Nissan of Queens

The best way I can summarize my experience is this: Nearly every stage of the transaction required me to intervene just to keep the purchase moving forward. What should have been a routine out-of-state Nearly every stage of the transaction required me to intervene just to keep the purchase moving forward. What should have been a routine out-of-state purchase became more than two weeks of repeated follow-ups, inaccurate paperwork, inconsistent pricing, poor communication, and increasingly frustrating interactions with the finance department. To be fair, my salesperson, Sanjay, was always pleasant and polite. Unfortunately, he was also consistently unresponsive, and obtaining basic updates required repeated follow-up. My experience with the finance manager, Alex, was much worse. He frequently came across as impatient, dismissive, and at times bordering on hostile when I asked basic questions about financing, pricing, and my trade-in. I ultimately began to dread calls from the dealership because I anticipated another unpleasant conversation. Many of the questions Alex seemed irritated by were questions created by the dealership’s own failures to communicate or provide accurate information. It took multiple days and repeated requests to receive a written out-the-door pricing breakdown, and the figures contained mathematical errors. The registration fee then increased by $200 from the amount previously quoted, without explanation, and the bill of sale had to be revised because it contained financing information that no longer applied. After wiring the purchase funds, I repeatedly requested written confirmation that the dealership had received the wire, both through Sanjay and directly through Alex. This should have been a basic courtesy given the amount of money involved and the fact that the dealership would not begin registration until the funds were received. The registration process was another ordeal. It took more than three business days—from Thursday through Tuesday—because the paperwork was initially completed incorrectly and was missing signed title documents. My insurance company contacted the dealership multiple times to help resolve the issue. At multiple points, the purchase could not move forward because we were waiting for corrected paperwork from the dealership, not because of delays on our end. The problems continued after I took possession of the vehicle. Despite four separate attempts to confirm my pickup date and time, the vehicle was not ready when I arrived. I had told multiple staff members when I would be there, yet they were only then retrieving the vehicle and preparing to detail and clean it. I also discovered an aftermarket accessory locked into the tow hitch with no way to remove it. At the dealership’s recommendation, I had it removed by a locksmith. I was promised reimbursement, and two months after purchasing the vehicle, I am still waiting for it. Even more concerning, immediately upon getting into the vehicle, I noticed that the turn signal was malfunctioning. This ultimately required approximately $700 in repairs during my first week of ownership. The dealership claimed the vehicle had been thoroughly inspected and that no issues were found. Because this problem was immediately apparent, I am left wondering how something so obvious was missed during the inspection. I do want to acknowledge that management has been apologetic about some of these issues and has offered solutions and reimbursement. I appreciate those efforts, but the number and variety of problems—from inaccurate pricing and paperwork, to registration delays, an unprepared vehicle at pickup, an unresolved reimbursement, and an immediately apparent mechanical issue—make it difficult to view these as isolated mistakes. The problems appear to reflect a broader, systemic issue with how transactions are being handled and communicated throughout the dealership. My experience is documented by weeks of emails, texts, paperwork, and communications. I am willing and prepared to provide documentation supporting each of these issues. I cannot recommend this dealership to anyone. More

Great job turning things around. I had a flawless, transparent car-buying experience, likely thanks to new management. In the past it wasn’t as smooth. A big thank you to sales rep C I had a flawless, transparent car-buying experience, likely thanks to new management. In the past it wasn’t as smooth. A big thank you to sales rep Christian Polanco for handling my requests and needs, and to Finance Manager Alexander Kogut for a refreshingly straightforward approach—no push for unnecessary extras, just honest finance options. I honestly was very surprised. I can now, honestly recommend this place. More

Best car-buying experience ever! Jamal, Natalie, and Alex were honest, caring, knowledgeable, and exceeded every expectation. Jamal, Natalie, and Alex were honest, caring, knowledgeable, and exceeded every expectation. More

John and Jamal were very helpful to make sure I get the best possible deal. I was hesitant at first but they made sure I'm comfortable and nothing changes with what we have agreed on. Alex made sure that t best possible deal. I was hesitant at first but they made sure I'm comfortable and nothing changes with what we have agreed on. Alex made sure that the deal went through as what has been agreed. Smoothest process I have ever done on a lease. Thank guys! More

Jamal was very helpful with assisting me in buying my first car. Very knowledgeable & professional! first car. Very knowledgeable & professional! More

Thank you to Natalie and Carlos for getting me into my new Sentra! My family is very excited and we are so happy with the service we received! new Sentra! My family is very excited and we are so happy with the service we received! More

I spoke to John months ago and I explained to him my experience from the past, he assured me everything would be different and just to give him a shot and he will not disappoint. I finally reached out t experience from the past, he assured me everything would be different and just to give him a shot and he will not disappoint. I finally reached out to him again as we kept in touch, and I kid you not, HE DID NOT DISAPPOINT! John got me the new Sentra that I want, on the price that I want, with the insurance on my budget and a totally different experience! You need the best deal? Come see my boy John and he will take care of you 100%! Thanks guys! More

I loved it here, one of the best experiences with purchasing a vehicle, and we left with our dream car. purchasing a vehicle, and we left with our dream car. More

I had the best service and great experience, would recommend this dealer 100%. Will definitely be coming back soon for my second vehicle. recommend this dealer 100%. Will definitely be coming back soon for my second vehicle. More