Nissan of Richmond

Brought in my car for a service that was done well and in and timely. and timely. More

The customer service was good, but I scheduled and appointment for a state inspection and I spent 3 hours there for that. After being told that I needed windshields wipers I spent another 45 minutes i appointment for a state inspection and I spent 3 hours there for that. After being told that I needed windshields wipers I spent another 45 minutes in there for just that. This visit is the WORST I have ever. More

I found a vehicle online and contacted the dealership (Wayne) to confirm availability. I was told the vehicle was on the lot and he would be there until 7pm. We talked and he said he would call me back (Wayne) to confirm availability. I was told the vehicle was on the lot and he would be there until 7pm. We talked and he said he would call me back with financing info. After calling again leaving a message I started the two hour drive to the dealership. While driving an online sales individual called me (as I had done the financing pre approval online). She was working on my numbers and confirmed who I would speak to when I got to the dealership. A few minutes later another person called me saying he would be there when we arrived, at that point I was 40 minutes away from the dealership. When I was 15 minutes from the dealership I received a text from the dealership number stating the car had gone to auction. I pulled into the lot a few minutes later, saw the vehicle still on the lot even though I had received a text saying it went to auction. Also the doors to the dealership were locked. I walked around the side and the off duty employees smoking said they closed early. While speaking to those employees the online sales people called me back and said the vehicle was still showing in the inventory and their records show the dealership should be open. No communication between the two sides of the dealership and I’m having to drive back home two hours without a vehicle as they did not have their operation coordinated between the departments. More

The Service tech that I delt with was amazing. I believe her last name was Washington. She was very attentive and very friendly. Would recommend the service center all day However the sales ass I believe her last name was Washington. She was very attentive and very friendly. Would recommend the service center all day However the sales associate that I delt with on a potential trade-in was the opposite. Seemed like I was a burden to his day as well as zero customer attentiveness. I didn't get his name because he didn't even introduce himself. Made me feel like i was in the wrong when it was him who was trying to approach me with an offer. More

employee are amazing customer sevice is amazing would definitely recommend anyone for this location..great job definitely recommend anyone for this location..great job More

The customer service is excellent. They are always friendly and helpful. I appreciate everything the staff does. They are always friendly and helpful. I appreciate everything the staff does. More

The service staff is always positive even busy. They are positive and efficient! This is rare in our society today. Great job!! They are positive and efficient! This is rare in our society today. Great job!! More

Orlando the sales rep was very easy to work with. The entire experience was relatively quick and easy. The entire experience was relatively quick and easy. More

Took me in and accommodated me regarding my urgent tire issue however service was slow and overpriced issue however service was slow and overpriced More

Clean bathrooms. Everyone was friendly. Got a call that work was completed. Not pushing for more work Everyone was friendly. Got a call that work was completed. Not pushing for more work More