Nissan of Richmond

Chandra's service was excellent. She kept me in the know about what was going on with my car. She was friendly and the service was quick. She is one reason why I keep coming back! Keep up the wonderful work about what was going on with my car. She was friendly and the service was quick. She is one reason why I keep coming back! Keep up the wonderful work! More

Great customer service every time to go to the dealership. They never fail to impress me dealership. They never fail to impress me More

Great place to buy a car. We have bought several cars from here good experience. from here good experience. More

Great experience with my purchase process definitely will do business with you all again keep up the great work do business with you all again keep up the great work More

Great and awesome service and fast .. can’t really complain about any thing ..keep it up complain about any thing ..keep it up More

Dropped off my car for an oil change and to get serviced. Got a call first thing in the morning the next day during service and called back only to be offered a deal for my car, said no thanks and serviced. Got a call first thing in the morning the next day during service and called back only to be offered a deal for my car, said no thanks and then went on with service, got a call later on to say I need to replace a couple things to pass inspection, fine no problem. Came in and picked up my car that afternoon, drove it home to see the check engine light remained on and still on a day later, also noticed my car still had the old oil change sticker on it and come to find out it was never done even though way passed due for one and was dropped off for one. It just feels wrong that it passed inspection needing an oil change and having the check engine light on, but if I knew all there was about cars I wouldn’t be bringing it to the dealer I suppose. My one star is for the fact that it just felt lazy, and given the sales call early on in the process feels like I’m having smoke blown up my butt. I’ll now have to take my car in again somewhere for an oil change which time being valuable compels the one star review. More

Great customer service. Chandra was the best service representative I know. Thanks for a great experience!! representative I know. Thanks for a great experience!! More

Friendly staffing that is knowledgeable to answer questions when I have them. Also fast service questions when I have them. Also fast service More

great customer service quality work great atmosphere at great customer service quality work great atmosphere at service department. Phil always friendly to needs if the customer and ensure the customer is great customer service quality work great atmosphere at service department. Phil always friendly to needs if the customer and ensure the customer is kept updated on the status of his vehicle at all times. great guy More

I was completely scammed to drive one hour one way to come test drive the vehicle I was interested in purchasing. I called in and spoke with a Tony and re-emphasized that I was driving one way to come d come test drive the vehicle I was interested in purchasing. I called in and spoke with a Tony and re-emphasized that I was driving one way to come do so and asked that he was sure the vehicle was there? “No problem Bro”, I was told. When I got there I was eventually told by the Gm that he was their internet guy and there was no car. I repeated that I had spoken with him and that he told me he was in Richmond. He had also texted me so when I followed up with him the next day he continued to lie to me and then stopped responding. BUYER BEWARE. Clearly this was just a scam to get me in the door.I wouldn’t even buy a can of soup from these people. More