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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

March 17, 2023

Kudos to Nissan of Richmond. Purchasing a car can be stressful, but Orlando Reyes was such a pleasure to work with. From the intro to the close, his customer service skills were More

by Lljjjjrice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles "Bull", Orlando Reyes
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Mar 19, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Orlando and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

March 17, 2023

Process of purchasing my new Nissan pathfinder was quick and easy thanks to Michael & Darren. More

by JJ905
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Mar 19, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and hope you enjoy your new Pathfinder. Paula Quick Owner Loyalty Manager

March 16, 2023

My car was there 4 days service department never solved my problem it was very frustrating More

by damien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen
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Mar 20, 2023 -

Nissan of Richmond responded

Damien, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

March 15, 2023

Excellent service, my advisor was awesome. Very honest and informative. I highly recommend Richmond Nissan. More

by Penny Pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 15, 2023

They was very nice and kind. They help me get the car I wanted and they worked with me. I worked with Money . She was real polite and sweet. And helped me all the way. More

by Joneslulu972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Mar 16, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 14, 2023

Great customer service, on time, with a on point estimation of time. Free oil change never hurts. More

by ELSIEHANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Mar 15, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 14, 2023

The Service was excellent and timely, the work was completed as expected . Thank you Nissan team . More

by Sainath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Mar 15, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

March 14, 2023

Again Mr. Prince stepped up and took care of my car. I wish more people would do 1/2 of what he does. Thanks again Johnny. More

by CCTURNEROU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Mar 15, 2023 -

Nissan of Richmond responded

Thank you for your review and kind words for Johnny! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 14, 2023

Super friendly sales rep that did our test drive. Sales pricing is deceptive and creates element of distrust. More

by jnurse2b04
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Nissan of Richmond responded

Thank you for your review. Our goal is to make sure everyone who walks through the door leaves happy, and we appreciate your candid feedback. Thank you for choosing Nissan of Richmond, we hope to see you again! Paula Quick Owner Loyalty Manager

March 14, 2023

Money gave us great service today Definitely recommend to other families, she guided us through everything and made it seem easy More

by Fabianfields8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
Report | Print
Mar 15, 2023 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

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