!! The only thing "Huge" is the bill you have to pay. Does not even deserve 1 star!

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Recommend Dealer
No
Employees Worked With
Colby Peterson
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