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Nissan of Richmond
Richmond, VA
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models.
We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,250 reviews
September 22, 2022
Very quick, courteous, and professional. Much better than my previous experience at a competing dealer. Brandon is outstanding! I’ll come here again for sure. Much better than my previous experience at a competing dealer. Brandon is outstanding! I’ll come here again for sure. More
by Silverphox
Employees Worked With
Tina Miller, Brandon Stern
September 21, 2022
I brought my car in for a hole in my tire. They had the car for an hour and could not find it. I took it immediately to another mechanic, and he found it in 3 minutes using soap. They had the car for an hour and could not find it. I took it immediately to another mechanic, and he found it in 3 minutes using soap. More
by RLDAILEYA2
Verified CustomerEmployees Worked With
I dont know
September 21, 2022
Unfortunately, due to the limited amount of service professionals, wait times are well beyond two and a half hours. The intake staff at the service desk are clearly overloaded and this is further exte professionals, wait times are well beyond two and a half hours. The intake staff at the service desk are clearly overloaded and this is further extended by the outsourcing of appointment scheduling to a call center. Many appointments made through the call center and NOT showing up in the dealership service system. As a long time customer, the service at this dealership continues to degrade and this is before the impacts of the global pandemic. Please seriously consider engaging a service and/or process improvement professional. Also, PLEASE STOP CONTACTING CUSTOMERS WHILE THEY WAIT FOR THEIR VEHICLES TO BE SERVICED. IF THEY WANTED TO SELL OR TRADE IN THEIR VEHICLE FOR A NEW ONE, THEY WOULD INITIATE CONTACT WITH THE SALES DEPARTMENT. I have made multiple requests to stop this process, but it is not honored. Please discontinue this practice. More
by Vinettea Freeman
September 21, 2022
I have gotten my car serviced here a few times and they take good care of it! take good care of it! More
by CHYNA
Employees Worked With
September 21, 2022
I always feel welcomed My concerns are always met. Debbie was very helpful and nice. Debbie was very helpful and nice. More
by LORI_WOOLDRIDGE
Employees Worked With
September 20, 2022
The service manager Debbie was very professional and nice. I am disappointed in the owner of this dealership. I have been with Nissan since 2003 when it was Victory, then Sheehy and now Nissan of Richmo nice. I am disappointed in the owner of this dealership. I have been with Nissan since 2003 when it was Victory, then Sheehy and now Nissan of Richmond. There has been a tremendous amount of turnover. That shows the owner isn't a good leader. If he was he would retain employees. But loyal customers as myself suffer for it. Because we lose a service manager or salesman that we enjoy working with. More
by pegy0414@aol.com
Employees Worked With
September 19, 2022
Great team on staff at Richmond Nissan! They were a great help to me on this past weekend. They were a great help to me on this past weekend. More
by MZWMZ01
September 19, 2022
Debbie was very helpful and responsive in letting me know of any issues and solutions with my Nissan rogue of any issues and solutions with my Nissan rogue More
by burnett.alexa
Employees Worked With
