Back

Nissan of Richmond

Richmond, VA

4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

By Type

Showing 7,251 reviews

June 14, 2022

Prompt coursey,respectively there was no water for customers ,but other help walking around without any thing to do. 30.you More

by SHIRLEYSPOON
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Michelle Ross
Jun 14, 2022 -

Nissan of Richmond responded

Thanks for your review. We will have water for your next visit. Sorry we didn't have it this time due to supply chain issues, We appreciate your business! Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 14, 2022

Orlando was very patient and willing to follow our lead. Very happy with the experience of purchasing a new vehicle More

by Bethfunai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Jun 14, 2022 -

Nissan of Richmond responded

Thank you for your review and kind words for Orlando and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 14, 2022

I really trust the mechanics and the service advisors with all of my vehicles. Nissan and others More

by TBATTAGLINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Jun 14, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 14, 2022

Friendly, professional, and knowledgeable staff. Donnie was very helpful and made my experience all the more pleasant. More

by Shirell Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Jun 14, 2022 -

Nissan of Richmond responded

We are very happy to hear Donnie provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 14, 2022

Your customer service was very poor. Customer were upset some arguing with Service advisor. The wait time for an oil change and inspection was too long. I will not come to this locatio More

by LYNTOYAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than excellent experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

June 14, 2022

Service was quick and well done. I enjoy working with any service team member, as i receive the same honesty, promptness, and professionalism. More

by RMEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

June 14, 2022

Customer service was outstanding, thank you. Made my day go by easier. Will bring my car back. More

by KIMLYNN52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright, Paula Quick
Jun 14, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a 5-Star review. We're happy you enjoyed working with our Service Team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

June 13, 2022

Great people. Nice facility. Quick service. Will be back in the future to get work done. Thanks More

by mmarshall7626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright, Paula Quick , Donnie Washington, Raeshaun Jones, Bailey Thompson, Michelle Ross, Bruce Wasson
Jun 13, 2022 -

Nissan of Richmond responded

Thank you so much for the kind words for our Service Department! We appreciate the 5-star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. This is what we strive for! Paula Quick Owner Loyalty Manager

June 13, 2022

Went to Nissan Richmond to purchase a 2012 Miata. The salesperson, Parker, was very helpful and helped me get a good deal on the car. Also, the managers, including Yusef, were helpful and willing to More

by omaidyx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Parker Jackson
Jun 14, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Parker and our team were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

June 13, 2022

I brought my car in June 2, 2022 for service of my AC and asked that my windshield washer fluid be replenished, as well as changing the battery to my key fob and that was NOT done. I'm pleased that the More

by LEELEE2078
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raeshaun Jones
Jun 14, 2022 -

Nissan of Richmond responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you'd like to discuss these issues in more detail, we'd be happy to address your concerns. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

...
244
...