Nissan of Richmond

Awesome service staff! And they always clean my truck when they are done!! 5 stars! And they always clean my truck when they are done!! 5 stars! More

The drop off for my vehicle was quick. The car was ready when promised. Thanks. The car was ready when promised. Thanks. More

Service Dept used to be great. I had an appt for 830 am for inspection. Advisor Bruce did not enter the correct information even though I reminded him several times that my appt wa I had an appt for 830 am for inspection. Advisor Bruce did not enter the correct information even though I reminded him several times that my appt was scheduled for 830. After 3 calls to service that day for status, it was discovered that my car had not even been entered in the system, and was pushed to end of schedule. My car was not ready until 5 pm. I tried to drop off my car the night before, but there were no service envelopes in the box. As a result, I had to wait in a 15 car line that morning. I am very disappointed by the inefficient service. More

This was my one year inspection. I will say it was the since last time. I will say it was the since last time. More

Orlando is a very wonderful, patient, kind, helpful, humorous, and genuine man. I enjoyed test driving with him as I was very nervous since it was my first time ever test driving. He is great at convers humorous, and genuine man. I enjoyed test driving with him as I was very nervous since it was my first time ever test driving. He is great at conversing and provided me with navigation help as I am not from this area. I didn't like how the manager peeped over his shoulder the whole time and degraded the information I was giving. I just wish these places could understand what it is like working as a server in a restaurant, and although making good money, we don't have an estimated hourly, weekly, etc. gross pay to give. Also, I am to start a nursing job in just a couple of weeks that pays very well, and I still needed a cosigner. My annual gross income the employees put down at first was less than half of what it actually was until I fixed it. They also got my birthday wrong that I had to fix, and we had to sign several forms over again during finance because they had our names wrong. I am also not happy that they didn't have a license plate for me, and that I will have to go back soon to get one. If I lived close it wouldn't be an issue. It was just a very long process that could have gone faster and smoother if they understood not all occupations are the same, and if we didn't have to wait forever between buying, insurance, and finance. Especially with the issues in finance, we had to stay even longer. More

The staff was friendly. The service costs were responsible. Free beverages. The lounge was comfortable. The service costs were responsible. Free beverages. The lounge was comfortable. More

My wait for my car was very fast for an oil change. They also ran my car through the car wash. They also ran my car through the car wash. More

Great experience, it was fast and easy. I was given a few recommendations and prices at my visit. I was given a few recommendations and prices at my visit. More

Very Slow service not fast give you appointment time and you sit there for hours you sit there for hours More

Great customer’s services very helpful staff. Staff was very kind and considerate of customers time Staff was very kind and considerate of customers time More