Nissan of Richmond

I would recommend Phil my service manager. He is very professional and customer service oriented. professional and customer service oriented. More

Nadinga was an awesome salesperson! He was very knowledgeable and super personable. He made the car buying experience so easy and stress free. I would definitely refer anyone who is in the market f knowledgeable and super personable. He made the car buying experience so easy and stress free. I would definitely refer anyone who is in the market for a vehicle to go see him! More

My experience at this location was a wonderful experience. The staff was super helpful and did everything they could to make sure I was satisfied and drove off same day with a new car. experience. The staff was super helpful and did everything they could to make sure I was satisfied and drove off same day with a new car. More

Stopped in to check on an issue while traveling from out of town. Were great to get me in a take a complimentary look. Told transmission was dying making the horrible sound, when in fact was merely a whee of town. Were great to get me in a take a complimentary look. Told transmission was dying making the horrible sound, when in fact was merely a wheel bearing. The transmission IS throwing warnings, but was not the cause of the sound. Then made an attempt to buy car off me based on this information. All in all felt scummy as xxxx. Would avoid at all costs. More

Horrible customer service! They had my car for over 5 days and no one called with updates. I had to call and when I did, almost impossible to get someone in the service dept on the phone. Finally after days and no one called with updates. I had to call and when I did, almost impossible to get someone in the service dept on the phone. Finally after arriving to pick up my SUV my so-called service advisor was very unprofessional with me as she attempted to argue with me. I was confused because I almost forgot I was the actual customer. Also the. receptionist was rude because I continued to call the main number until I was finally able to reach a live person in the service area. I guess she was annoyed with my calling because she no longer greeted my calls with a simple “hello thank you for calling Nissan how can I help you” instead she just transferred me. More

Your employee Debbie was outstanding! She kept us informed On the status of the car and what was being done and what was needed to be needed to be done ! informed On the status of the car and what was being done and what was needed to be needed to be done ! More

The oil change didn't take long at all. The coffee machine was a nice touch machine was a nice touch More

Michael & Fran were very helpful and knowledgeable. They hooked me up with a brand new 2021 rogue hooked me up with a brand new 2021 rogue More

Very friendly staff and made the experience enjoyable. Buying a vehicle can be stressful, but this experience was flawless. Well done. Buying a vehicle can be stressful, but this experience was flawless. Well done. More

Their carwash bent my front license plate. They didn't tell me. They left the oil filter cover unbolted under my Nissan Frontier. Careless work. I will not return to this location. Was never given a rece tell me. They left the oil filter cover unbolted under my Nissan Frontier. Careless work. I will not return to this location. Was never given a receipt. More