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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 20, 2021

The customer service was great and the oil change was quick which I appreciate so much More

by SYNIKA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Weinman
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Nov 20, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

November 20, 2021

Thanks to Michael and i was able to drive away in my brand new 2021 NISSAN versa More

by EJ136
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Nov 22, 2021 -

Nissan of Richmond responded

Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2021

Very pleasant good place to buy a car very timely in the purchasing process and friendly More

by spainhour35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Nov 22, 2021 -

Nissan of Richmond responded

Hi, thank you so much for your positive comments about Nissan Of Richmond! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2021

The service department is great, I will continue to bring my vehicles in for regular service. More

by Dprestongoeagles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
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Nov 19, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 19, 2021

Dishonest, instaled unneeded item, lie lie lie, analyzed problem that did not exist. Never able to discuss with management. Will past it on to the federal level. More

by Delete dishonest companies
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
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Dec 06, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly or let us know the best way to contact you and we will reach out. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 19, 2021

As on other visits, Debbie gave great service. She recognized me, asked a few questions, and set the service for this mileage in motion. It is much appreciated the way Nissanrva Service Department ke More

by SPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We're glad to hear that Debbie and our team delivered such a great experience! Paula Quick Owner Loyalty Manager

November 18, 2021

The experience was terrible from the beginning. My car got towed to Nissan on October 20th, I called midday to get an update and they told me they couldn’t find my car. They tried to blame it on the guy w More

by a.gallagher18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 18, 2021

I know. They get the job done before time and they do a good job of it I could not ask for better service. More

by tcgravely1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Nov 18, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

November 18, 2021

Always GREAT service!!! Matt was awesome....they were all awesome!!! This dealership is very good, very dependable. More

by MRSANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 19, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 18, 2021

Dealership is easily accessible, no appointment needed for servicing car, courteous staff, clean facility and prompt completion on time. Definitely look forward to bringing car for servicing in few months More

by ANAAVAAL5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
Nov 19, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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