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Nissan of Queens - Service Center

1.8

14 Lifetime Service Reviews

93 - 25 Rockaway Boulevard, Ozone Park, New York 11417

14 Reviews of Nissan of Queens - Service Center

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June 14, 2018

"Paid $650 for a Job only half done"

- The5star

My car had some rough idle shaking and stalling issues. I came into this dealership on June 6th with the error. The diagnostics came back with the code P0013. A "Faulty" VIAS Solenoid Valve, a fairly common issue. The offered to fix it for $650 (jesus). I agreed. Repairs were made, and I paid and left. The gentleman was kind and straight forward enough. Everything seemed fine. A week later (June 12th) My car continues with the rough idle shaking and stall outs from before I spent over half a Grand on repairs. Now, Anyone who has ever repaired this issue knows that when one of these valves comes up with an error, you must change or clean both of them. It's a simple fix. It's all external parts. No need for opening the engine, nothing. So I came back and explained that the work wasn't completed properly. I figured this should be no problem. I'll just explain the issue and have them complete the job. This is a licenced dealership afterall. And yet, after explained the issue to this other gentleman (Ravindra), I was only met with condescending responses and bad attitude. The man tried to tell me that it was a whole new code coming up, and therefore a whole different repair. You would expect the mechanics at this dealership to know how to fix these things properly the first time. He tried to sell me on completing the work for $450 dollars. Not a joke. When I told him that this wasn't done properly the first time, he stated that if they had found it the first time, they would have charged me $1,200. That was seriously this man's response. Needless to say, I was livid. For the huge price I paid, I expected my car to be repaired properly, and professionally. It seems those are two things you will not be getting at this dealership.

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No
Employees Worked With
Jun 29, 2018 -

Nissan of Queens responded

Dear The5Star, On behalf of Nissan of Queens Service Center, I would like to apologize for your frustrating experience with our Service Center. The situation you've described is not typical for our service center, and your feedback has been taken into serious consideration. Your business is very important to us, and we would like to regain your trust. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. I look forward to hearing from you soon. Sincerely, Estaline Hall - Customer Care Representative Nissan of Queens Service Center

Jul 05, 2018 -

Nissan of Queens responded

Hello The5Star, We apologize for your negative experience. At Nissan of Queens Service Center, we are committed to fair, honest pricing. It's unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers, and truly appreciate the time to share your opinions. We empathize with your situation, and hope that you are able to find resolution for your vehicle needs. If we can assist you with any other matters, please contact me directly. Respectfully, Estaline Hall - Customer Care Representative Nissan of Queens Service Center 85-24 Rockaway Blvd. Ozone Park, NY 11416

December 17, 2017

"Dear Sandro Thanks for your email. My recent visit at Niss"

- Sohandindyal

Dear Sandro Thanks for your email. My recent visit at Nissan of Queens was less than satisfactory. I arrived at 85th street and Rockaway Blvd. About 9.00 AM on Wednesday for a diagnosis check on my vehicle and was told that it would take an hour and the cost will be $123 which I agreed to. At about 12.00 PM I was cslled by Joseph and was told that they could not detect the problem I initially told them about and I have to come in which I did. I drove with a mechanic and it took less than 2 minutes and I pointed out the problem. About an hour later I received another call from Joseph indicating that it will take 3 hours to diagnose the problem and the total cost will be $403. Bear in mind that I initial pointed out the problem to the mechanic. My concern is that why would it take 3 hours and $403. for a trained certified Mechanic to diagnose the problem All I wanted was to get my vehicle fixed. In all it took upwards of 7 hours and no one offered me any transportation service back home. In light of these issues I am requesting a refund of my $403 minus the intial $123 quoted to me. Please look into this matter and I hope for an amicable resolution as soon as possible. Thanks for for your time and attention Sohan

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No
Employees Worked With
Sandro Tancredi
October 09, 2017

"Unprofessional and tricky"

- Pissedoffnissanofqueens17

They take your money without getting your car repairs done. They use every possible trick to dish your money out. Unscrupulous, liars, corrupt, incompetent, unprofessional. Will never recommend this business even for my enemy. Advice; stay away from these thieves if you don't want to get robbed

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No
Employees Worked With
Harry; Advisor
Nov 10, 2017 -

Nissan of Queens responded

Good afternoon, I am very sorry to hear about your unsatisfactory experience at our service department. To better assist you, would it be possible to provide us with your contact information? We would really hope to resolve your displeasure. If you prefer to contact us directly, please ask for the Service Assistant Manager, Gabriella. Nissan of Queens Service Department (718) 835-5200

August 23, 2017

"Frustrated, scammed and extremely disappointed "

- Pissedoffnissanofqueens17

Today, Wednesaday, 23rd of August, 2017., felt like I was robbed to the bone from these scammers. Scheduled an appointment to get my Tire pressure monitor system warning light, and car noise. In fact, the tire warning light has been on for a while and keeps on staying on.. Requested them to take care of it along with the noise. Later , afternoon, Harry the advisor who was in charge of my issue called and gave me the price and said my car would be done and could pick up at 2pm. At 4.40 pm I was there to get my car, I was first charged. $333.00 before I was able to get my car. When I was finally brought the car and got into it. At my surprise the tire warning light was still on. Brought this to Harry's attention who started telling craps and trying to trick me by his unfounded arguments, flaming that they replaced the rear tire sensor who's been detected by the machine (scanner), and added that one or the rest of the other tires might broke out short after they fixed the one that was detected. Holy crap, how could have not a late technology missed that, and how the heck this could happen just on the pick up time. They went on saying the only thing that that could do if I wanted is to put another sensor and that I have to pay for it without charging me labor. That's ridiculous, they thought I was stupid enough to accept that trick. I swear, that was the worst experience I've had on my service during my whole lif. I would ever recommend this scammer of Nissan of Queens at 8524 rockaway Blvd to even my enemy. Please, stay away from these thrives if you don't want to get robbed like I was. Can anyone tell me who should I write or complain about this?? Please let me know. I'm extremely frustrated..

