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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 27, 2021

When I purchased my vehicle, it came with a lifetime oil change and state inspection. Now Nissan of Richmond is under new management and declined to render the lifetime oil change and I found out when I wen More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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Dec 14, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We are concerned about your comments. Please feel free contact me at the number below if you would like to discuss further. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Dec 14, 2021 -

Randy responded

I called two weeks ago and left a message for Paula Quick and no return phone call.

November 27, 2021

Happy to have my car serviced where they know Nissans best. Used the express service for an oil change and was in and out! More

by KDB1204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Nov 28, 2021 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us such a positive review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 27, 2021

Great service, Phil kept me informed about the work my Nissan needed work was performed well More

by jimharris52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Nov 28, 2021 -

Nissan of Richmond responded

We are very happy to hear Phil provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 27, 2021

Nissan I recommend I bought 4 cars in over the years They service is always Great Everyone is very polite , Respectful always listens to your problem . They try they best to solve your problem . When I deci More

by BEEJAE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman
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Nov 28, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

November 27, 2021

Was just an oil change, but I would have loved to know it would be taking several hours. They did a great job though and I was thrilled that they were able to wash the car for me, too! More

by clayhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2021 -

Nissan of Richmond responded

Thank you. We appreciate your taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 25, 2021

The very best people and they should make Nissan proud. Can’t thank them enough. They saved my holiday and family gathering.wii More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
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Nov 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

November 25, 2021

Great customer service! Very efficient staff! Quick service and comfortable waiting area. Will keep coming back More

by DIVA626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Nov 26, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 24, 2021

The salesman that took care of my vehicle was very kind and professional. Thank you. More

by Heart 50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The person that took care of my vehicle. I dont see his picture. He was very kind and professional. Thank you.
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Nov 24, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 24, 2021

Mike and Bull were very helpful & got us the deal and the rogue we wanted! More

by RS139
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Nov 24, 2021 -

Nissan of Richmond responded

Congratulations on your new Rogue! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

November 23, 2021

O A Nice place. Friendly staff. Good service department. Convenient shop hours. Thank you. O More

by Bruceg5691
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 23, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Bruce. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Nov 25, 2021 -

Nissan of Richmond responded

Hello, we are so happy to read such a great review about Nissan Of Richmond! We are always more than happy to assist you if anything else comes up. Have a great day!

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