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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

March 01, 2023

You may want to retrain Ms Carmen…giving incorrect information to customers and not recognizing it. She doesn’t return calls . More

by msfths
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Mar 02, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're sorry to hear that our customer service wasn't up to par. Please don't hesitate to reach out to us directly if you'd like to share some more detail. We appreciate your business and hope to see you again! Paula Quick Owner Loyalty Manager

March 01, 2023

Carmen greeted me upon entry. She was very sincere I felt comfortable within seconds. Carmen made me feel informed no sticker shock . I was super impressed with Carmen's leadershi More

by TSIMMONS799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Mar 02, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Carmen had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

March 01, 2023

Quick to schedule. Quick turnover. Clear expectations of wait time, price, and options. Easy redemption of coupons from email promotions. More

by AJSMITH0920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Mar 02, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 01, 2023

Johnny was outstanding, He was very professional and kept me informed of the process of my car service. Thank you Johnny! More

by CCTURNEROU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Mar 02, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Johnny and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

February 28, 2023

I was very pleased with Debbie’s excellent customer service at the time of my service. I will differently recommend her to my friends. She is very friendly and take care of the customers. If I ever hav More

by Hazelwood35.lp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you! Quality customer service is our number one priority, so we're happy to hear that Debbie goes above & beyond for you. Thank you for your excellent review and choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Feb 28, 2023 -

Hazelwood35.lp responded

Thank you so much

February 28, 2023

She was very informative and made sure I was aware of what was wrong with the car More

by stacy.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen McDonald
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Mar 01, 2023 -

Nissan of Richmond responded

Thank you, Stacy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

February 28, 2023

I'm very excited to have been in the presence of Manal. She listened to my concerns and gave clarity to questions. She has made my dreams come true. Much thanks for this experience as I drive away with my More

by DEJOUR381
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Feb 28, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Manal and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new Nissan We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

February 28, 2023

Donnie was amazing and helped me through the entire process. She needs a raise. She goes the extra mile each time I come in to service. More

by NIKKI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Feb 28, 2023 -

Nissan of Richmond responded

Thank you for your review and kind words for Donnie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 27, 2023

Donnie squeezed me in which was very helpful when my schedule was tight. Thank you More

by Jenifer.n.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Feb 28, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad Donnie was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

February 27, 2023

Donnie provided Excellent customer Service. She always keeps me informed on what’s going on with my vehicle and she cares about the customers!!! Donnie is a Great asset to Nissan of Richmond. More

by Sadiqa.Chambliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Feb 28, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

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