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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

November 11, 2022

Helped me out. In & out quickly. Good charisma. Great customer service. Thanks for the new whip. Two thumbs up! More

by Rodriguezne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry , Orlando Reyes
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Nov 11, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond! Our team was happy to assist you. Come back soon if there's anything else we can help you with! We greatly appreciate your business! Paula Quick Owner Loyalty Manager

November 11, 2022

The staff are friendly and helpful as possible. Brian explained in great detail about what was going on with my vehicle which was appreciated. More

by tomekatlr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
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Nov 11, 2022 -

Nissan of Richmond responded

Thanks so much for rating your experience with Brian here at Nissan of Richmond. We deeply appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

November 11, 2022

The attending lady that helped me was great, she was very polite throughout my time there. I had a pleasant experience with the mechanic over the phone the day before my service. More

by KNLINDSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Nov 11, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 11, 2022

Orlando and shawn helped me get in to a new rogue very helpful and professional come see Orlando very smooth process More

by Cvmines1
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Preston Harris, Orlando Reyes, Brandon Stern
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Nov 11, 2022 -

Nissan of Richmond responded

Thanks for your review! It's great to hear that Orlando and Shawn provided excellent service while helping you find a car. We deeply appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 11, 2022

It's been over 3 years since I bought my 1st car from Nissan of Richmond. I am very happy with the service at Nissan of Richmond. The service is excellent. More

by blieba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Nov 11, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our Service team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

November 10, 2022

Asked to have my battery check this was not done in turn 3 days later battery was dead leading me to take is else where for service. More

by nydia021683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
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Nov 10, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly at the number below as I would like to discuss your experience in further detail to clear up any issues. As well, I'd be happy to contact you provided I have your contact information. Sincerely, Paula Quick Owner Loyalty Manager

Nov 10, 2022 -

Nissan of Richmond responded

My direct number is 804-346-4200 x. 1000

November 10, 2022

Brain was very nice and even fit me in on short notice to have maintenance done on my car in time for vacation More

by DONALDQVICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
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Nov 10, 2022 -

Nissan of Richmond responded

Donald It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 10, 2022

Did not appreciate being called and asked to sell my vehicle and then try to sell me a more expensive vehicle when I took it in for service! More

by jlfh12
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t kneo
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Nov 10, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on your visit. It's unfortunate that things did not work out for you. Sincerely, Paula Quick Owner Loyalty Manager

Nov 10, 2022 -

jlfh12 responded

Really? You are sorry things didn’t work out for me? How about “I’m sorry for your experience and inconvenience at our dealership.”

November 10, 2022

Brandon was very helpful and guided us through the whole car buying process. Highly recommend Brandon More

by Holly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Nov 11, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Brandon. We're glad to hear he delivered such a great experience and we will share your comments with him. We deeply appreciate your business. Paula Quick Owner Loyalty Manager

November 09, 2022

Service went well but the wait way long but it was worth it the wait More

by PAMELABAINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
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Nov 10, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business. Paula Quick Owner Loyalty Manager

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