Nissan of Richmond

The staff here was nice and personable. They were willing to work with me and even learn a new digital trick. They were willing to work with me and even learn a new digital trick. More

I came in expecting a horrible experience like other dealerships I have been to. Stephon went above and beyond to make me feel comfortable. Harry was also helpful. dealerships I have been to. Stephon went above and beyond to make me feel comfortable. Harry was also helpful. More

Do not go this place if they want your used car. They will coerce into asking over and over again for it. Do not trust the guy named Stephon or the guy that comes out talks to you. Just run. They wi They will coerce into asking over and over again for it. Do not trust the guy named Stephon or the guy that comes out talks to you. Just run. They will get your number and pressure you. Do not fold. Because I messed man. 7 years of life is gone. More

Nissan of Richmond has always taken good care of me with no glitch wonderful sales people, and still going no glitch wonderful sales people, and still going More

Everyone was wonderful and helpful. I was very on edge about everything and Tony wasn’t pushy at all and patient with me. I was very on edge about everything and Tony wasn’t pushy at all and patient with me. More

Both Mikes were very helpful and courteous during the entire process of buying my new 2024 Nissan Pathfinder entire process of buying my new 2024 Nissan Pathfinder More

He is patient, although we spent much time trying to get a good price, we finally did. Good coustomer service. a good price, we finally did. Good coustomer service. More

Mohamed was the best salesman I never met . Great personality and and very welcoming person Loved work with him Great personality and and very welcoming person Loved work with him More

Mohamed was the best salesman I never met. He works very hard to make my deal done and everything was easy. He works very hard to make my deal done and everything was easy. More

I purchased a used car from the dealership. Staff was friendly enough and purchase went smooth. During the state inspection I was informed by the sales manager, Harry, that the battery was dyin Staff was friendly enough and purchase went smooth. During the state inspection I was informed by the sales manager, Harry, that the battery was dying and they would replace it. The car wouldn’t start the next evening and I discovered the battery had not been replaced. So I went to the auto parts store at 7:30pm to purchase a new battery and test confirmed the battery from the vehicle was indeed dead. I emailed the salesman, Cody, about the issue, provided pictures of the battery, battery test results, receipt, and asked if the dealership would make it right. No response for 48 hours. I started calling, would get placed on hold and eventually the call would get disconnected. This happened several times. I sent more emails, more phone calls, online chat with customer service before eventually I was told the check would be in the mail the next day. 30 days later, nothing. I’ve requested to speak to the sales manager and GM multiple times. Never received a follow up. The dealership makes it impossible to call anyone directly. You call a general number, continuously get shuffled around and put on hold before the call is disconnected. At this point I’m going to chalk it up as a loss for dealing with an untrustworthy dealership. I would rather have been told to kick rocks from the beginning, instead of getting jerked around. Anyone purchasing a car should do so from a different dealership. More