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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 08, 2022

Under promised and over delivered. Although mo problem found (ghost code) seems to be running okay now. Still concerned though More

by CLYONS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
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Sep 08, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

September 08, 2022

Nissan has really gone downhill! I dropped my car off Weds 8/31 for a 12:00p inspection and after SIX days of NO phone calls, long wait time and NO response; I had to go get it!!! S More

by LAUREN-BOYKIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
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Sep 08, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. Please provide me with your name and telephone number or call me directly at 804-346-4200 x. 1000 so we may discuss your situation further. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Sep 08, 2022 -

LAUREN-BOYKIN responded

I’m sorry Nissan of Richmond is no where near “five-star” customer service. After 20 years and 6 Nissan cars later, it’s sad to say that. Thanks for your response

September 08, 2022

Took forever to finish the sale. 4 + hours. But I love my car. Thank you More

by Theresa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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Sep 08, 2022 -

Nissan of Richmond responded

Thank you for taking the time to let us know how we're doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Nissan of Richmond are glad to have you as a customer! Paula Quick Owner Loyalty Manager

September 08, 2022

the service was great the employees were very pleasant and nice while i waited for my car More

by dixonl01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Michelle Ross, Kavon Smith
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Sep 08, 2022 -

Nissan of Richmond responded

Thanks for your review! We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Sep 08, 2022 -

dixonl01 responded

This is a great place to buy your next car!!!!!!

September 08, 2022

Debbi is great. She communicated really well. Definitely had a great experience working with Debbi!! More

by DBUMPUS26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Debbie in our Service Department! We look forward to sharing your compliments with her and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 08, 2022

I brought the vehicle in for inspection, but it failed. Had the work done elsewhere, since Nissan prices were higher, then brought it back and it passed. Debbie was great to work with. Thanks! More

by ProFem13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2022 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience here and with Debbie. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

September 08, 2022

Michael and the team made things quick & easy. Walking out happy with my new BMW X5 More

by MA781
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Sep 08, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Michael and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new BMW X5. We will share your comments with our team and we look forward to working with you again. Paula Quick Owner Loyalty Manager

September 07, 2022

My appointment was at 7:30am they took me in right away and the service was great 😊 thanks for the great customer service the only thing is the wait time could be a little shorter. More

by TSMITH0517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kellogg
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Sep 07, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Jeremy and Debbie were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

September 06, 2022

The technician greeted me with a smile when I drove up. She was very nice and got me out in a timely manner. More

by TML45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Sep 07, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 06, 2022

Very Unorganized. Not forth coming. Almost as if running scams. Not respectful of my time More

by Yancey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
Report | Print
Sep 06, 2022 -

Nissan of Richmond responded

We're disappointed to hear of the negative experience you had at our location. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

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