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No
Employees Worked With
Harry
August 08, 2017

"Thank You Sergio"

- Varun

Hi, I am writing to reach out and Thank, Nissan Rogue of Queens, especially Sergio in the Service Center. I live in Philly and was driving a 2011 Nissan Rogue to JFK airport to pick my family, few weeks ago. Unfortunately I had a situation with my car when the shift stick was locked and I was stuck unable to move my car. I spent over an hour talking to my insurance road side assistance and dealing with cops at the airport with no help but only getting worst and adding to my anxiety. At 7PM, my insurance agent told me that my car had to be towed to Nissan Rogue dealer, nearest being in Queens, while its service center was just about to be closed. I just so happen to call Nissan Rogue of Queens while waiting for tow truck to arrive, and was put in touch with Mr. Sergio in the Service Center. Mr. Sergio was extremely patient and nice to relieve my anxiety. He told me that the service center was about to close and I would have to bring the car next day, but he assured me that he could help over the phone. He knew exactly what was wrong with my car and guided me step by step what I had to do. In less than 5 minutes I had my car up and running. He not only saved me money but more than that the time I would have needed to spend on this, 200 miles away from my home, let along the anxiety and mental stress I had to undergo. I cannot thank enough for his kindness and his willingness to help a stranger, when he could have just asked me to bring my car next day. I truly appreciate his gesture and I am hoping this message will reach to his supervisor desk. We need more people like him and once again I thank Mr. Sergio and Nissan Rogue of Queens for taking care of their customers.

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Yes
Employees Worked With
Sergio Contes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 20, 2017

"Waste of Time Always"

- El Father

2 hrs for an oil change all the time. Horrible customer service. You make an appointment for 7am and don't leave until 9am just for an oil change. If you have to come here plan to take the day off from work. All advisors seem like your bothering them when you have a question. Only time they are happy is when they have to collect money. I love Nissan of Queens dealership but their service department sucks. Can't wait for my lease to be over to never have to come back here again.

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No
Employees Worked With
Ravindra Somra
August 17, 2016

"Do not keep their appointments"

- Mr Medina

I had called them a week in advance to make an appointment for Wednesday at 7am. I have work at 9 and needed to be the first one in so I can be the first one out. The receptionist said that wouldn't be a problem and called me a day before to confirm. I show up at 6:55 and park my car in front of the shop and out comes a mechanic telling me that I have to move and get behind a 10 car line. I told him I have a 7 am appointment and he said it doesn't matter because the other cars were waiting since 6:30am .I asked if they have an appointment also and he said no but they were there first. What is the point to make and confirm an appointment if it's voided as soon as you get walk ins???? Very unprofessional and unapologetic. This was going to be my first oil change with them and the whole experience was horrible. How can they run a service center like this?? Very disappointing!

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No
Employees Worked With
Mellissa Ramsarran
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 08, 2016

"Price scammer in quick service"

- Adventure75

Last May 31, I need emergency repair from this dealer regarding coil problem. Inshort I drove from Long Island going to Manhattan city, in that day 1-495 queens area I had bad idling problem, so immediately I check Nissan in the area. Since no prior appointment I had no choice to leave my car for no definite time for them check the problem. After my 1 1/2 appointment from the city I immediately run straight to the dealer. Coming back while in the train adviser Joseph Dileo called to gave me a summary regarding problem in my car, coil, spark plug, and cleaning will costs me $1200+++. So right away I told him to change the coil only since that is the problem. After 30 mins I arrive in Nissan to check my balance I'm surprised that I need to pay $417+++ for the coil to be change. This is the magic words he told me "its corporate standard to charged high" in simple works or repair to be done. My lesson, I will not buy any Nissan units for this type of dealers that represent the Nissan company. My commendation to Ernest the operation guy who managed my repair.

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Recommend Dealer
No
Employees Worked With
Joseph Dileo
June 08, 2016

"First impressions Do Count "

- karey1006

I HAD A GREAT EXPERIENCE AND I APPRECIATE ALL THEY DID FOR ME AND MY CAR IS ACTUALLY FIXED RIGHT THE FIRST TIME- GREAT WORK

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Yes
Employees Worked With
Joseph Dileo, Sandro Tancredi, Jimmy Salvador
Jun 09, 2016 -

Nissan of Queens responded

We're glad to have been of help. Please let us know if you have any additional questions or if we can help with anything else. Have a great day!

November 27, 2014

"Nissan of Queens Eggs on their faces."

- amin29997

I scheduled an oil change for my 2010 Nissan Maxima for 3:30pm on November 25, 2014 at Nissan of Queens located at 84-24 Rockaway Blvd Queens, NY 11416. I was held hostage from 3:30pm to 5:30pm without any oil change done. Nissan make good cars but Nissan of Queens Repair Services is operated by morons that have no respect for customer time. If you don’t believe me then read similar reviews on yelp, google, and all over the web. This is a big sham.

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Recommend Dealer
No
Employees Worked With
Nicole Todisco
Dec 10, 2014 -

Nissan of Queens responded

I am very sorry your experience with us was not satisfactory. A service manager will be contacting you shortly to try to resolve this issue. At Nissan of Queens, we strive for the best customer service and we will do our best to make it up to you.

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