Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

By Type

Showing 7,251 reviews

December 08, 2021

Service on my Titan was quick and efficient. Just sorry to hear my former service advisor is no longer here, his replacement seems up to the challenge so far! More

by liveaboardjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2021 -

Nissan of Richmond responded

Thank you! Our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

December 08, 2021

Did not get great customer service during this process. Communication could be better during process More

by Jsmith169812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2021 -

Nissan of Richmond responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We hope you are willing to give us another chance. Please reach out to us at (804) 346-4200 so we can work towards a resolution.

December 08, 2021

I received excellent service. I was very pleased with the service I received. The staff was friendly and courteous. More

by wnm4boss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Dec 08, 2021 -

wnm4boss responded

It was a pleasure working with Debbie Conyers. She was very helpful, polite, friendly. and I believe she is an asset to the Dealership.

December 08, 2021

I have prepaid maintenance and I always have to remind them and fight and argue for what I paid for. More

by DAKRICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 25, 2021 -

Nissan of Richmond responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 07, 2021

I would like to Thank Nissan of Richmond service Department for the wonderful care they provided for my 2019 Nissan Sentra. With hep from Chandra Wright and her expert knowledge about Nissan Cars an More

by Phyllisimuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Dec 07, 2021 -

Nissan of Richmond responded

Thank you for taking the time to leave us a five-star review. We are very happy to hear that Chandra provided you with such a positive experience! We sincerely value your business. We look forward to having you as one of our valued customers for years to come. Paula Quick Owner Loyalty Manager

December 07, 2021

Service was good. Once again was taken care of. Service was performed and got car back within the timeframe promised. More

by SARATARTAL1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 08, 2021 -

Nissan of Richmond responded

Sara, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

December 07, 2021

Customer service rep was knowledgeable and came across as trustworthy. Although costly the service suggested was for areas that had not been performed as recommended. She also looked up safety recalls and ad More

by notapplicable
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Dec 08, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! Chandra and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

December 07, 2021

It was a good experience the staff was very welcoming and helpful with my purchase More

by holman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2021 -

Nissan of Richmond responded

Thank you so much for choosing Nissan of Richmond! Congrats on your new purchase, and let us know if we can be of any more assistance! Paula Quick Owner Loyalty Manager

December 05, 2021

I love this dealership....professional, friendly and efficient. The service department is excellent too and cooperative. More

by MRSANDER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fakhori
Report | Print
Dec 05, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

December 05, 2021

Phil was very accommodating in getting me in for an oil and filter change in a timely manner although I did not know that the service hours had changed. Thanks Phil. More

by pameladanita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Dec 06, 2021 -

Nissan of Richmond responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. If you have any further questions, please give us a call. We're always happy to help! Have a great day!

1
...
340
341
342
...
726