Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

By Type

Showing 7,249 reviews

June 16, 2022

Great customer service, very patient and professional really engaging.will definitely refer family and friends More

by Twaneka.camp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Jun 17, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

June 16, 2022

Shawn and Mike, did it right! Professionalism, commitment to the customer. I'm a satisfied repeat customer More

by BAILEY23224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Granger, Michael Matthews
Report | Print
Jun 16, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Shawn and Mike. We're glad to hear they delivered such a great experience! We appreciate this awesome, 5-star review. Paula Quick Owner Loyalty Manager

June 15, 2022

First time here and happy with service surprised with car wash vacuum. Thank you very much More

by lisalynnflint
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2022 -

Nissan of Richmond responded

Thank you for your business and this wonderful review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

June 15, 2022

Debbie is a great service agent! Great experience at Nissan of Richmond. The service department always gets the job done right the first time on my truck. More

by JDay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Debbie. We work hard to make sure our guests have an exceptional experience and are glad Debbie meets your needs in a timely manner. We'll be sure to share your comments with her and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

June 15, 2022

I call to try to make appointments im told o dont need to. Bit its almost impossible to get a simple oil change in u der 2 1/2 hours. When i check in it wasnt the most professional. When coming to give More

by Angied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 15, 2022

Really good and helped me out a lot to ensure I got the car I want at a good price. I've now bought 3 cars from here and always a great experience More

by Maiyshalewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Jun 16, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate your taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager

June 15, 2022

Customer service was great! Very friendly employees. I appreciate the drop off and go anytime, especially when I need to get to work early. More

by cmm2428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jun 15, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

June 15, 2022

No thanks I don’t want to and would not recommend this dealership to anyone. More

by CO23LYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antouan Mahrous
Report | Print
Jun 15, 2022 -

Nissan of Richmond responded

We’re very disappointed to read your comments and it's unfortunate that things did not work out for you. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Jun 15, 2022 -

Nissan of Richmond responded

We’re disappointed to read your comments and it's unfortunate that things did not work out for you. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200

June 14, 2022

Prompt coursey,respectively there was no water for customers ,but other help walking around without any thing to do. 30.you More

by SHIRLEYSPOON
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Michelle Ross
Report | Print
Jun 14, 2022 -

Nissan of Richmond responded

Thanks for your review. We will have water for your next visit. Sorry we didn't have it this time due to supply chain issues, We appreciate your business! Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 14, 2022

Orlando was very patient and willing to follow our lead. Very happy with the experience of purchasing a new vehicle More

by Bethfunai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Jun 14, 2022 -

Nissan of Richmond responded

Thank you for your review and kind words for Orlando and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

1
...
242
243
244
...
725