Nissan of Richmond

If I could provide a zero, this is what I would give Nissan of Richmond. I spoke to a Nissan sales rep, Tony, in the evening regarding a vehicle and then I spoke to him again the next morning to discus Nissan of Richmond. I spoke to a Nissan sales rep, Tony, in the evening regarding a vehicle and then I spoke to him again the next morning to discuss the warranty. This would be a cash purchase without a trade in. I scheduled an appointment and texted with him at 1:30pm that I could arrive early. I showed up to purchase the vehicle at 2pm and was told they sold it. My ex-husband arrived to assist in the purchase as this was just happening. The Manager, who refused to provide me her name, insinuated it was our fault. “First come first serve honey”. “That’s just too bad for you hon, plus they bought it for $26,000”, when the list price was $19,995. Which is either a lie or the exact reason she sold it while knowing I was in transit. She asked if we put a deposit down, and I explained that had never been offered and I absolutely would have. Clearly I was purchasing this with cash- so that is not the issue. The issue is customer service and the issue is her disrespect and discrimination even after we had told the sales rep he could look for something comparable. She wouldn’t even provide us her name when we asked and refused to allow us to speak to someone else. She told us she was in charge of the Nissan Dealership and no one would ever sell us a car at that dealership again. The entire situation was surreal. When I continued to push for her name she asked the sales guy (who had been super helpful by the way) to escort us out. As if we had done something wrong. After that, I shared with her my opinion of her. In all my years in sales and customer service I’ve never ever met someone so entitled, dismissive, and rude. If she worked for me and treated a potential customer this way, I would immediately resolve the matter with the customer and terminate her if she did not issue a formal apology. I called in asking for the GM, and three separate times I was told, “we are a private company and don’t have to share that”. You don’t share your General Managers name? Through mutual friends in the auto industry here in Richmond I was able to obtain Manny Fakhori’s name as the GM and his cell phone. When I called his cell, because the front desk wouldn’t put him on the phone, I explained to him the situation. He apologized but went on to share that I should understand she was probably “just having a bad day. It’s just like going to DMV and someone there has a bad day”. I’m sorry, but this is how you compare your staff and justify how she treated us? I’ve never been treated this way by DMV- ever. I also explained how difficult it was to find him and he said, “yeah I’ve set it up that way, I’ve got lots of people protecting me”. I’m sorry, you are the GM of a car dealership- not a king- and if this is true you must be hiding from something. I told him I still had cash to purchase a vehicle and if he wanted to do business to let me know (which he seemed interested) but I wouldn’t step foot in there without a formal apology and confirmation of her termination. I snapped a photo of her as we were leaving because she wouldn’t give me her name. I haven’t heard back from the dealership. I intend to file a formal complaint. More

I always come to this location very helpful and courteous to me always top notch. to me always top notch. More

I am unhappy with mask service very disappointingWe were misinformed up on buying the car misinformed up on buying the car More

Staff withheld in pricing and was not forth coming on policy changes and refused to honor pricing of rewards card and oil change which I've been getting at no out since I purchased this vehicle they the policy changes and refused to honor pricing of rewards card and oil change which I've been getting at no out since I purchased this vehicle they then blamed management which leads me to believe its switch and bait to get all cost from customers. More

I came in for a recall on my Rogue. I was contacted by a call center and they made the appointment. When I got to the dealership I was not on the schedule, but Debbie the service advisor still got me in. Sh call center and they made the appointment. When I got to the dealership I was not on the schedule, but Debbie the service advisor still got me in. She was very nice and professional. She made sure my car got the necessary recalls completed More

Excellent customer service! Phil is wonderful to work with! Went above and beyond to make sure everything was done right! with! Went above and beyond to make sure everything was done right! More

Phil gave me great service, there was issue with my brakes. He fixed the problem. brakes. He fixed the problem. More

Free and fast w/ great service! I’ve been a satisfied customer since day one! customer since day one! More

Phil Weinman , was friendly great personality he told me what l needed done . Kept in touch , car ready in know time .. l will always ask for him what l needed done . Kept in touch , car ready in know time .. l will always ask for him More

The representative was kind and professional. Looking forward to returning for assistance again. In a year will return for a new car! forward to returning for assistance again. In a year will return for a new car! More