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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

February 26, 2023

Preston was the salesman but Darren advised me he would call and schedule some repairs on the truck. I've left two messages for Preston to call me back and no one has responded. I had to spend $100 for two More

by coreypowell72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darin or Darren, Preston Harris
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Feb 26, 2023 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

February 26, 2023

Everyone was so kind and sweet and really helped me understand the issue with my car. More

by davila.e.karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Feb 26, 2023 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

February 26, 2023

Debbie is always so professional and always has my vehicle done before it's expected to be! More

by harper50179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2023 -

Nissan of Richmond responded

Thank you for the kind words for Debbie! We look forward to sharing your compliments with her and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 26, 2023

Friendly staff. Handled a few small warranty issues efficiently. Left car to be fit into schedule when they were able. Had work completed within 25hours. More

by wendi.bertelsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, Wendi, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

February 26, 2023

Check in was quick and service was great. They had the part in stock and we were ready to roll in no time. More

by mvojtava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 25, 2023

Although we ultimately didn’t purchase our vehicle from here (at no fault of the dealership), I have to review the 5 star service! We had a wonderful experience with Orlando and his sales manager. We insta More

by lp1414
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sales manager , Orlando Reyes
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Feb 26, 2023 -

Nissan of Richmond responded

We are so glad that we had the opportunity to work with you, and that our team could provide a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

February 25, 2023

My experience here at Nissian Richmond with Brandon was wonderful. I really appreciate the service, everyone was very nice. More

by Messiahowen2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Feb 26, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Brandon and the team and we hope you'll continue to enjoy your new Nissan! Paula Quick Owner Loyalty Manager

February 25, 2023

My car was returned cleaner than it was when I arrived and Carmen was great at communicating everything that was going on. More

by JALEN.GRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Feb 27, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

February 25, 2023

The car buying process is too slow, a lot of wasted time 😒 if a customer knew what to expect More

by alicenorman1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Feb 26, 2023 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

February 25, 2023

Excellent customer service and I was very pleased with the service I received today. very highly recommended More

by Hazelwood35.lp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
Report | Print
Feb 26, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We appreciate your business and hope you enjoy your new purchase. Paula Quick Owner Loyalty Manager

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