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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

June 26, 2022

Gréât customer service im glad you are my provider and are recommending you to my friends! Please send me a text to remind me of my next service to thus cell number More

by My lan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Raeshaun Jones, Michelle Ross, Bruce Wasson, Kavon Smith
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Jun 27, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 25, 2022

Always come to this location for Services. I highly recommend if your in the area. More

by CFullerMosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

June 25, 2022

I was really pleased with Debbie’s excellent customer service! Service team worked fast and efficient! To my surprise, they replaced my license plate frame that was broken… very much appreciated! Thank y More

by Érica Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

June 25, 2022

Thank you for your help! !!! You are so kind!!! A great Experience!!! Come see him!! More

by Cordova378
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Jun 27, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 25, 2022

Friendly staff. Great service. Job was done in a timely manner. We will recommend your servlce. More

by manwaokobia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Report | Print
Jun 27, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 25, 2022

I think we should receive the free oil change that was said when purchased cat More

by debbieagee2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Report | Print
Jun 27, 2022 -

Nissan of Richmond responded

Thank you for your 5-star review. Please feel free to call me at the number below for clarification on any issues. We appreciate your business. Thanks, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 25, 2022

Great place, friendly ,polite ,trust them no long wait ,reliable, car ready when they said, explain every thing. More

by Ann Barnes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Quick , Raeshaun Jones
Report | Print
Jun 27, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

June 24, 2022

Mike and Shawn worked their magic and got me into a brand new Nissan Altima midnight More

by KT586
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 24, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Michael, Shawn and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new Nissan Altima! We will share your comments with the team and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 23, 2022

It was the worst poorest customer service that I could have ever experience at loyalty Richmond Nissan I would never recommend anybody to come there because the service instead the service and staff was h More

by TonyaJordan72
Recommend Dealer
No
Employees Worked With
Chandra Wright, Donnie Washington
Report | Print
Jun 24, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to leave us this feedback. It’s unfortunate things did not work out for you this time. Take care! Nissan of Richmond

June 23, 2022

I'm still awaiting a call from the service manager for an apology for what happened on June 21st when they had my car from 8:30 a.m. until after 5 p.m. and was telling me I couldn't get it to the next day an More

by praise_him
Recommend Dealer
No
Employees Worked With
Donnie Washington, Bruce Wasson
Report | Print
Jun 24, 2022 -

Nissan of Richmond responded

First, I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. If you would like to have a direct conversation about this issue then please reach out to me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

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