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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 14, 2021

I tried to call service center multiple times to check on my car but poor service. I have been told that service supervisor will reach out to me but didn’t heard back. From last 4 years I have been taking my More

by Chinna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Report | Print
Dec 01, 2021 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Thank you for your contact information and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, Chinna, and hopefully, we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 14, 2021

The dealership did a good job with my tune up. They were quick and thorough. More

by RP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Nissan of Richmond responded

We are very happy to hear Debbie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Nov 16, 2021 -

Nissan of Richmond responded

Hi, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2021

Michael was such a pleasure with the purchase of my 2018 NISSAN rogue sport. I’m glad to be back in the NISSAN family More

by AW875
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Nov 14, 2021 -

Nissan of Richmond responded

Hello, thank you for your kind review; we are happy to pass along your comments to Michael here at Nissan Of Richmond! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2021

Excellent dealership and excellent people to work with. Everyone is so courteous and nice nice. More

by trhubb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright
Report | Print
Nov 13, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2021

Excellent people to work with and they are nice and courteous towards the customers excellent. More

by trhubb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright
Report | Print
Nov 13, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2021

The staff was courteous and worked hard to complete my car that was being serviced. More

by bbrown7504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Chandra was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 12, 2021

Nissan of Richmond is the worst dealership to go to. They do not honor there warranty or value their customers. I have gave them 2 chances, the first time they tried to run game on me because they thought I More

by NN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Nov 29, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 12, 2021

Generally good and timely service. Avoid the sales staff. Pretty aggressive. I've had generally good interactions with the folks who work in service. More

by steve@wepc.org
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Steve, We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 12, 2021

Chandra is fantastic! She always takes care of my services. Makes the services easy and convenient. More

by mflatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

November 12, 2021

Very professional, personable and skilled.I live in DC Very professional, personable and skilled. I live in DC and was in route back there and the dealership was conscious of me wanting to get back on the More

by sharonmoody62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 13, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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