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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

August 05, 2022

I was quoted the MSRP for the car but after driving 3 hours they added on a $4500 "market adjustment" causing instant negative equity. My sales person mediocre at best. Did not listen and/or communicate More

by jtroyall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Spicer
Report | Print
Aug 07, 2022 -

Nissan of Richmond responded

Thank you for sharing your experience with us. We'll be sure to share your comments with our crew. If you'd like to discuss things further, please reach out at your convenience. Paula Quick Owner Loyalty Manager

August 05, 2022

Friendly confident considerate accommodating timely professional positive attitude receptive personable concise clear communication honest And overall a very nice person. More

by DOUGHERTY3028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Aug 07, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with our crew. Thank you for this fabulous five-star review. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

August 05, 2022

Very bad experience ( out of the 12 years since I have been coming for service never experienced such humiliation with the customer service. More

by JOYFULNESS747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Aug 09, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 04, 2022

Excellent service. Very professional staff. I would definitely recommend! Orlando is awesome. The VIP Manager is cool. More

by Eldridgek20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Aug 07, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

August 04, 2022

Service is is good , and they are courteous and friendly, knowing exactly what I need. More

by dalex.david
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 07, 2022 -

Nissan of Richmond responded

Thank you, David, for the five-star review. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 04, 2022

Service was quick people were very friendly and they saved me money I did not need to spend More

by Chelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 07, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Thank you again for choosing Nissan of Richmond; we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 04, 2022

Great customer service! !! And the job was done correct, and they let me know everything going on as I waited More

by CGERARDI2
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Michelle Ross, Kavon Smith
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Aug 08, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

August 03, 2022

Great service thanks for being polite and professional the follow up was timely and helpful Thanks More

by PAULK5
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 03, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 03, 2022

Great service team as well as sales and finance! Everyone was helpful and respectful of my time, wants and needs. More

by seliciac.42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Donnie Washington
Report | Print
Aug 03, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 02, 2022

Orlando is good person he help us. Thanks Orlando👍👍👍 He is amazing he is very good More

by Soniakhanm6
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Aug 02, 2022 -

Nissan of Richmond responded

Sonia, thank you for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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