Nissan of Richmond

Past code reset or pass code reset because it's under warranty, if it wasn't under warranty y'all would have said I needed a new camera and charged a lot. This is a 2023 so I shouldn't be having any pro warranty, if it wasn't under warranty y'all would have said I needed a new camera and charged a lot. This is a 2023 so I shouldn't be having any problem with this vehicle yet. And everything is reported to car fax but I don't see this issue on car fax. I'm not satisfied with any of this. It should have been replaced. Now I'm gonna have to wait until it comes back on and come back there again, this is wasting my time! More

Orlando was great, very professional, very helpful. I appreciate him for getting me into a new ride today I appreciate him for getting me into a new ride today More

Dealership always services my vehicle to perfection, returns my car clean and always gives me the best recommendations for upcoming service. returns my car clean and always gives me the best recommendations for upcoming service. More

The service center is absolutely terrible. They do not return calls back, they give you attitude when they feel like you are bothering them and the service manager will not handle issues. He s They do not return calls back, they give you attitude when they feel like you are bothering them and the service manager will not handle issues. He simply sends it back down to your servicer. On more than 2 occasions my car was sent in and they kept it for weeks at a time costing me money for a diagnosis they constantly missed. I absolutely would not recommend them. More

Good follow up with Mike in sales to ensure the car we wanted was at the dealership. Happy with the purchase of our families new to us Chevy cruze wanted was at the dealership. Happy with the purchase of our families new to us Chevy cruze More

Carmen McDonald was fantastic. She kept me informed daily as to the progress taking place on my vehicle. Outstanding customer service from Carmen McDonald!! She kept me informed daily as to the progress taking place on my vehicle. Outstanding customer service from Carmen McDonald!! More

I always get good help and respect all people and mechanics are great and am pleased mechanics are great and am pleased More

Excellent service, Kudos to Miss Carmen. She kepted me informed of my vehicle during this process. She kepted me informed of my vehicle during this process. More

Appear try and do the best when buying in line. I think some things could be looked into better ( yes hand controls) I think some things could be looked into better ( yes hand controls) More

I called and made an appointment to have my tires changed four tires at 9:30 AM and reschedule d at 1:30 PM and after waiting an hour in the waiting area I was informed that my tires were not ordered and I h four tires at 9:30 AM and reschedule d at 1:30 PM and after waiting an hour in the waiting area I was informed that my tires were not ordered and I have to return on Monday at 9:32 get tires put on my car when I’m trying to go out of town for a funeral. This was a big inconvenience and very unprofessional. T the distance one way is 30 minutes. From my home I hope I will be compensated in one way or another for my inconvenience before I can recommend this service center to anyone. I will speak with the supervisor on Monday. Sincerely, Nancy Preston. More