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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 25, 2022

The service center advisor was great. She was very helpful and she kept me informed More

by NANCYJACKSON72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 26, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

September 25, 2022

Donnie was awesome in assisting me with all of my questions about the service that I needed to have done. More

by CAROLBROWN067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 26, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. We appreciate your business and look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

September 25, 2022

Really need to hire more people. ..staff stressed out...which means wait time is slow. More

by Joyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Kelley Carlson
Sep 26, 2022 -

Nissan of Richmond responded

We appreciate your business and will share your comments with the team. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 25, 2022

Donnie was super sweet & friendly! They reset my tpms sensor but didn’t add tire pressure to tires even though I asked and the dash showed pressure needed. I also asked for oil change More

by jb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 26, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and apologize for the wait. Please let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 25, 2022

Great service. The agent was very receptive to my concerns. Just wish it didn’t take 3 hours. More

by Elorineb53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Nissan of Richmond responded

Thank you so much for this feedback. We appreciate your patience. Thank you for choosing Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

September 25, 2022

They are always professional and answer any questions that I have. They always provide great service. More

by JAS65MIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 25, 2022

Extremely friendly staff. Fair prices and quickness in my service. Debbie is amazing and always provide great service More

by ashalvarez08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 24, 2022

Everything worked out in the end. Debbie was very helpful and pleasant in getting it all worked through. More

by Linda.cangialosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Sep 24, 2022 -

Nissan of Richmond responded

Thank you for the kind words for Debbie and the Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 24, 2022

It's take time but i finally got my 2023 NissanRogue SL AWD . Mohamed , sales Consultant was really helpful . excellent and understood my needs. More

by dominique.graham92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

dominique.graham92 responded

Great experience and Mohamed was extremely helpful. Thanks so much !

Sep 24, 2022 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that Mo was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Paula Quick Owner Loyalty Manager

September 23, 2022

Doing the best they can with a short staff People I felt with had difficulty getting the part needed but once is what available they got the job done . Scott was especially helpful More

by rbpasssr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, Kelley Carlson
Sep 23, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, patience and for taking the time to leave us this positive feedback! Paula Quick Owner Loyalty Manager

Sep 23, 2022 -

Nissan of Richmond responded

We are very happy to hear Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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