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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

January 19, 2024

Inquiry about all fees up front. Ask a ton of questions and be transparent. Visit dealership and test drive vehicle and ensure it’s the right fit for you and your family. More

by LaTeshacoleman
Recommend Dealer
No
Employees Worked With
Stephon Ross
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Jan 23, 2024 -

Nissan of Richmond responded

Latesha, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

January 18, 2024

Stephon & Michael was very helpful! ! I needed a new car ASAP & they made it happen. More

by sharoyawhite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Jackson (finance department) , Stephon Ross
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Jan 18, 2024 -

Nissan of Richmond responded

Sharoya, It's great to hear that Stephon and Michael were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

January 18, 2024

Salesman is very friendly and helpful. I was very happy with my experience at Nissan of Richmond. More

by dmowell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. It's great to hear that Mahamadou was able to assist you and that you had such a positive experience. Jennifer Herrera Owner Loyalty Manager

January 15, 2024

Stephon and the crew helped me get it my situation and put me in new car More

by MontrelAdams
Recommend Dealer
Yes
Employees Worked With
Mike Jackson, Stephon Ross
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Jan 15, 2024 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well with Stephon and we truly appreciate your feedback! Jennifer Herrera Owner Loyalty Manager

January 14, 2024

Excellent customer service. Understands the needs of the customer well . He made our day worth it! More

by Balaji
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Nissan of Richmond responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

January 13, 2024

We went to this dealership to look at a car that was listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost More

by slrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Matthews, Antouan Mahrous, Stephon Ross, no cap, Carter Hall, Victor McCluskey, Sayed Najafi, Anthony Muldrow, Akash Malviya, Cody Norklood
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Jan 17, 2024 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

Jan 17, 2024 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

January 13, 2024

Mohamad is the man. I have nothing but respect for him. he was honest and had some good stories More

by N3V1KK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad Mohamad was able to help, and we hope to see you again! Jennifer Herrera Owner Loyalty Manager

January 13, 2024

Stephon Ross was an amazing sales consultant and did everything he could do to make a deal work. I know God will bless him with how awesome he is! Thanks Stephon! More

by Tml2140
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Jan 14, 2024 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Stephon! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jennifer Herrera Owner Loyalty Manager

January 12, 2024

Pleasant shopping experience. Would recommend to friends. Salesperson and finance guy were excellent. Happy customer More

by Step
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Jan 14, 2024 -

Nissan of Richmond responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Nissan of Richmond are glad to have you as a customer. Jennifer Herrera Owner Loyalty Manager

January 11, 2024

Great experience on Our Fourth Nissan ! ! Sales associate was extremely Helpful and Transparent along with the Manager Harry. Stephon was extremely knowledgeable and Helpful. This was by far More

by johns1018
Recommend Dealer
Yes
Employees Worked With
Harry , Stephon Ross
Report | Print
Jan 11, 2024 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Stephon and Harry. We truly appreciate your feedback! Congratulations on your 4th new Nissan! Jennifer Herrera Owner Loyalty Manager

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