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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

March 18, 2022

The wait was a little long but ended up speaking with the sales manager and got a free St Patrick's Day donut. Lol thanks.. More

by TAMIETABORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2022 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Hope you had a nice xx. Patrick's Day! Paula Quick Owner Loyalty Manager

March 17, 2022

I am sorry to hear of the new hours of operation at this location. I was unable to get my service done as a walk-in customer . I am unable to take off of work for vehicle maintenance and the new operation s More

by dietrich108.00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Where’s Seth?, Chandra Wright, Phillip Weinman, Paula Quick , Donnie Washington, Bryan Santana, Raeshaun Jones, Bailey Thompson
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Mar 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 17, 2022

The staff is so nice and friendly toward their customers, the dealership is aways clean. More

by BURRELLALISON18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Mar 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 17, 2022

Service mgr courteous and informative. Phone system poor as no calls were returned because service desk phones messed up More

by DKARABINUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil at service desk.
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Mar 18, 2022 -

Nissan of Richmond responded

Thank you for taking the time to leave us this five-star review. We appreciate your business and our team looks forward to serving you again soon! Please let us know if we can be of any further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

March 17, 2022

Fast convenient friendly faces they offer good service and it’s always done right there first time More

by TKEEL06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Mar 18, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is our number one priority. Thank you for your excellent review and for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

March 17, 2022

I would not let them touch my car again. made a appointment over a week ot for service and a recall got there the didn't have the part for the recall and blamed it on a call center . i have More

by William Grizzard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman, Bryan Santana
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Mar 31, 2022 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

March 17, 2022

The team listened to my concerns and addressed each one completely. Will definitely be taking my car back. More

by BRAICALLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman, Paula Quick , Donnie Washington, Raeshaun Jones
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Mar 18, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with the team and look forward to working with you again. Paula Quick Owner Loyalty Manager

March 17, 2022

Great experience - Malik and Shawn were both so patient with me and all my requests. More

by Whit1788
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn- sales manager, Antouan Mahrous, Malik Cabness
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Mar 18, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Malik, Shawn and our team work hard to make sure our guests have an exceptional experience. We will share your comments with them and we look forward to working with you again. Paula Quick Owner Loyalty Manager

March 17, 2022

Just tell the truth would be greatly appreciated. We had to call too many time and received different answers each time. More

by Dwayne Kahler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Nissan of Richmond responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please feel free to call me directly at (804) 346-4200 so I can learn more details about your experience. Paula Quick Owner Loyalty Manager

March 17, 2022

Debbie was very helpful. Work was done in a timely manner. Vehicle was ready when promised. More

by CYCLINGCHARLIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Nissan of Richmond responded

We are very happy that Debbie provided you with such a positive experience! Our service team sincerely values your business and looks forward to your next visit. Paula Quick Owner Loyalty Manager

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